Evening Customer Service Controller – Part Time / Evenings & Alternative Weekends
Northampton, NN3
£12.80 per hour - Holiday accrued based on working hours + benefits
Customer Service Controller
Auto-Rescue Logistics (ARL) provides 24/7 vehicle recovery & breakdown services to motor insurers, car and commercial fleets, salvage companies, transport and coach operators, and body shops. ARL also provides an out of hours insurance claims and call handling service to motor insurers and accident management companies.
We are looking for someone who:
- Is helpful and confident on the telephone
- Can use their own initiative
- Can work as part of a team as well as independently
- Can provide quality customer care and understands the importance of a good customer journey
- Is reliable
- Is willing to learn
- Is methodical and conscientious
- Can multi-task and be proactive
- Has a positive outlook to life and your career
Duties include:
- Handling incoming and outbound calls – dealing with businesses and the motoring public
- To provide accurate and relevant information to various involved parties on a regular and timely basis
- Arranging vehicle recoveries as per customer requirements
- Dealing with ongoing recovery cases and assisting with any issues that may arise
- Arranging assistance for breakdown customers
- Taking inbound calls relating to insurance claims and processing the calls accordingly
- Building customer relationships and providing second to none customer service
Required Education, Skills and Qualifications
Given the nature of the role you should have a confident approach and good telephone manner to speak with businesses and the motoring public. A helpful attitude and enthusiasm are essential when joining us. You must also have experience using Microsoft programmes such as Outlook and Word. We offer full in-house training with support and guidance, no previous experience within this sector is necessary.
Working Hours: We work to a six-week rota, so you know your shifts well in advance. You will be working 5 – 11pm or 6 – 12pm 2/3 evenings a week (alternate weeks) and 8.5 hour shifts (with a one hour unpaid lunch break) every other weekend between the hours of 7am and 11pm.
Benefits
· Fantastic in-house training is provided which includes a mentoring stage, so you feel comfortable and confident before you start working independently
· Company pension scheme
- Free on-site staff parking
- Contributions towards eye tests and glasses
- Casual dress code for our evening and night team
- Private health insurance
- Death in service insurance
- Additional holiday days are awarded for length of service
We currently have a hybrid working model in place, working at least two days in the office and the other days remotely.
Your training will be conducted in office for the first six weeks, once ready to work independently, you will begin your hybrid working.
You will need to have a smart phone/tablet to allow us to video call when needed, as well as a working space at home and a good internet connection.
All IT equipment will be provided and will need to be collected from our office.
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** You will be required to work during the daytime for the first week to complete your initial induction and training, this will be full time. Your second and third weeks of training will be during evening hours. After this, you will then begin your normal hours **
Job Types: Part-time, Permanent
Pay: £12.80 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Northampton NN3 6RW
