Head of customer experience Work, Jobs in North West Region (with Salaries)

Head of Customer Onboarding (12 Month Fixed-Term Contract)
Citrus-Lime Limited —Ulverston
- From £45,000 an hour
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
12d
Head of Demand Planning
Precision Polymer Engineering Limited —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Annual leave
5d
Sprint Master & Team Lead
Citrus-Lime Limited —Ulverston
- From £55,000 a year
- Full-time
- APIs
- In-person
- Free parking
Quick apply
Head of Year
Star Academies —Morecambe
- £27,126.07 - £29,617.88 a year
- Call to connect
- Organisational skills
- School
5d
Service Colleague (Express)
ASDA —Carnforth
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
12d
Head of Facilities Management
dnata —Preston
- Monday to Friday
- Contracts
- Leadership
- Free parking
- Annual leave
8d
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
Head of Sustainable Compliance
Sustainable Energy First —Fulwood
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
Quick apply
5d
Head of Accounting
Protec Fire Detection —Nelson
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Export Trade Administrator
Gastronomyplus Ltd —Lancaster
- Up to £30,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Employee discount
Quick apply
8d
Customer Experience & Sales Advisor
Panaz Ltd —Burnley
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Flexible schedule
- Sick pay
Head of Onboarding (12 Month Fixed-Term Contract)
Citrus-Lime —Ulverston
- From £45,000 a year
- Full-time
- Management
- Microsoft Office
- Communication skills
12d
Training Supervisor
Citrus-Lime —Ulverston
- From £36,000 a year
- Full-time
- Microsoft Office
- Travel
- Classroom experience
11d
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
8d
Compliance Information Specialist - HVAC
OnwardHomes —Accrington
- £40,650 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
12d
Senior HR Advisor
Precision Polymer Engineering Limited —Blackburn
- £45,000 - £50,000 a year
- Full-time
- Human resources
- Annual leave
Foyer Manager
MSV Housing Group —Blackburn
- £48,405 - £50,687 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Sick pay
Supervisor
Flannels —Preston
- £31,450 a year
- Full-time
- Sales
- Merchandising
- Leadership
- Employee discount
Quick apply
Senior Planner
Rural Solutions —Skipton
- Call to connect
- Business development
- Employee assistance programme
Senior Compliance Policy Consultant
Skipton Building Society —Skipton
- £48,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave

I want to receive the latest job alerts for head of customer experience in north west region

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Onboarding (12 Month Fixed-Term Contract)

Citrus-Lime Limited -
Ulverston

Quick apply

Job details

Fixed term contract
From £45,000 an hour
12 days ago

Benefits

Free parking
Casual dress
Company events

Qualifications

Management
Cost control
Microsoft Office
Leadership
Communication skills
Time management

Full job description

Location: Ulverston, Cumbria.

Reporting to: Chief Operating Officer (COO)

Salary: £45,000+ per annum.

Contract: 12 month fixed-term contract.

Hours: 40 hours per week.

Citrus-Lime

Citrus-Lime is a fast-growing SaaS business providing Cloud POS—an end-to-end retail system specifically designed for independent retailers in the Cycle, Equestrian, and Outdoor sectors. Our platform integrates EPOS, Stock Control, Ecommerce, Supplier Data, Payments, Reporting, and more, helping retailers streamline operations, improve customer experiences, and grow sustainably.

We are profitable and financially strong, processing over £750 million in customer revenues annually. Since launching in 2018, we’ve transformed independent Cycle retail in the UK and are now expanding rapidly into Outdoor and Equestrian sectors. Our next phase of growth is international, focusing on the USA, Canada, and Australia.

Our mission is to double our turnover in the next five years, with a strong emphasis on international expansion. As we scale, strong financial control, performance reporting, and commercial insight are critical to supporting our sustainable growth.

About the role

We’re looking for a Head of Onboarding to lead our Onboarding team through a 12 month fixed-term contract, covering a pivotal stage of our customers’ journey with Citrus-Lime. This is a hands-on leadership role for someone who takes real pride in seeing a project through from first contact to a successful launch.

The Head of Onboarding will manage a team of five, ensuring every customer receives a first-class experience from the moment they sign up, through implementation, to the successful launch of their project. You’ll be the driving force behind keeping projects on track, ensuring deadlines are met, standards are high, and communication with customers is clear and consistent throughout.

This role requires someone who can balance strong people management with hands-on project delivery, keeping the team motivated and accountable while personally ensuring nothing slips through the cracks.

Key Responsibilities:

Manage the 5 members of the Onboarding team, ensuring high standards of work are carried out and deadlines are consistently met.
Provide first-class communication with customers throughout onboarding, from initial engagement through to completion and launch of their project.
Monitor and enforce project aims, stages, and timescales, stepping in early where projects risk falling behind.
Own project planning and scheduling documentation, keeping it accurate, current, and accessible to the wider team.
Coach and support the Onboarding team day-to-day, pushing colleagues to deliver quickly and to a high standard.
Act as an escalation point for onboarding issues, resolving them calmly and effectively to keep projects moving.

About you

Essential:

Previous experience managing members of a team.
3+ years’ experience in a Project role.
Prior knowledge of retail businesses.
A sound grasp of ICT skills, such as using MS Office.
Strong verbal and written communication skills.
Able to work to deadlines.
Resilient and upbeat attitude.
A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.

Beneficial:

A keen interest in one or some of the following: Cycling, walking, climbing, horse riding, watersports or similar.
Previous retail experience, especially in the sectors we work with.

What’s in it for you?

12 month contract, contracted 40 hours per week.
Position based in Ulverston, Cumbria.
Competitive salary of £45,000+ per annum, depending on experience.
20 days holiday, plus bank holidays and the Christmas break.
Work alongside passionate and experienced people.
Close engagement and support with management.

If this sounds like the role for you, we’d love to hear from you.

Pay: From £45,000.00 per hour

Benefits:

Casual dress
Company events
Free parking

Ability to commute/relocate:

Ulverston, Cumbria: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in north west region

Head of Customer Onboarding (12 Month Fixed-Term Contract)

Head of Demand Planning

Sprint Master & Team Lead

Head of Year

Service Colleague (Express)

Head of Facilities Management

Head of Change

Head of Sustainable Compliance

Head of Accounting

Export Trade Administrator

Customer Experience & Sales Advisor

Head of Onboarding (12 Month Fixed-Term Contract)

Training Supervisor

Recruitment & Onboarding Advisor

Compliance Information Specialist - HVAC

Senior HR Advisor

Foyer Manager

Supervisor

Senior Planner

Senior Compliance Policy Consultant

I want to receive the latest job alerts for head of customer experience in north west region

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected