Regional account manager Work, Jobs in North Tyneside, Twr (with Salaries)

Key Account Manager
Mitie —Newcastle upon Tyne
- Full-time
- Customer service
- Leadership
Lead Recruitment Manager
Reed In Partnership —Newcastle upon Tyne
- £34,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Regional Account Manager
Innova Systems UK —Newcastle upon Tyne
- Microsoft Outlook
- Sales
- CAD
Commercial Freight Manager
PlayForwarding Digital Logistics —Newcastle upon Tyne
- £50,000 - £65,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Contracts
- Life insurance
- Sick pay
Quick apply
9h
Field Sales Account Manager
PHSGroup —Newcastle upon Tyne
- £35,000 - £38,000 a year
- Sales
- In-person
- Work from home
Specification Sales Manager
Crown Paints —Newcastle upon Tyne
- Full-time
- Sales
- IT
- Communication skills
- Annual leave
Quick apply
Therapeutic Pastoral Lead
Compass Schools —Newcastle upon Tyne
- Up to £34,000 a year
- School
- Annual leave
14d
Regional Trainer
Retail Innovation Group —Newcastle upon Tyne
- £27,132.70 - £27,132.72 a year
- Weekend availability
- Sales
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Area Development Manager
Lanes Group —Washington
- Full-time
- Sales
- Business development
Quick apply
Newcastle Trade Activation Executive
Jubel —Newcastle upon Tyne
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Newcastle upon Tyne
- Weekend availability
- Oracle
- Salesforce
- English
UK Regional Sales Manager
Mercury Hampton Ltd —Newcastle upon Tyne
- £45,000 - £55,000 a year
- Full-time
- Sales
- Leadership
Quick apply
Banking Associate
Nationwide Building Society —Newcastle upon Tyne
- From £26,000 a year
- Full-time
- Customer service
Project Manager
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Project management
- Mentoring
- Contracts
- Employee discount
Catering Assistant - Hedley's College
Percy Hedley Foundation —Newcastle upon Tyne
- Communication skills
- School
- Kitchen experience
- Employee assistance programme
10d
Optometrist
ASDA —Blyth
- Part-time
- In-person
- Store discount
- Annual leave
Technical Sales
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Regional Business Development Manager (On Trade) - North East, Leeds and York
AG Barr —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Powerpoint
- Google Suite
- Sales
- Employee discount
Quick apply
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
3d
Account Handler
Jensten Group —Gateshead
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Key Account Manager

Mitie -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Profit & loss
Customer relationship management
Leadership

Full job description

Job summary

The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery.

The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.

Job objectives and responsibilities

Client Strategy & Relationship Building

Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.

Commercial & Financial Accountability

Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts.
Provide accurate forecasts, pipeline reporting, and strategic account plans.

Operational Excellence & Compliance

Ensure all service delivery meets the Client expectations.
Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
Highlight any shortfalls with compliance, operational or commercial activity.
Assist with the mobilisation of any new contracts that fall within your region.
Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning.

Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
Identify customer needs and tailor service packages that deliver value and strengthen retention

Personal Development

Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads.
Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems.
Drive a collaborative culture between all departments and Support functions.

Market Insight & Innovation

Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.

Professional Conduct

This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Essential

Experience in the Fire & Security industry.
Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
Proven track record managing key accounts of all sizes.
Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.
Excellent client relationship skills with the ability to communicate effectively with the leadership team.
Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.

Desirable

Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements.
Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).

Proven Track Record Key Performance Indicators (KPIs)

Portfolio revenue growth and profitability
Client retention and contract renewal rates
SLA performance, compliance, and audit outcomes
Customer satisfaction scores (NPS/CSAT)
Key performance and development

Apply Now

Refine Your Search

regional account manager jobs in north tyneside, twr

Key Account Manager

Lead Recruitment Manager

Regional Account Manager

Commercial Freight Manager

Field Sales Account Manager

Specification Sales Manager

Therapeutic Pastoral Lead

Regional Trainer

Area Development Manager

Newcastle Trade Activation Executive

Delivery Partner Manager, UK/IE Delivery Partner Managers

UK Regional Sales Manager

Banking Associate

Project Manager

Catering Assistant - Hedley's College

Optometrist

Technical Sales

Regional Business Development Manager (On Trade) - North East, Leeds and York

Senior IT Service Manager

Account Handler

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