Returns manager Work, Jobs in Northampton, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
11d
Operations Manager
Wells & Co. —Bedford
- £70,000 - £80,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
Quick apply
2d
General Manager
Hollywoodbowlgroup —Wellingborough
- Up to £45,000 a year
- Weekend availability
- Hospitality
- Employee discount
13d
Accounting Manager
T&W Civil Engineering Ltd —Northampton
- £42,500 - £52,500 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Life insurance
Quick apply
5d
Customer Operations Manager
Royal Mail Group —Northampton
- Full-time
- Management
- Travel
- Leadership
- Annual leave
- Sick pay
Barista
Starbucks —Northampton
- Weekend availability
- Store discount
- Employee assistance programme
Team Member (Stock)
NEXT —Northampton
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Feeder - Nights
Greencore Group —Northampton
- £12.94 - £15.92 an hour
- Full-time
- Employee discount
6h
Greggs Unit Manager
Harvest Energy Retail Limited —Northampton
- From £30,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Employee assistance programme
- Employee discount
Quick apply
1d
Subcontract Manager
Lockheed Martin Corporation —Ampthill
- £49,000 - £61,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Warehouse Operations Manager
Morrisons —Northampton
- Analysis skills
- Free parking
- Annual leave
Quick apply
14d
Assistant Manager
Starbucks —Northampton
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Warehouse & Procurement Manager
Ace Grading —Banbury
- £37,000 - £42,000 a year
- Full-time
- Warehouse experience
- In-person
- Negotiation
Quick apply
7d
Clinical Administrator
Change Grow Live —Wellingborough
- £26,296.03 a year
- Remote
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Finance Manager
House of Flags Ltd —Huntingdon
- £48,000 - £55,000 a year
- Full-time
- ERP systems
- In-person
- Free parking
Quick apply
6d
Programme Manager Defence - Major Subcontracts
Lockheed Martin Corporation —Ampthill
- £66,000 - £82,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Group People Development Coordinator
Kier Group —Northampton
- Full-time
- Hybrid work
- Travel
16h
Central Operations Administrator
Mitie —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
17h
Positive Behaviour Support Practitioner (PBS)
Priory —Northampton
- £35,000 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Quick apply
Marketing Manager
William Morgan Group —Northampton
- £40,000 - £44,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
Quick apply

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returns manager jobs near northampton, nth

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

returns manager jobs in northampton, nth

Customer Experience Manager

Operations Manager

General Manager

Accounting Manager

Customer Operations Manager

Barista

Team Member (Stock)

Feeder - Nights

Greggs Unit Manager

Subcontract Manager

Warehouse Operations Manager

Assistant Manager

Warehouse & Procurement Manager

Clinical Administrator

Finance Manager

Programme Manager Defence - Major Subcontracts

Group People Development Coordinator

Central Operations Administrator

Positive Behaviour Support Practitioner (PBS)

Marketing Manager

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