technology analyst Work, Jobs in normanton, wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
9d
Trainee Cyber Security Analyst (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
6d
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
4d
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
11d
Cyber Security Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
10d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Data Analyst
Civic Recruitment Limited —York
- Hybrid work
- Organisational skills
Quick apply
Data Analyst
Pharmacy2U —Leeds
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Loss Prevention Data Analyst
NEXT —Pontefract
- £19.49 an hour
- Full-time
- Google Suite
- SQL
- Analysis skills
- Free parking
- Employee discount
5d
Laboratory Analyst
AMG Chrome Limited —Rotherham
- £35,340 a year
- 12 hour shift
- Laboratory experience
- Analysis skills
- IT
- Free parking
- Store discount
Quick apply
4d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Hybrid work
- SQL
- AWS
- No degree
- Annual leave
Quick apply
GIS Developer & Analyst
HLM Architects —Sheffield
- Oracle
- Data analysis skills
- SQL
Data & Reporting Analyst
Sopra Steria —Leeds
- Up to £30,000 a year
- Hybrid work
- Azure
- Oracle
- DevOps
- Annual leave
2d
Business Intelligence Analyst
Advanced Supply Chjain —Sheffield
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- IT
6d
Junior Power BI Developer
BCN Group —Leeds
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
- Employee assistance programme
- Employee discount
Quick apply
4d
Data Engineer (Data Manager)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
3d
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
4d
Lead Business Analyst, Police & Public Protection Technology (PPPT)
Home Office —Sheffield
- £66,229 - £72,852 a year
- Part-time
- Management
- English
- Presentation skills
- Annual leave
Graduate - Data Analyst
Network Rail —York
- £32,000 a year
- Full-time
- SQL
- Analysis skills
- Business
11d
Data Analytics Engineer (Microsoft Fabric)
Gripple —Sheffield
- Full-time
- Microsoft Excel
- SQL
- Communication skills

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
9 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technology analyst jobs in normanton, wyk

Service Desk Analyst - Tier I

Trainee Cyber Security Analyst (Security Trainee)

Technology Support Analyst

Associate Business Analyst

Cyber Security Analyst

Technology Analyst - PMO (UK Remote)

Data Analyst

Data Analyst

Loss Prevention Data Analyst

Laboratory Analyst

Technology Analyst - Operations (UK Remote)

GIS Developer & Analyst

Data & Reporting Analyst

Business Intelligence Analyst

Junior Power BI Developer

Data Engineer (Data Manager)

Flight Operations Data Analyst

Lead Business Analyst, Police & Public Protection Technology (PPPT)

Graduate - Data Analyst

Data Analytics Engineer (Microsoft Fabric)

I want to receive the latest job alerts for technology analyst in normanton, wyk

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