Reservations manager Work, Jobs in Northampton, Nth (with Salaries)

Hotel Assistant Front Office Manager
Mercure Hotel Northampton —Northampton
- Up to £28,000 a year
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Hotel Reception Team Leader
Mercure Hotel Northampton —Northampton
- Up to £27,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Graduate Management Trainee - Northampton
Enterprise Mobility —Northampton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quality & Performance Manager
Kew Green Hotels - Commercial Hub —Rugby
- From £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
13h
Graduate Management Trainee - Banbury / Bicester
Enterprise Mobility —Banbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Milton Keynes
Enterprise Mobility —Milton Keynes
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Bedford
Enterprise Mobility —Bedford
- Full-time
- Sales
- Customer service
- Bachelor's degree
Spa Sales Manager
Horwood House Hotel —Milton Keynes
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
Night Manager
Providence Hotels —Daventry
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
7d
Graduate Management Trainee - Corby
Enterprise Mobility —Corby
- Full-time
- Sales
- Customer service
- Bachelor's degree
Sales & Events Co-Ordinator
Levy —Milton Keynes
- £13.45 an hour
- Full-time
- Hotel
- Annual leave
- Employee assistance programme
14d
HSpa Sales & Leisure Executive
Horwood House Hotel —Milton Keynes
- Hospitality
- Sales
- Hotel
Senior Sales & Events Co-Ordinator
Levy —Milton Keynes
- £14.29 an hour
- Full-time
- Hotel
- Annual leave
- Employee assistance programme

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Hotel Assistant Front Office Manager

Mercure Hotel Northampton
Northampton

Quick apply

Job details

Zero hours contract
Up to £28,000 a year
5 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Bachelor's degree
Front desk
Guest services
Hotel experience

Full job description

Assistant Front Office Manager

Location: Mercure Northampton
Reports To: Front Office Manager

Job Summary

The Assistant Front Office Manager supports the Front Office Manager in leading the Front Office department, ensuring exceptional guest experiences and the efficient operation of reception services. The role is responsible for supervising the reception team, driving service excellence, supporting revenue generation initiatives, and maintaining operational standards in line with Mercure and Accor brand expectations.

The Assistant Front Office Manager acts as a leader and role model for the Front Office team, ensuring smooth daily operations while developing colleagues and fostering a culture of guest-focused service.

Key ResponsibilitiesOperational Leadership

Support the Front Office Manager in the day-to-day management of the Front Office department.
Lead reception operations to ensure seamless guest arrivals, departures, and overall guest experiences.
Act as Manager on Duty (MOD) when required and make operational decisions in the absence of senior management.
Monitor daily room allocations, arrivals, departures, and occupancy levels.
Ensure compliance with all Front Office policies, procedures, and brand standards.
Conduct daily operational briefings and shift handovers.

Guest Experience & Service Excellence

Ensure all guests receive a warm, professional, and personalised service experience.
Handle complex guest complaints and service recovery situations effectively.
Monitor guest feedback from surveys, review platforms, and direct comments, implementing action plans where required.
Drive continuous improvement in guest satisfaction scores and online reputation.
Ensure VIP guests, loyalty programme members, and special requests are managed to the highest standard.

Team Management & Development

Supervise, motivate, and develop Reception Team Leaders and Receptionists.
Assist with recruitment, onboarding, training, and performance management of Front Office colleagues.
Conduct regular coaching sessions, performance reviews, and development discussions.
Manage departmental rotas, holidays, and staffing levels to meet operational requirements.
Foster a positive working environment that promotes teamwork, engagement, and accountability.
Ensure all team members are trained in brand standards, service procedures, and systems.

Revenue & Commercial Performance

Support the achievement of departmental and hotel revenue targets.
Drive upselling initiatives including room upgrades, late check-outs, and additional hotel services.
Monitor room inventory and work closely with Revenue Management to optimise room allocation and occupancy.
Ensure accurate management of reservations, overbookings, and room availability.
Identify opportunities to improve operational efficiency and profitability.

Financial Control & Administration

Ensure accurate cash handling, banking procedures, and financial controls are followed.
Monitor and investigate billing discrepancies, guest account issues, and departmental variances.
Assist in preparing departmental reports and analysing operational performance data.
Support budget control initiatives within the Front Office department.

Communication & Cross-Department Collaboration

Maintain effective communication with Housekeeping, Maintenance, Food & Beverage, Sales, and Revenue teams.

Pay: Up to £28,000.00 per year

Benefits:

Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking

Work Location: In person

Quick apply

Refine Your Search

reservations manager jobs in northampton, nth

Hotel Assistant Front Office Manager

Hotel Reception Team Leader

Graduate Management Trainee - Northampton

Quality & Performance Manager

Graduate Management Trainee - Banbury / Bicester

Graduate Management Trainee - Milton Keynes

Graduate Management Trainee - Bedford

Spa Sales Manager

Night Manager

Graduate Management Trainee - Corby

Sales & Events Co-Ordinator

HSpa Sales & Leisure Executive

Senior Sales & Events Co-Ordinator

I want to receive the latest job alerts for reservations manager in northampton, nth

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