We are looking for an enthusiastic, organised and customer-focused Bar Supervisor & Venue Coordinator to join our team.
This is a hands-on role focused primarily on bar operations and delivering exceptional customer service, while also supporting event coordination.
As a key member of the team, you will help create a welcoming environment for customers, performers, community groups, and visitors, whilst ensuring the smooth day-to-day running of the venue and the successful delivery of events.
Key Responsibilities
Bar Supervision
- Lead shifts and support the bar team.
- Deliver exceptional customer service at all times.
- Open and close the venue when required.
- Maintain high standards of cleanliness and presentation.
- Prepare and serve drinks, including coffee and hot beverages.
- Assist with stock control and ordering.
- Support the training and development of team members.
- Ensure licensing, health and safety and venue procedures are followed.
Venue Hires & Event Coordination
- Assist with venue hire enquiries and bookings.
- Conduct venue setup for private functions, meetings, performances and community events.
- Liaise with customers to ensure event requirements are understood and delivered.
- Coordinate room layouts, equipment requirements and staffing needs.
- Support the delivery of events in the pub and in the theatre.
- Act as a key point of contact during events to ensure smooth operation.
Team Support
- Assist with staff rota planning and shift cover when required.
- Support management with operational tasks.
- Help maintain a positive, professional and welcoming venue environment.
Essential Requirements
- Outstanding customer service skills, with the ability to make every guest feel welcome, valued, and eager to return.
- A positive, can-do attitude with the confidence to take initiative, solve problems and support the wider team.
- A genuine understanding of and commitment to our ethos as a community venue and charitable organisation, with an appreciation of our wider aims in supporting arts, culture, wellbeing and community engagement.
- Minimum of 2 years' experience working in a bar, pub, hospitality or customer-facing venue environment.
- An energetic, confident, and engaging personality with a natural ability to build rapport with customers, performers, volunteers, community groups and colleagues.
- Experience operating commercial coffee machines and preparing a range of hot beverages to a high standard.
- Excellent communication and organisational skills.
- Ability to remain calm, professional and solution-focused in a busy and fast-paced environment.
- Ability to work flexibly, lone-working, including evenings, weekends and event days.
- Based locally to North Walsham or within a reasonable commuting distance.
Desirable
- Previous supervisory experience within a bar, pub, theatre or hospitality venue.
- Experience coordinating events, functions or venue hires.
- Experience assisting with staff rotas and team leadership.
- Knowledge of stock control and cellar management.
What We Offer
- Competitive rate of pay based on experience.
- Ongoing training and development opportunities.
- Support and mentoring from the management team.
- The opportunity to work in a unique community-focused venue at the heart of North Walsham.
- A varied and rewarding role involving hospitality, events and community engagement.
Development & Progression
We are committed to investing in the right person. Training, support, and development will be provided, with genuine opportunities for increased responsibility and future promotion within the organisation. As the venue continues to grow and develop, there will be opportunities for the successful candidate to expand their role and progress within the team.
Pay: £25,500.00-£29,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Flexible schedule
- Free parking
- On-site parking
Application question(s):
- What has attracted you to this role?
Experience:
- bar, pub or hospitality: 2 years (required)
- coffee machine and drinks: 2 years (required)
Location:
- North Walsham NR28 9BX (preferred)
Work Location: In person
