Customer experience agent Work, Jobs in Northampton, Nth (with Salaries)

Collections Agent
Billing Finance Ltd. —Northampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Phone etiquette
- Free parking
- Employee assistance programme
Quick apply
9d
Telesales Agent
AWR Northampton —Northampton
- £25,000 - £45,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
Quick apply
7d
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —Northampton
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Collections Agent
Billing Finance —Northampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
9d
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
New Homes Sales Consultant
William Davis —Market Harborough
- Weekend availability
- Sales
- Customer service
- Administrative experience
- Free parking
- Gym membership
Quick apply
8d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Northampton
- £3,800 a month
- Full-time
- Sales
Quick apply
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Residential Conveyancing Assistant
Shoosmiths —Northampton
- Microsoft Excel
- IT
- Communication skills
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Banbury
- Full-time
- Customer service
- English
- Administrative experience
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Northampton
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
13d
Contract Coordinator
Keystone Building & Renovation —Northampton
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
2d
Private Sector Access Officer
West Northamptonshire Council —Northampton
- £31,324 - £33,017 a year
- Communication skills
13d
Insurance Agent
Burrows Insurance Brokers —Bedford
- £24,420.00 - £70,973.36 a year
- Full-time
- Spanish
- Sales
- Salesforce
- Employee discount
- Life insurance
Quick apply
21h
Sales Advisor
Leisure Solutions Community Trust —Milton Keynes
- £30,000 a year
- Full-time
- Sales
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
3d
Experienced Travel Agent
Sunlounger Travel Group Ltd —Milton Keynes
- From £24,785 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
3d

I want to receive the latest job alerts for customer experience agent in northampton, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Collections Agent

Billing Finance Ltd.
Northampton

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
9 days ago

Benefits

Free parking
Free flu jabs
Company pension
Employee assistance programme
Paid volunteer time
Car scheme
Sick pay
On-site parking

Qualifications

Customer service
Financial services
Phone etiquette
Communication skills

Full job description

About You.

Are you a curious person who is comfortable asking questions?
Have you got experience of dealing with customers over the phone?
Are you empathetic and committed to providing a first-class customer experience?

About the Role.

You'll be supporting our customers on a day-to-day basis, answering any questions they may have as well as understanding why they have fallen into arrears; making sure that they are provided with appropriate solutions to help them to manage their finance agreement with us and improve their financial health.

You’ll enjoy talking to customers and you’re inquisitive with strong communication skills and along with the rest of our Collections team, you'll focus on good customer outcomes and are able to proactively manage and prioritise your work.

You’ve the ability to recognise that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.

If you've worked in a consumer credit environment previously that would be a bonus.

Responsibilities:

Manage a daily queue system of allocated accounts.
Contact customers when they have arrears via telephone, email, text and letter to determine their situation, primarily focused on obtaining payments or agreeing a repayment plan (where appropriate) in keeping with company policies and customer affordability.
Offer alternative forbearance options to customers where a repayment plan/payment is not the right option for the customer.
Respond to customer letters, text and email queries.
Liaise with debt management agencies where appropriate.
Take manual payments over the telephone.
Take inbound calls from customers regarding their agreement.
Liaise with other departments where necessary to effectively manage situations.
Review customer credit files information.
Any other ad hoc duties

You'll work 37.5 hours each week, with shifts allocated between 8.00am – 8.00pm and will work one Saturday morning (9am - 1pm) every 4 weeks.

About Billing Finance

Billing Finance is a privately owned, family run vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.

Our values are:

We are responsible – We are conscious of our impact on people and planet
We care about you – We are kind and compassionate with our customers and with each other
We work with you – We support financial wellbeing for our customers and the wider community

The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits:

Discretionary bonus scheme
Electric Vehicle salary sacrifice scheme
Pension salary sacrifice scheme
Private Medical
Income Protection
Hybrid working
Employee Assistance Programme
Annual £200 personal growth fund
Paid volunteering days

We currently have over 100 staff members, so if you want to join a company that wants to make a difference then apply today!

The Recruitment Process and How We Will Use Your Data

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

Credit Reference Agencies – to complete a soft credit check to understand your financial history
CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found here https://www.cifas.org.uk/fpn.

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy here https://billingfinance.co.uk/privacy-policy/

Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
On-site parking
Paid volunteer time
Sick pay

Ability to commute/relocate:

Northampton NN3 9EX: reliably commute or plan to relocate before starting work (required)

Experience:

collections: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Northampton NN3 9EX

Quick apply

Refine Your Search

customer experience agent jobs in northampton, nth

Collections Agent

Telesales Agent

Trainee or Certificated Enforcement Agent

Collections Agent

Call Centre Agent - Fundraising

Key Account Director

Helpdesk Agent (Full Time Office Working inc weekends)

New Homes Sales Consultant

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

JUNIOR SALES ADVISOR

Ticketing Manager

Residential Conveyancing Assistant

Delivery Station Liaison Agent

Asset Experience Associate

Contract Coordinator

Private Sector Access Officer

Insurance Agent

Sales Advisor

Property Administrator

Experienced Travel Agent

I want to receive the latest job alerts for customer experience agent in northampton, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected