It support manager Work, Jobs in North Weald, Ess (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
Technical Support Manager
TRC Companies, Inc. —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
13d
Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
Quick apply
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- English
- In-person
- Annual leave
- Life insurance
Quick apply
Tech Enablement Lead (EMEA), WWFE - Technical Enablement
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Sales
- Engineering
Office Manager
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Helpdesk Manager
SSP —London
- Customer service
- Food service
- Employee discount
Quick apply
14d
Technical Support Manager - EMEA
Sigma Computing —London
- Full-time
- Management
- SQL
- AWS
Quick apply
Technical Support Manager
Sharp —Swanley
- Full-time
- Leadership
- Communication skills
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
10d
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Software troubleshooting
- Work from home
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Sales
- Communication skills
- Marketing
Engagement Manager
Expedia —London
- Full-time
- Microsoft Excel
- Salesforce
- Data analysis skills
7d
Technical Account Manager
Harvey —London
- Full-time
- Hybrid work
- IT
- AI
- Communication skills
Customer Success Content Manager - Fintech - Hybrid
Wealth Dynamix —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- Continuous improvement
- Work from home
Quick apply
3d
Technical Support Lead
Climate X —London
- Hybrid work
- AWS
- APIs
- Communication skills
Quick apply
Technical Account Manager (TAM)
Trading Technologies —London
- Full-time
- Hybrid work
- SQL
- Computer networking
- In-person
- Annual leave
- Gym membership
Senior Technical Account Manager
Integral Ad Science UK Ltd. —London
- Data analysis skills
- English
- SQL
Quick apply
Technology Adoption Lead
Norton Rose Fulbright —London
- Agile
- IT
- In-person

I want to receive the latest job alerts for it support manager in north weald, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support manager jobs in north weald, ess

Helpdesk Manager

IT Support Manager

Technical Support Manager

Onsite Technical Lead

Senior Technical Support Manager

Tech Enablement Lead (EMEA), WWFE - Technical Enablement

Office Manager

Helpdesk Manager

Technical Support Manager - EMEA

Technical Support Manager

Customer Success and Support Lead

Technical Lead, Professional Services

EMEA Client Facing Technology Enablement Lead

Engagement Manager

Technical Account Manager

Customer Success Content Manager - Fintech - Hybrid

Technical Support Lead

Technical Account Manager (TAM)

Senior Technical Account Manager

Technology Adoption Lead

I want to receive the latest job alerts for it support manager in north weald, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected