Service advisor Work, Jobs in North London, Gtl (with Salaries)

Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Service Advisor
Lookers —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Mercedes-Benz Service Advisor
Sytner Mercedes-Benz of Colindale —London
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Service Advisor
Marshall Motor Group —Loughton
- £31,958 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
TrustFord —London
- From £14.56 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
NSPIRE SOFTWARE LTD —London
- £14 - £17 an hour
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
Quick apply
6d
Service Advisor
W J King —Dartford
- £30,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Profit sharing
- Employee discount
Quick apply
Service Advisor Kia
RRG Group —Brentford
- £30,000 - £36,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
- Employee discount
Quick apply
2d
Customer Service Advisor
Solus Accident Repair Centres —Finchley
- £28,808 - £33,312 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount
Customer Service Advisor
Veetec Motor Group —Enfield
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Referral programme
Quick apply
Audi Service Advisor
Sytner Audi West London —West London
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
3d
Full time Customer service advisor
Decathlon UK —London
- Part-time
- Communication skills
10d
Customer Service Advisor - Energy (London)
Octopus Energy Group —London
- Full-time
Quick apply
Part Time Customer Service Advisor
Leyland SDM —London
- £12.85 an hour
- Part-time
- Customer service
- Organisational skills
- IT
11d
Customer Service & Sales Advisor
Stellantis &You —Croydon
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
12d
Fixed Term Customer Service Advisor
Leyland SDM —London
- £12.85 an hour
- Weekend availability
- Customer service
- Organisational skills
- IT
4d
Customer Service Advisor - Retentions Team
Demo160: Core Template TEMC —London
- £24,570 - £26,570 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Service Advisor
Vertu Motors —London
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
Brenntag UK Limited —London
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
Quick apply
4d
Service Advisor
Hedin Automotive —London
- Up to £50,000 a year
- Overtime
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d

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service advisor jobs near north london, gtl

Customer Service Advisor

British Business Bank
London

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Job details

Permanent
£27,000 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Leadership
Communication skills

Full job description

Description

Customer Service Advisor

Location: London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: £27,000

Benefits package:

30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
15% employer pension contribution, discretionary bonus scheme
Flexible working, cycle to work scheme, healthcare cash plan and life assurance
Paid voluntary days, maternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

THE ROLE

You will work within the Customer Experience Team at Start Up Loans (SUL), a subsidiary of the British Business Bank, reporting to the Customer Service Manager. You’ll be in a role where you will support applicants and Business Support Partners throughout their journey with SUL.

Your role is to deliver a positive and consistent customer experience across a multi-channel contact centre. You will respond to enquiries professionally and promptly via telephone, email, webchat and administrative tasks, working collaboratively with colleagues to meet service level agreements and personal performance targets. You will be comfortable carrying out routine and repetitive customer interactions while maintaining focus, accuracy and quality.

You will put the customer at the heart of everything you do, acting in line with Consumer Duty principles and supporting high levels of customer satisfaction. You will identify and resolve customer issues, including stage one complaints, by establishing root causes, working towards appropriate solutions and following up to ensure resolution. You will also share feedback with the Customer Experience leadership team to help improve the customer journey and support continuous improvement.

You will follow all internal and external risk, control and compliance requirements, including complaint handling guidance, and maintain a reliable quality record. You will support customer insight activity by promoting surveys and contributing to expected customer satisfaction outcomes.

You will have a professional telephone manner and clear communication skills, both verbal and written. You will be able to build rapport quickly, gather relevant information efficiently and understand customer needs. You will be customer focused, able to work independently as well as part of a team, and capable of managing your time effectively while prioritising tasks in line with business needs. You will demonstrate attention to detail, sound judgement and a practical, solution-focused approach when resolving customer queries.

You will have the company values at the forefront of your mind every day when interacting with customers and colleagues by demonstrating that you are creative, collaborative, catalytic and courageous

Click here to view the full Job Description.

Key Benefits

Click here for a complete list of benefits

30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
15% employer pension contribution
Flexible working
Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
Paid voluntary days, maternity, paternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more

About British Business Bank

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.

Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.

With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.

As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.

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