About the Job
This role is part-time for 30 hours per week and may include some evening and weekend.
Interview will be week commencing 13th July
We’re seeking an inspiring Financial Guidance Team Leader to lead and develop a dedicated team delivering a high-quality financial guidance service to applicants and students. In this post, you’ll ensure the provision of timely, accurate, and accessible advice on financial capability, statutory and discretionary funding, and oversee the fair allocation and effective management of discretionary support schemes to underpin student success, progression, and retention.
You’ll play a central part in driving continuous service improvement and innovation to meet the evolving needs of students, while acting as a key expert on Student Finance England changes linked to the Lifelong Loan Entitlement (LLE), providing clear guidance and confidence to those navigating the new funding landscape.
You will lead, inspire, and develop the Financial Guidance Team, delivering accessible, student-focused financial advice and support, managing discretionary funding schemes effectively and fairly, including APP funds, and driving ongoing service improvement. You will also guide students through new opportunities arising from SFE funding changes as part of the LLE.
We’re looking for someone with leadership and team management experience, excellent knowledge of student finance and financial support systems, and a student-centred approach with a genuine passion for widening participation and student success. You’ll be confident in communicating complex financial information clearly and effectively, ensuring students feel informed, supported, and empowered.
This post is subject to a background disclosure check by the Disclosure and Barring Service before any appointment can be confirmed.
About You
You bring proven experience in delivering high-quality information, advice, and guidance, ideally within a Higher Education setting, alongside strong knowledge of student finance and the wider sector.
You are an effective leader with a track record of managing and developing staff, fostering a culture of excellent customer service and professionalism.
Using your financial and analytical skills, you will be monitoring budgets, working with complex data, and ensuring accuracy and integrity in reporting. You will have experience of developing and improving policies and processes, solving complex problems and making sound, evidence-based decisions.
You are highly organised, resilient, and able to support others through challenging situations, with the confidence to delegate effectively and the technical skills to utilise IT systems, including advanced Microsoft Office tools. A solid understanding of HR policies and procedures further underpins your ability to lead and manage successfully.
Qualifications
An honours degree or equivalent is required for this post
Faculty/Department
Library, Learning and Student Services (LLSS) at the University of Northampton is a central, student-focused department dedicated to supporting student success, wellbeing, and academic achievement. It brings together a wide range of services—including Student Services, library and learning resources, academic skills support, Financial Guidance, mental health and counselling, ASSIST and wider student services.
The department works collaboratively across the University to provide accessible, high-quality support at every stage of the student journey, from application through to graduation. Its aim is to remove barriers, enhance the student experience, enabling students to succeed both academically and personally. Through a combination of expert advice, inclusive services, and continuous innovation, LLSS plays a key role in fostering progression, retention, and positive outcomes for all students.
About Us
At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.
Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.
Our Values
- Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
- Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
- Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
- Trust: We build relationships based on respect, transparency, and shared goals.
Together, we are creating a future where our community, our work, and our impact truly make a difference.
Right to Work
All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met
Equality
We welcome applications from individuals from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships.
Together @ UON
Our Commitment to Equality and Inclusion
Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change.
Commitments Include:
- Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.
- Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.
- Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics
UON’s Major Commitments:
- Disability Confident
- Standalone Pledge
- IHRA Working Definition
For more details, visit: Equality and Diversity at UON
