Join us at Barclays as an Operations Analyst. In this role, you will support business areas with day-to-day processing, reviewing, reporting, issue resolution, and operational activities. You will play an important role in ensuring processes are completed accurately and efficiently, while delivering a high level of service to stakeholders and customers across the organisation.
The role involves working closely with a range of internal stakeholders to provide specialist support, manage operational processes, and help identify opportunities for continuous improvement. You will be responsible for ensuring activities are completed to a high standard, supporting risk and control requirements, and contributing to the overall effectiveness of the team. This is an excellent opportunity for someone who enjoys problem-solving, working in a fast-paced environment, and taking ownership of operational processes.
To be successful as an Operations Analyst you should have:
Experience supporting operational processes within a financial services or corporate environment.
Strong stakeholder and customer service skills, with the ability to provide specialist advice and support.
Experience performing prescribed operational activities accurately, within agreed timelines and service standards.
The ability to take ownership of specific processes within a team and ensure delivery to a consistently high standard.
Knowledge and experience of Know Your Customer (KYC) processes, including customer due diligence and regulatory requirements.
Some other highly valued skills/experience include:
Identifying areas for improvement and providing recommendations to enhance operational processes and efficiencies.
Developing and implementing operational procedures and controls to mitigate risk and maintain operational effectiveness.
Producing reports and presentations on operational performance and communicating findings to senior stakeholders.
Experience working within a strong risk and control environment.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities effectively.
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, alongside role-specific technical skills.
This role will be based in Northampton.
Purpose of the role
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Accountabilities
- Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
- Collaboration with teams across the bank to align and integrate operational processes.
- Identification of areas for improvement and providing recommendations in operational processes.
- Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
- Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice in banking operations.
- Participation in projects and initiatives to improve operational efficiency and effectiveness.
Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
