Restaurant operations manager Work, Jobs in North Kilworth, Eng (with Salaries)

Restaurant and Bars Manager
Kilworth House Hotel and Theatre —North Kilworth
- £39,141.60 a year
- Full-time
- Serving
- Hospitality
- Customer service
- Free parking
- Employee assistance programme
Quick apply
5d

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Restaurant and Bars Manager

Kilworth House Hotel and Theatre
North Kilworth

Quick apply

Job details

Permanent | Full-time
£39,141.60 a year
5 days ago

Benefits

Free parking
Company events
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Serving
Hospitality
Customer service
Team management
Organisational skills
Leadership
Restaurant experience
Communication skills

Full job description

Kilworth House is a taste of timeless elegance in the heart of rural Leicestershire. Set within expansive grounds, offering fine dining, luxurious accommodation and outdoor theatre, Kilworth House is breathtaking! Please take a look at our website www.kilworthhouse.co.uk

Purpose of the Restaurant and Bars Manager role

You will be responsible for managing the daily operations of the Restaurants, Bars and Front of House areas, ensuring exceptional service delivery, strong financial performance and a positive guest and team experience. The role includes responsibility for people leadership, commercial performance, events and functions, stock control, systems and compliance, supporting the hotel’s overall brand and standards.

Main Responsibilities

Review, maintain and improve departmental SOP Manuals for all Food and Beverage areas
Manage the Restaurants and Bars to the required AA Red Star standard within agreed budgets
Lead, motivate, recruit, train and develop the Food and Beverage team, ensuring strong performance management and retention
Create a positive, inclusive and engaging team culture that promotes ownership, accountability and wellbeing
Ensure exceptional customer care standards are consistently delivered and proactively improved
Act as a visible and approachable leader within the operation, setting clear expectations and standards
Be fully up to date with Food and Beverage trends and work with the Head Chef to implement relevant changes
Maximise yield and revenue opportunities through upselling, service initiatives and effective stock control
Control departmental costs and manage performance against agreed budgets
Set, monitor and deliver key departmental KPIs including labour percentage, beverage margins, stock variance and guest satisfaction scores
Use performance data and management information to identify trends and implement corrective actions
Complete weekly rotas in line with staffing budgets and business demand, ensuring effective deployment of resources
Complete monthly liquor stocktakes and regular bar stocktakes, providing accurate reporting and feedback
Place all liquor and beverage orders with suppliers, ensuring best value and effective supplier relationships
Ensure all mise-en-place and service preparation is completed to the required standard for each shift
Ensure all Restaurants, Bars and Front of House areas are clean, safe, well presented and welcoming
Ensure accurate daily cash reconciliations and adherence to correct billing, posting and banking procedures
Act as the main point of contact for guest queries and complaints, ensuring prompt resolution and service recovery where appropriate
Identify guest needs proactively and respond in a professional and solution-focused manner
Ensure up-to-date information regarding functions and events is communicated clearly and effectively to the team
Support the forward planning, organisation and delivery of events, weddings and special functions
Co-ordinate Food and Beverage staff to ensure seamless service delivery and teamwork across departments
Ensure faults and defects are reported to Maintenance and followed up without delay
Work closely with Accounts and Sales, acting on feedback and implementing agreed corrective procedures
Support responsible and sustainable working practices, including waste reduction and efficient use of resources
Hold regular departmental meetings to ensure standards, objectives and priorities are clearly understood
Complete regular job chats, appraisals and development plans for all team members
Hold regular meetings with the Head Chef regarding menus, events and Food and Beverage strategy

Other Responsibilities

Carry out Duty Management shifts as required
Run and oversee functions, weddings and special events as required
Ensure staff are correctly presented and in uniform at all times
Maintain hygiene and food safety standards in all areas of responsibility
Support other departments to ensure a smooth and efficient hotel operation
Ensure all transactions are accurately billed and all monies received
Ensure beverage transfers, wastage and variances are recorded and investigated
Assist in managing aged debtors where required
Support revenue growth through proactive guest engagement and service standards
Recruit, select and train direct reports, maintaining individual training records
Oversee ongoing training and development of the Food and Beverage team
Support wider departmental and hotel training initiatives where appropriate
Provide clear pathways for personal and team development

Pay: £39,141.60 per year

Benefits:

Company events
Employee assistance programme
Employee discount
Free parking
On-site parking
Referral programme

Application question(s):

You will need to hold a current UK passport, have a UK birth certificate or a Share Code confirming your right to work in the UK
You will need your own transport to commute to Kilworth House due to shift pattern

Work Location: In person

Quick apply

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