Senior user Work, Jobs in North Shields, Twr (with Salaries)

Senior User Researcher
Health Research Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
4d
Senior Service Desk Engineer (2nd Line) MSP
ITC Service Ltd —Hebburn
- £29,000 - £34,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Senior IT Support Technician
David Gray Solicitors LLP —Newcastle upon Tyne
- £32,000 a year
- Full-time
- Driving
- Travel
- SharePoint
Quick apply
3d
Medical Secretary
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- IT
- Typing
- Annual leave
11d
Public Insight Analyst
Northumbria Police —Newcastle upon Tyne
- £36,066 - £41,028 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Work from home
- Employee discount
Service Manager - Housing Customer Contact
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- CRM software
- No degree
- Communication skills
- Annual leave
- Employee discount
5d
Senior Logistics Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
- Military
Quick apply
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Senior Delivery Manager (Lead Gen)
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
Quick apply
Senior User Researcher
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Integration Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Azure
- Windows
- SQL
10d
Student Records Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- English
- Annual leave
- Employee assistance programme
12d
Junior Graphic Designer
Canny Creative —Blyth
- £24,000 - £28,000 a year
- Full-time
- Social media management
- Travel
- Organisational skills
- Free parking
- Work from home
Quick apply
5d
IOS Developer
Scrumconnect Consulting —Newcastle upon Tyne
- £400 - £500 a week
- Azure
- APIs
- Agile
Service Manager – Fleet and Transport
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
5d
CDD Data Delivery Analyst
Worldpay (UK) Limited —Gateshead
- Microsoft Excel
- SQL
- Bachelor's degree
Quick apply
3d
IT Systems Manager
Disturbia —Cramlington
- Full-time
- Hybrid work
- Microsoft Excel
- Windows
- IT
- Annual leave
- Employee discount
Quick apply
Customer Support Specialist
ExpenseIn —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
1d
Deputy Programme Director
NHS Business Services Authority —Newcastle upon Tyne
- £94,356 - £108,814 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee discount
- Flexible schedule
12d
Senior Support Worker – North Tyneside
Education and Services for People with Autism —Sunderland
- £12.85 an hour
- Call to connect
- English

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Senior User Researcher

Health Research Authority -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£49,387 - £56,515 a year
4 days ago

Qualifications

UX
User research
AI
Leadership
Communication skills

Full job description

We are seeking an experienced and motivated Senior User Researcher to manage a user research team while delivering high-quality research across a range of digital projects. The role requires the ability to effectively manage day-to-day research activities while maintaining a clear strategic focus aligned with wider organisational goals and objectives. You will be educated to degree level or equivalent and bring extensive experience in both qualitative and quantitative research methods. You will have a strong understanding of Government Digital Service (GDS) user research standards and demonstrable experience of applying user experience research and insight within a service based organisation. A proven track record of working collaboratively within multidisciplinary teams to deliver user research projects in an Agile environment is essential, alongside excellent communication, stakeholder engagement, and leadership skills.

Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported.

Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs.

Conducting in-house user research with users to test concept developments and prototypes using a wide range of quantitative and qualitative research methodologies, such as contextual interviews, pop-up interviews, surveys and usability testing, to ensure that user needs are fully understood in the service design.

Taking an innovative approach to ensure that all customer groups are represented in the user research - testing and using a variety of channels to achieve this. Using hands-on and creative techniques to recruit participants as needed on the project.

Working collaboratively with the project team, designers and developers to turn user data into actionable product/service requirements that feeds into prototype development, and influences product direction.

Effectively delivering user research projects within deadlines and maintaining a focus on results despite unforeseen challenges and setbacks.

At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged.

Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we’ll offer a working pattern that suits you.

The HRA offers home based contracts for all locations. Newcastle based staff can be office based. For our bases in Manchester, Nottingham and Bristol, hybrid working arrangements may be possible. We encourage you to speak with us to explore how this could be accommodated.

We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

Please refer to the attached job description and person specification documents for full details about this role.

When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position.

We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality. Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate. False and insincere examples go against our values of integrity and transparency.

Important information

We are unable to offer employment under any sponsorship arrangement as we do not hold a sponsorship licence. Applications requiring sponsorship will not be considered.

Applications that do not clearly demonstrate how the essential criteria outlined in the person specification are met will not be shortlisted.

Only the information provided in the application form will be considered. CVs will not be reviewed.

We do not accept applications via recruitment agencies or other third parties.

The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.

Our fixed term roles are also open to applicants who wish to apply on a secondment basis. Applicants who fit this category are advised to speak with their line manager before applying and visit their organisations Secondments Policy.

Organisational structure and directorate overview

The HRA is made up of five directorates: Approvals, Chief Executive, Digital, Policy and Partnerships and Resources.

This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA’s portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The directorate owns, develops, and delivers the HRA’s digital strategy in line with government digital and functional standards.

The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.

Apply Now

Refine Your Search

senior user jobs in north shields, twr

Senior User Researcher

Senior Service Desk Engineer (2nd Line) MSP

Senior IT Support Technician

Medical Secretary

Public Insight Analyst

Service Manager - Housing Customer Contact

Senior Logistics Coordinator

Product Specialist - Theory Test Content

Senior Delivery Manager (Lead Gen)

Senior User Researcher

Integration Analyst

Student Records Coordinator

Junior Graphic Designer

IOS Developer

Service Manager – Fleet and Transport

CDD Data Delivery Analyst

IT Systems Manager

Customer Support Specialist

Deputy Programme Director

Senior Support Worker – North Tyneside

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