If you're an experienced Hospitality Manager with a talent for running busy restaurants, bars, and accommodation operations, this could be your next exciting opportunity.
Surya Hotels is recruiting a Hotel Operations Manager to oversee day-to-day operations, lead a fantastic team, and create outstanding guest experiences.
Situated on King’s Lynn’s historic Tuesday Market Place, the Dukes Head Hotel is a thriving food and beverage destination. Our popular restaurant, lively bar, stylish Massey Bar and versatile event rooms serve a constant mix of residents, local guests and private functions. From bustling service periods to high-profile events, the hotel offers a dynamic and fast‑paced environment at the heart of the town.
To be successful as our Hotel Operations Manager you need:
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Management Experience in a 3/4 * 30+ bedroom hotel OR
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Phenomenal experience leading Restaurant teams- delighting and enhancing guest experience
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A thirst to drive and improve standards across the Hotel
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Great attention to detail
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Insight in to local market, specifically aware of opportunities and ways to increase F&B footfall
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Ability to lead and inspire a team, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
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Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
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Compassion to lead, motivate, inspire and develop your team- from your housekeeping stars to your back office team and FOH wonders
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Proven experience being hands on whilst seeing the bigger picture to increase your business
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Proven ability to work autonomously within an evolving framework
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Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability
The ideal Hotel Operations Manager:
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Must have experience within a similar role with site and P&L responsibility
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Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
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Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
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Commercially astute to monitor and analyse trends and identify opportunities
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Flexible in approach and a ‘Can do, will achieve’ attitude.
In return we're offer:
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Highly competitive salary
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28 days holiday, (inclusive of public holidays) - increasing annual leave – up to 33 days!
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Varied working times and great opportunities to advance your career.
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Up to 50% off meals and stays across our UK hotels
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On-site parking
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24/7 Employee Assistance Programme – support whenever you need it!
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Stream access – draw or save your wages as you earn
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Bike to work scheme
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Cycle to work scheme
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Retail and supermarket discounts
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AE Pension
If the above sounds like an ideal fit for you, please get in contact with us, we look forward to hearing from you soon!
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.
