Technical support specialist Work, Jobs in Northallerton, Nyk (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
11d
Junior Product Safety & Compliance Specialist
Monster Group —York
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
11d
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
Senior Application Specialist – Small Molecule Drug Discovery
Labman Automation —Stokesley
- £55,000 - £65,000 a year
- Full-time
- Sales
- Laboratory experience
- Master's degree
Distribution Specialist
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
6h
Specification Specialist
Univar Europe Ltd. —Middlesbrough
- Organisational skills
- IT
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Linux Infrastructure Engineer
Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Application Specialist - Labman Products
Labman Automation —Stokesley
- £45,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Travel
- IT
Systems Specialist
Altrad —Middlesbrough
- System design
- Maintenance
Quick apply
Marketing and Business Development Officer
North Yorkshire Council —Northallerton
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- AI
6d
Welding & Fabrication Instructor / Assessor (Career changers from industry very welcome)
UTC South Durham —Newton Aycliffe
- £22,601 - £39,556 a year
- Full-time
- Organisational skills
- Welding
- In-person
- Free parking
Quick apply
12d
HubSpot Developer
Renew and Sustain —Thornaby on Tees
- £38,000 - £52,000 a year
- Full-time
- Azure
- Sales
- SQL
Quick apply
13d
Patient Systems Officer
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Oracle
- Computer literacy
13d
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Global Content and Communications Manager
CameraMatics —Darlington
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- In-person
Quick apply
9h
Data Migration and Governance Specialist
Thirteen —Middlesbrough
- £51,398 a year
- Call to connect
- Hybrid work
- Annual leave
5d
Configuration Management Specialist
Fluor Limited - HQ —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Technical Officer
Rely on Fire Check Ltd —Stockton-on-Tees
- £55,000 a year
- Full-time
- CAD
- Maintenance
- Microsoft Office
- Free parking
- Life insurance
Quick apply

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technical support specialist jobs near northallerton, nyk

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

11 days ago

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist jobs in northallerton, nyk

Technical Support Specialist (Hybrid)

Junior Product Safety & Compliance Specialist

Technical Support Manager (Hybrid)

Company IT Support Specialist

Senior Application Specialist – Small Molecule Drug Discovery

Distribution Specialist

Specification Specialist

Configuration Management Specialist

Linux Infrastructure Engineer

Application Specialist - Labman Products

Systems Specialist

Marketing and Business Development Officer

Welding & Fabrication Instructor / Assessor (Career changers from industry very welcome)

HubSpot Developer

Patient Systems Officer

Project Manager

Global Content and Communications Manager

Data Migration and Governance Specialist

Configuration Management Specialist

Technical Officer

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