Join us as an Account Management Executive within our Public Sector team in Northampton, where you will support Relationship Directors and Managers in delivering an excellent service to a portfolio of public sector clients. You will play a key role in building and maintaining trusted client relationships, keeping a clear client focus, and identifying opportunities to deepen engagement. Working closely with product and specialist teams, you will support the delivery of tailored banking solutions aligned to client objectives.
Operating within a collaborative and fast-paced environment, you will contribute to effective portfolio management, assist with client reviews and account planning, and help identify opportunities to grow existing relationships and attract new business. Alongside your client responsibilities, you will maintain a focus on risk and control, ensuring activities are delivered accurately and in line with regulatory expectations. This role offers an opportunity to build expertise in public sector banking while developing your commercial awareness and stakeholder network.
To be successful in this role you will have:
- A clear client focus, with the ability to understand client requirements and provide a high-quality service
- Effective communication skills, with the ability to engage confidently with a range of stakeholders
- Good organisational skills, with the ability to manage multiple priorities and meet deadlines
- Awareness of risk and control principles within a regulated environment
Desirable skills include:
- Experience managing or supporting corporate client relationships
- Exposure to sales activities, including identifying and progressing opportunities
- Understanding of public sector organisations and their financial needs
- Familiarity with financial products, services or account management processes
You may be assessed on key critical skills relevant for success in this role, including client focus, business acumen, stakeholder engagement, risk and controls, communication and technical expertise.
This role is based in Northampton.
Purpose of the role
To establish and nurture profitable relationships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.
Accountabilities
- Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
- Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
- Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
- Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
- Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
- Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
- Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
- Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
