Technical support occupations Work, Jobs in North Lynn, Nfk (with Salaries)

IT Service Desk Engineer
Workplace IT —King's Lynn
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Annual leave
Quick apply
19h
IT Technician - 2nd Line
Pilgrim Foodservice —Boston
- Weekend availability
- Azure
- Continuous improvement
- Computer networking
IT Desktop Support
Axiom Technologies —Fakenham
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Business IT Support Engineer Apprentice
QA Apprenticeships —Wisbech
- £19,000 - £21,000 a year
- Full-time
- Azure
- Customer service
- Bachelor's degree

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IT Service Desk Engineer

Workplace IT -
King's Lynn

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
19 hours ago

Benefits

Casual dress
Annual leave
Company pension
On-site parking

Qualifications

ConnectWise
Technical support
IT support
IT
Intune

Full job description

Provisioning (Change Management) Service Desk Engineer

Business: Healthcare MSP (Managed Service Provider)
Location: King’s Lynn (Hybrid)
Salary: £27,000 – £30,000 DOE
Hours: Mon to Fri, 9:00am–5:30pm
Reports to: Provisioning Desk Team Lead

Workplace IT provides Co‑Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.

We are seeking a Provisioning (Change Management) Service Desk Engineer to join our dedicated Provisioning team focused on client IT change requests from password changes, user on-boarding and off boarding, MDM profile builds, device builds to SAR requests ensuring accuracy, consistency, and exceptional customer service.

You will be working to a high volume of technical daily tickets, following detailed client processes and collaborating with both internal client IT teams and external users. This is not a First Line Helpdesk role, it suits someone who thrives in a planned, measurable environment rather than reactive troubleshooting.

Role Overview:

Execute user IT change requests including Microsoft 365, MFA, and Intune setups
Manage user creation, decommissioning, permissions, and password resets
Follow structured client procedures and update tickets in real time
Communicate with end users by phone, email and the ticket
Update ticket status and work completed real time in our PSA (ConnectWise).
Work collaboratively with the Provisioning Coordinator to manage ticket allocation
Identify and report process gaps to help improve workflows and documentation
Maintain consistent performance managing 20 to 30 tickets per day

What We’re Looking For:

Strong technical knowledge of Microsoft 365, MFA, Intune, Windows 11
Experienced using Autopilot, Anti Virus (TrendMicro), Unifi WIFI and Switches
Confident communicator with excellent written and verbal skills
Accurate, process driven, and comfortable with repetitive, structured work
Proven experience ideally in an MSP or multi-client IT environment preferred.
Reliable, resilient, and focused on service excellence

What We Offer:

£27,000–£30,000 basic salary (DOE)
25 days annual leave plus UK bank holidays
Contributory pension scheme
Personal Training Plan
Health insurance
Hybrid working model
Regular 1:1 and performance feedback
Laptop and home working IT equipment
Regular Team Socials

Working Location:

Based at our modern innovation centre just off the A47 in King’s Lynn
Typically one anchor day per week in the King’s Lynn office with the Provisioning team
Remaining days office or home working (subject to business needs)
Additional days in the King’s Lynn office maybe required for physical device builds

Interview Process:

30‑minute Microsoft Teams interview
60‑minute face‑to‑face interview (King’s Lynn) with scenario testing
60‑minute online team alignment assessment and enhanced DBS checks

Induction:

The successful candidate must be happy to spend their first four weeks in our King’s Lynn office.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking

Ability to commute/relocate:

King's Lynn PE30 5BY: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you happy to commute to King's Lynn at least one day per week?
Are you comfortable spending your first four weeks at the King's Lynn office as part of the induction?

Experience:

IT Service Desk: 2 years (required)
Microsoft 365 Administrator: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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technical support occupations jobs in north lynn, nfk

IT Service Desk Engineer

IT Technician - 2nd Line

IT Desktop Support

Business IT Support Engineer Apprentice

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