Application support specialist Work, Jobs in North Rode, Chs (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Data Modeler & Governance Specialist
Together —Cheadle
- £45,000 - £60,000 a year
- Full-time
- SQL
- IT
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
Support Specialist, Tier 1
Fourth —Macclesfield
- Customer service
- Microsoft Office
- Hotel
- Flexible schedule
- Life insurance
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
Manufacturing Application Specialist
Molnlycke Health Care —Oldham
- £60,000 a year
- Computer Science
- DevOps
- Engineering
- Employee assistance programme
Quick apply
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Azure
- SQL
- Scripting
SEN Tutor
Keys Group —Congleton
- £25 - £40 an hour
- English
- Employee discount
- Referral programme
Quick apply
PE Teacher
High Peak School —Disley
- £32,916 - £45,350 a year
- Full-time
- Classroom experience
- Communication skills
- School
- Employee discount
Therapist - Evergreen Foster Care
Evergreen Foster Care —Stoke-on-Trent
- £42,000 - £48,000 a year
- Part-time
- Hybrid work
- Childcare
- Driving
- Organisational skills
- Annual leave
- Work from home
Quick apply
6d
Rehabilitation Specialist
Nuffield Health —Newcastle-under-Lyme
- Up to £28,000 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Free parking
- Employee discount
12d
Complaints Resolution Specialist
MCS —Warrington
- £32,112 a year
- Full-time
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
Project Administrator
Broad Oak Properties —Cheadle
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
6d
Social Value Officer
Equans —Winsford
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Achievement Tutor
The Manchester College —Manchester
- £26,344.80 - £37,871.20 a year
- Part-time
- Education
- Annual leave
- Employee assistance programme
6d
Senior Accessibility Specialist
Royal London —Alderley Edge
- JavaScript
- Communication skills
- HTML
- Annual leave
QA Systems Specialist
Bespak —Holmes Chapel
- £46,000 a year
- Temporary
- Free parking
Quick apply
Sustainability Specialist - Congleton
Construo —Congleton
- £20,000 - £30,000 a year
- Full-time
- Hybrid work
- Project management
- Driving
- Communication skills
- Free parking
- Sick pay
Harm Reduction Programme Facilitator (Prisons & Criminal Justice)
Recoop —Manchester
- £27,375.86 a year
- Part-time
- Administrative experience
- Travel
- In-person
Quick apply
Quality Assurance Officer
Gray Healthcare Ltd —Macclesfield
- £30,000 - £35,000 a year
- Full-time
- Travel
- In-person
- Care plans
- Free parking
Quick apply

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Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

Refine Your Search

application support specialist jobs in north rode, chs

Major Incident Management Lead

Data Modeler & Governance Specialist

Support Specialist, Tier 1

First Line Technical Support

Managing Director

Manufacturing Application Specialist

Senior Specialist, Production Services Application Support Analyst

SEN Tutor

PE Teacher

Therapist - Evergreen Foster Care

Rehabilitation Specialist

Complaints Resolution Specialist

Project Administrator

Social Value Officer

Achievement Tutor

Senior Accessibility Specialist

QA Systems Specialist

Sustainability Specialist - Congleton

Harm Reduction Programme Facilitator (Prisons & Criminal Justice)

Quality Assurance Officer

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