Technical support Work, Jobs in North Kesteven, Lin (with Salaries)

IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
14d
IT Support and Field Technician
Kisimul —Lincoln
- £35,000 - £37,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Employee assistance programme
- Flexible schedule
Quick apply
1d
Technical Support Engineer
Siemens Energy —Lincoln
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Annual leave
1d
Operations Subject Matter Expert
PLEXSYS —Lincoln
- Full-time
- Microsoft Word
- Microsoft Excel
- Military
Quick apply
2nd Line Support Technician
Newark and Sherwood District Council —Newark-on-Trent
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
11d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
11d
Technical Support & Projects Sales Adviser
Fox Electrical Supplies LTD —Lincoln
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
22h
IT Technician (12 months FTC)
Lincat —Lincoln
- £28,000 a year
- Full-time
- Computer Science
- Analysis skills
- Computer networking
Quick apply
IT Systems & Support Specialist
Axiom Technologies —Lincoln
- Full-time
- Azure
- Customer service
- Salesforce
Technical Support Officer
Citizens Advice —Grantham
- £29,500 - £30,200 a year
8d
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
APPRENTICE ICT TECHNICIAN
St George's Academy —Sleaford
- £15,434 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
9d
IT Workshop Technician
Vision Sure Tech Ltd —Mansfield
- £30,000 - £35,000 a year
- Full-time
- Customer service
- English
- Windows
- Free parking
Quick apply
1d
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
10d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Supervising experience
- IT
- Leadership
2d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
IT Support Administrator (On-Site)
Anglo Skills College —Nottingham
- £21,000 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply

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IT Support Team Leader

LCS IT Solutions Ltd
Lincoln

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
14 days ago

Benefits

Free parking
Company pension

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Customer service
English
Technical support
Analysis skills
Mentoring
IT
Business coaching
Automotive diagnostics
Communication skills
Time management

Full job description

Job Overview

* We are looking for a highly motivated person to work in and oversee our Support Team to:-

* Provide assistance and be an escalation point for any technical, procedural or time-bound matters.

* Deliver internal projects focussing on service delivery and process improvements.

* Deputise for the Service Delivery Manager during periods of their absence or when the need arises.

* Ensure that LCS’ excellent reputation is maintained and deliver support services to the highest possible standards.

Key Responsibilities

· Act as the main point of contact for ticket escalations from senior engineer and help resolve issues when additional support is needed.

· Manage the day-to-day running of the Helpdesk to ensure a smooth and efficient support service.

· Make sure there are enough team members available to handle workloads and meet customer demands.

· Monitor ticket queues and workloads to ensure issues are dealt with promptly.

· Support the Service Desk team with guidance on complex or high-priority tickets.

· Help prevent SLA breaches by identifying and escalating issues early.

· Keep customers updated on important incidents and service issues.

· Logging and processing of support calls in line with company policy.

· Resolve client’s issues efficiently and in a timely manner, meeting all SLAs.

· Proactively monitor systems and action any issues as required.

· Monitor new and unassigned tickets and escalate if issues arise.

· Carry out Support Service Checks and technical administrative tasks including the management of user accounts and access rights, using monitoring tools to ensure that anti-virus is up-to-date and Windows updates are applying, monitor backups and resolve any issues which are identified, Microsoft 365 Tenant administration, documentation of all systems and client details

· Ensure that LCS’ services are effectively delivered into commercial & educational sectors.

· Research and document new fixes to help others resolve similar issues quickly.

· Communicate with clients in a friendly, professional manner using a plain English, jargon-free manner.

· Take ownership of any escalated issues which cannot be resolved within LCS’ Service Level Agreements (both internal and client SLA’s), whether due to technical, complexity or time-based reasons.

· On-site visits to client sites to provide support when required.

· Delivery of internal projects to address any inaccuracies of information held, improve service delivery effectiveness and deliver internal training to staff (including the creation of relevant training materials where required).

· Identification of any common issues being reported to the Support Team, either based on technology or client specific issues, investigation into resolution options and implementation of fixes.

· Creation of training materials for clients to provide guides for common tasks and to reduce the number of Support Calls LCS receives.

· Cover for the Service Delivery Manager when required.

· Identify any training needs & potential training methods to for personal development.

General Responsibilities

· Contribute to team effectiveness and environment, including knowledge sharing and areas of expertise

· Ability to handle clients in a professional manner both over the phone and in person.

· Work in a tidy manner to ensure the office environment is pleasant for all.

· Have a direct input and influence on the future development of LCS.

· Be aware and advise the line manager of Health and Safety issues that may arise. Have knowledge of and be able to implement safe working practices.

· Keep up to date with new technology, advising and recommending where appropriate.

· Ensuring that all elements are accurately recorded in jobs, to enable anyone to understand current situation and feedback to customers if required.

· Ensure own and shared emails are regularly actioned and filed in an appropriate manner.

· Work with colleagues, clients and suppliers in a friendly and professional manner.

· “Delight” LCS’ clients through excellent customer service and a positive can-do attitude.

Skills & Specifications

· Ability to lead and motivate

· Strong time management and prioritisation skills.

· Ability to manage multiple tasks and competing priorities.

· Attention to detail when monitoring ticket queues and SLAs

· Experience managing workloads and prioritising tasks.

· Ability to make decisions and solve problems effectively.

· Confidence in handling escalations and difficult situations.

· Strong coaching and mentoring skills (desirable)

· Excellent communication skills, both verbal and written, when interacting with colleagues, suppliers, external support companies and end-users of varying technical ability.

· Experienced in customer service and technical support environments.

· Able to work as part of a team as well as independently.

· Able to work under pressure and meet deadlines.

· Focused and organised.

· Good technical and analytical skills.

· Great diagnostic and problem-solving skills.

· Attention to detail and a thorough approach.

· Friendly and professional telephone manner.

· Practical experience of Microsoft desktop operating systems, Microsoft server operating systems and Microsoft 365 Cloud services.

· Proficient in hardware support and configuration of PCs, laptops, servers, printers, scanners, routers, wireless communication devices and network switches.

· Willingness to learn and develop.

· Proactive attitude.

* Full UK driving licence with access to own vehicle and insured for business use for when travelling to customer sites is essential.

Pay: £30,000.00-£34,000.00 per year

Benefits:

Company pension
Free parking

Application question(s):

Please send in a covering note as to why you think you are suitable for this vacancy.
Do you live within a 25 mile radius of the office?

Experience:

IT technical : 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in north kesteven, lin

IT Support Team Leader

IT Support and Field Technician

Technical Support Engineer

Operations Subject Matter Expert

2nd Line Support Technician

Technical Support

Technical Support & Projects Sales Adviser

IT Technician (12 months FTC)

IT Systems & Support Specialist

Technical Support Officer

Senior Technical Support Analyst

APPRENTICE ICT TECHNICIAN

IT Workshop Technician

2nd Line IT Support Technician

Doors engineer, Technical support

IT Support Manager

Systems Support (Occupational Health)

IT Support Administrator (On-Site)

ICT Technician

Systems Engineer

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