senior application support analyst Work, Jobs in northampton, nth (with Salaries)

Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
9d
Data Analytics Manager
Billing Finance Ltd. —Northampton
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Vibration Analyst
Advanced Technology Services —Kettering
- Remote
- Customer service
- Maintenance
- Continuous improvement
Data Analytics Manager
Billing Finance —Northampton
- £60,000 - £70,000 a year
- Hybrid work
- SQL
- Employee assistance programme
Proposition Support and Insight Analyst
Booker Group —Wellingborough
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
1d
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Senior Business Analyst
Aston Martin F1 —Silverstone
- Full-time
- ERP systems
- Continuous improvement
- APIs
Quick apply
10d
Graduate Chemist
Tetra Tech —Bedford
- Laboratory experience
Data Migration Analyst – Banking Sector
May Business Consulting —Milton Keynes
- Hybrid work
- English
- Banking
Financial Analyst
Bedford Borough Council —Bedford
- £39,152 - £40,777 a year
- Full-time
- Hybrid work
- English
- Work from home
- Flexible schedule
5d
Configuration Analyst
Lockheed Martin Corporation —Ampthill
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Employee discount
3d
New Build Analyst
LSL Property Services —Kettering
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
Extraction Chemist
Tetra Tech —Bedford
- From £26,318 a year
- Monday to Friday
- Laboratory experience
- IT
Credit Risk Analyst
Arkle Finance —Wellingborough
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Work from home
Quick apply
2d
Joules Finance Analyst (Product & Trade)
NEXT —Market Harborough
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Free parking
- Employee assistance programme
Intelligence Analyst (Level 2)
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Cyber Platforms Senior Engineer
Connells Group —Milton Keynes
- Full-time
- Microsoft Access
Quick apply
8d

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Data Analytics Manager
Billing Finance Ltd. —Northampton
In this role, you’ll play a crucial part in driving our data analytics capabilities and will provide actionable insights to guide strategic decisions and…
£60,000 - £70,000 a year
Quick apply
Data Analytics Manager
Billing Finance —Northampton
In this role, you’ll play a crucial part in driving our data analytics capabilities and will provide actionable insights to guide strategic decisions and…
£60,000 - £70,000 a year

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Senior Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
9 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

AI
Communication skills

Full job description

About Willow

Willow Communications, part of Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a senior, hands-on technical role within the Willow Service Desk. The role sits within a flat team structure, and the person we appoint will operate as the senior technical analyst on the desk, leading by capability rather than by hierarchy.

The role holder will act as the senior point of resolution for complex incidents across our software platforms, media player estate, AV hardware and venue networks. They will be the person the wider team escalates to when a problem requires deeper diagnosis or experience.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients. The role requires the seriousness and professionalism that this context demands.

What you’ll do

Act as the senior point of resolution for complex 1st and 2nd line incidents
Diagnose issues across Windows, remote support tooling, networking, hardware and third-party software
Own incidents end to end, from first contact through to root cause and resolution
Build and improve the runbooks, knowledge base articles and ticket templates that make the whole team faster
Use AI tools (Claude, ChatGPT and others) for triage, drafting customer responses, ticket summarisation, knowledge base development and pattern analysis
Lead the practical adoption of AI tooling across the Service Desk, in line with Willow and Stage Electrics Group strategy
Lead PC and media player build, imaging and configuration to a consistent, documented standard
Communicate clearly and professionally with clients by phone, ticket and email, including during live incidents
Participate in the out-of-hours support rota (with paid uplift) and provide senior technical backup to colleagues during those shifts

What we’re looking for

Strong technical depth across Windows, networking, remote support tooling and hardware diagnostics, with the ability to work through unfamiliar problems methodically.
Practical experience using AI tools as part of your day-to-day work. This is a requirement, not a nice-to-have.
A track record of taking ownership of incidents through to resolution.
Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
A calm, professional manner when dealing with live incidents that are affecting customer operations.
Evidence of having improved technical practice, documentation or processes in a previous team or role.

What you get

£32,000 – £35,000 per year depending on experience, plus paid out-of-hours rota uplift
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
A real say in how the Service Desk operates and which tools the team uses
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV and below answer to: [email protected]

No covering letter required. Instead, send a short written answer (500 words approx) to this question:

“You take this role and on day one find that the team has no consistent way of writing up resolved tickets, so the same problems get diagnosed from scratch every time they recur, and they are not utilising AI to effectively improve this. Walk us through what you would do to address this in your first month.”

Applications without the above task will not be considered.

Applications close June 11th. Interviews held in Northampton.

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior application support analyst jobs in northampton, nth

Senior Service Desk Advisor

Data Analytics Manager

Vibration Analyst

Data Analytics Manager

Proposition Support and Insight Analyst

1st / 2nd Line Support Engineer

Senior Business Analyst

Graduate Chemist

Data Migration Analyst – Banking Sector

Financial Analyst

Configuration Analyst

New Build Analyst

Extraction Chemist

Credit Risk Analyst

Joules Finance Analyst (Product & Trade)

Intelligence Analyst (Level 2)

Cyber Platforms Senior Engineer

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