Customer service manager Work, Jobs in Northampton, Eng (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
General Manager
Innoflate —Northampton
- £32,000 - £36,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
9d
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
8d
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
13d
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Market Harborough
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
13d
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
Regional Facilities Manager (Corporate Sites)
Bellrock Property and Facilities Management —Northampton
- Administrative experience
- Contracts
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
2h
Customer Service Development Lead
Britvic Soft Drinks Ltd —Lutterworth
- Full-time
- Management
- Customer service
- ERP systems
- Employee discount
Customer Service Team Leader
ACO Technologies plc —Bedford
- Call to connect
- Management
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
2d
Department Manager - Till and Customer Service
Frosts Garden Centre Ltd —Milton Keynes
- Full-time
- Management
- Sales
- Customer service
Quick apply
Assistant Manager
Wickes —Northampton
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Senior Event Operations Manager - CarFest (Fixed Term Contract)
Silverstone —Silverstone
- Weekend availability
- Analysis skills
- Project management
- Continuous improvement
Quick apply
8d
Client Service Manager
TC-Group —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
Store Manager - Milton Keynes
Oak Furnitureland —Milton Keynes
- £50,000 - £55,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme

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customer service manager jobs near northampton, eng

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in northampton, eng

Customer Experience Manager

Key Account Director

General Manager

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Customer Care Manager

Trainee Account Manager

Head of Operational Excellence & Support

Commercial Manager

Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped

Manager Service Delivery & Transport

Account Manager

Customer Service Representative (Account Manager)

Regional Facilities Manager (Corporate Sites)

Customer Service Development Lead

Customer Service Team Leader

Department Manager - Till and Customer Service

Assistant Manager

Senior Event Operations Manager - CarFest (Fixed Term Contract)

Client Service Manager

Store Manager - Milton Keynes

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