senior advisor Work, Jobs in northampton, nth (with Salaries)

Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
9d
Specialist Customer Care Advisor - Telephony
Barclays —Northampton
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Assistant Store Manager - Northampton *New Store Opening*
Oak Furnitureland —Northampton
- £47,000 - £51,723 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
2d
Senior HRBP
ID Logistics & Transport Ltd —Northampton
- £60,000 a year
- Full-time
- In-person
- Leadership
Quick apply
4d
Director - Crime & Intelligence - Retail & Shopping Centres
Mitie —Northampton
- Full-time
3d
Account Executive - Northampton (HF1341418)
Flourish —Northampton
- £35,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
11d
ER Advisor
Bright Horizons —Northampton
- Full-time
- Customer service
- Travel
- Human resources
Quick apply
Junior Employee Relations Specialist
Travis Perkins plc —Northampton
- Full-time
- Hybrid work
- Programmable logic controllers
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Employee Relations Specialist
Travis Perkins plc —Northampton
- Weekend availability
- Hybrid work
- Programmable logic controllers
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Community Facilities Advisor
Northamptonshire ACRE —West Hunsbury
- £14,914.29 a year
- Part-time
- Hybrid work
- Free parking
Quick apply
Data Product Lead
Barclays —Northampton
- Analysis skills
11d
TRM Customer Service Advisor
Olleco —Blisworth
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior Microsoft 365 Administrator
ed Resourcing Ltd —Northampton
- Azure
- SharePoint
- IT
Branch Manager
Alliance Automotive Group LV —Milton Keynes
- Windows
- Employee discount
Quick apply
8d
Cyber Security Consultancy Practice Lead
4C Strategies Ltd —Market Harborough
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Public speaking
- Computer networking
- Free parking
- Work from home
Quick apply
Senior HSW Advisor
Ferrovial —Brackley
- Full-time
- Civil engineering
- Heavy lifting
- Communication skills
Trainee Business Development Executive (HF1341434)
Flourish —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
Quick apply
4d
Compliance & Technical Lead - Fire
Complii —Northampton
- Full-time
- Communication skills
Quick apply
Senior HR Advisor
Lakeside Healthcare —Corby
- £36,000 a year
- Full-time
- Management
- Human resources
- Free parking
- Store discount
Quick apply
4d
Compliance & Technical Director - Fire
Complii —Northampton
- Full-time
- Communication skills
Quick apply

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senior advisor jobs near northampton, nth

Senior Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
9 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

AI
Communication skills

Full job description

About Willow

Willow Communications, part of Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a senior, hands-on technical role within the Willow Service Desk. The role sits within a flat team structure, and the person we appoint will operate as the senior technical analyst on the desk, leading by capability rather than by hierarchy.

The role holder will act as the senior point of resolution for complex incidents across our software platforms, media player estate, AV hardware and venue networks. They will be the person the wider team escalates to when a problem requires deeper diagnosis or experience.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients. The role requires the seriousness and professionalism that this context demands.

What you’ll do

Act as the senior point of resolution for complex 1st and 2nd line incidents
Diagnose issues across Windows, remote support tooling, networking, hardware and third-party software
Own incidents end to end, from first contact through to root cause and resolution
Build and improve the runbooks, knowledge base articles and ticket templates that make the whole team faster
Use AI tools (Claude, ChatGPT and others) for triage, drafting customer responses, ticket summarisation, knowledge base development and pattern analysis
Lead the practical adoption of AI tooling across the Service Desk, in line with Willow and Stage Electrics Group strategy
Lead PC and media player build, imaging and configuration to a consistent, documented standard
Communicate clearly and professionally with clients by phone, ticket and email, including during live incidents
Participate in the out-of-hours support rota (with paid uplift) and provide senior technical backup to colleagues during those shifts

What we’re looking for

Strong technical depth across Windows, networking, remote support tooling and hardware diagnostics, with the ability to work through unfamiliar problems methodically.
Practical experience using AI tools as part of your day-to-day work. This is a requirement, not a nice-to-have.
A track record of taking ownership of incidents through to resolution.
Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
A calm, professional manner when dealing with live incidents that are affecting customer operations.
Evidence of having improved technical practice, documentation or processes in a previous team or role.

What you get

£32,000 – £35,000 per year depending on experience, plus paid out-of-hours rota uplift
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
A real say in how the Service Desk operates and which tools the team uses
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV and below answer to: [email protected]

No covering letter required. Instead, send a short written answer (500 words approx) to this question:

“You take this role and on day one find that the team has no consistent way of writing up resolved tickets, so the same problems get diagnosed from scratch every time they recur, and they are not utilising AI to effectively improve this. Walk us through what you would do to address this in your first month.”

Applications without the above task will not be considered.

Applications close June 11th. Interviews held in Northampton.

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior advisor jobs in northampton, nth

Senior Service Desk Advisor

Specialist Customer Care Advisor - Telephony

Assistant Store Manager - Northampton New Store Opening

Senior HRBP

Director - Crime & Intelligence - Retail & Shopping Centres

Account Executive - Northampton (HF1341418)

ER Advisor

Junior Employee Relations Specialist

Employee Relations Specialist

Community Facilities Advisor

Data Product Lead

TRM Customer Service Advisor

Senior Microsoft 365 Administrator

Branch Manager

Cyber Security Consultancy Practice Lead

Senior HSW Advisor

Trainee Business Development Executive (HF1341434)

Compliance & Technical Lead - Fire

Senior HR Advisor

Compliance & Technical Director - Fire

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