registration officer Work, Jobs in north somerset (with Salaries)

Deputy Manager – Sales & Customer Experience Lead - Weston Super Mare
Family Adventures Group —Weston-super-Mare
- £15.28 an hour
- Full-time
- Sales
- Supervising experience
- Organisational skills
Quick apply
Youth Engagement Officer JGW+
Itecskills —Blackwood
- £25,000 - £27,000 a year
- Full-time
- Driving
- Profit sharing
- Annual leave
Quick apply
Local Authority Designated Officer
Bath and North East Somerset Council —Keynsham
- £27.17 - £29.99 an hour
- Management
8d
Receptionist/Attendance Officer
Cardiff Sixth Form College —Cardiff
- Up to £27,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
12d
Work Placement Officer (Maternity Cover)
Cardiff and Vale College —Cardiff
- £26,749 - £29,123 a year
- Weekend availability
- Microsoft Powerpoint
- Administrative experience
- Organisational skills
- Annual leave
12d
Data Forensic Investigator - SW Forensics
Avon and Somerset Constabulary —Bristol
- £41,487 - £44,700 a year
- Full-time
- Computer Science
- Computer literacy
- Analysis skills
Social Worker - Multi Agency Support and Safeguarding Hub
Torfaen County Borough Council —Torfaen
- £39,152 - £45,091 a year
- Full-time
- English
- Care plans
12d
Engagement Administrator - Temporary / Fixed Term
Vale of Glamorgan Council —Barry
- £25,989 - £26,403 a year
- Full-time
- Oracle
- Communication skills
- School
1d
Senior Independent Reviewing Officer Manager x2
Bristol City Council —Bristol
- £55,529 - £57,884 a year
- Full-time
- Hybrid work
- Care plans
- Leadership
8d
Rough Sleeper Specialist Social Worker - Adults
Somerset Council —Taunton
- £37,280 - £41,777 a year
- Full-time
- English
- Master's degree
- Supervising experience
12d
Young Carers' Support Officer
The Carers' Centre —Bath
- £17,218.28 a year
- Part-time
- Hybrid work
- Care experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Social Worker - Safeguarding (Adults)
Somerset Council —Taunton
- £37,280 - £41,777 a year
- Overtime
- English
- Master's degree
- Supervising experience
6d
Advanced Practitioner - Social Worker - Safeguarding (Adults)
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Leadership
6d
Lead Officer of Sales Administration
Icar Auto —Patchway
- From £33,000 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
4302 Consultant Medical Microbiologist/Consultant in Infection
Somerset NHS Foundation Trust —Taunton
- £109,725 - £145,478 a year
- Full-time
- Hospital
- Presentation skills
- Leadership
- Annual leave
- Employee discount
Clinical Lead
Action for ME —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
General Surgeon
PracticePlusGroup —Bristol
- Annual leave
Consultant Psychiatrist Rehabilitation and Recovery
Priory Group —Stapleton
- £170,000 a year
- Part-time
- Care plans
- Free parking
- Annual leave
Quick apply

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Deputy Manager – Sales & Customer Experience Lead - Weston Super Mare

Family Adventures Group -
Weston-super-Mare

Quick apply

Job details

Full-time
£15.28 an hour

Qualifications

Sales
Early childhood education
Supervising experience
Organisational skills
HubSpot
Leadership

Full job description

Deputy Manager – Sales & Customer Experience Lead

Reports to: Head of Sales & Marketing/Chief Marketing Officer

Location: Head Office, Weston-super-Mare

Salary: £31,782.40 per annum (40 hours per week)

Hours: Full time, 40 hours per week

Purpose of the Role

This is a hands-on, results-accountable role focused on converting parent enquiries into show-arounds and registrations through confident, proactive and high-quality telephone communication.

The role combines front-line enquiry handling with clear responsibility for driving conversion performance across the enquiries function. The successful candidate will take ownership of call quality, enquiry pipeline health, follow-up discipline and conversion outcomes, not just activity levels.

The role also carries responsibility for supporting and managing another supervisor, setting expectations, using data to identify underperformance, and taking corrective action where required.

This is not a purely supportive or coordination-based role. The post-holder is expected to use data, dashboards and CRM insight to actively manage performance and maximise occupancy across the group’s nurseries.

Key Responsibilities

Enquiries, Calls & Conversion Performance

Handle a high volume of inbound and outbound telephone enquiries, converting interest into show-arounds and registrations.
Lead confident, structured conversations with parents, guiding them to clear outcomes rather than passively providing information.
Build rapport quickly, address concerns and objections, and maintain a calm, reassuring approach while staying commercially focused.
Take full ownership of follow-ups and enquiry progression; no enquiry is left unworked or unmanaged.
Set and model excellent call standards including tone, pace, structure and next-step clarity.
Manage complex or sensitive parent queries professionally, escalating complaints appropriately.

Performance & Commercial Ownership

Own enquiry conversion performance across the team, not just individual activity.
Work to agreed enquiry, booking and conversion targets.
Use HubSpot dashboards and reports to monitor pipeline health, identify leakage and address underperformance.
Take prompt corrective action where standards or targets are not being met.
Treat HubSpot as a commercial performance system, not an administrative tool.

Leadership, Accountability & Team Management

Provide clear direction, expectations and day-to-day leadership to another Customer Experience Supervisor.
Coach team members to improve call confidence, objection handling, follow-up discipline and conversion outcomes.
Hold individuals to account where performance, quality or ownership falls below expectations.
Balance empathy and support with commercial responsibility and standards enforcement.
Escalate performance concerns early when required.

Systems, Process & Continuous Improvement

Act as a lead user for HubSpot within the enquiries function, ensuring consistent and effective usage.
Contribute to improving enquiry processes, call frameworks, follow-up flows and reporting.
Identify trends and opportunities using data and feedback to improve enquiry performance.
Ensure accurate, consistent information is provided to parents across all sites.

Collaboration & Reporting

Work closely with the Chief Marketing Officer on enquiry performance, reporting and conversion strategy.
Liaise with nursery managers to ensure availability, pricing and messaging are accurate.
Provide regular, clear reporting on enquiry volumes, conversion rates, pipeline health and risks.
Support wider customer engagement initiatives, including seasonal activity such as holiday club bookings.

Person Specification

Essential

Confident, engaging telephone communicator who enjoys speaking to parents throughout the day.
Proven experience converting enquiries, leads or bookings, not simply providing customer service.
Comfortable working in a fast-paced, performance-focused, target-aware environment.
Strong organisational skills and attention to detail.
Confident using CRM systems, data and dashboards to manage workload and performance.
Comfortable having clear, direct performance conversations when required.
Comfortable in a fast-paced, target-aware environment.
Organised with attention to detail.

Desirable

Experience coaching, supervising or managing others.
Strong working knowledge of HubSpot or similar CRM platforms.
Experience within early years, education, care, leisure, call centre or family-focused services.

This role is suited to someone who enjoys pace, accountability and ownership. It is ideal for a candidate who takes pride in converting enquiries into outcomes, values data and clarity, and is comfortable being responsible for results rather than simply effort.

This role is not suitable for individuals seeking a primarily administrative, purely supportive, or low-target environment.

Quick apply

Refine Your Search

registration officer jobs in north somerset

Deputy Manager – Sales & Customer Experience Lead - Weston Super Mare

Youth Engagement Officer JGW+

Local Authority Designated Officer

Receptionist/Attendance Officer

Work Placement Officer (Maternity Cover)

Data Forensic Investigator - SW Forensics

Social Worker - Multi Agency Support and Safeguarding Hub

Engagement Administrator - Temporary / Fixed Term

Senior Independent Reviewing Officer Manager x2

Rough Sleeper Specialist Social Worker - Adults

Young Carers' Support Officer

Social Worker - Safeguarding (Adults)

Advanced Practitioner - Social Worker - Safeguarding (Adults)

Lead Officer of Sales Administration

4302 Consultant Medical Microbiologist/Consultant in Infection

Clinical Lead

General Surgeon

Consultant Psychiatrist Rehabilitation and Recovery

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