Customer specialist Work, Jobs in Northampton (with Salaries)

Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Financial services
- Work from home
- Gym membership
Development Coach
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Northampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
1d
Multi Trade Operative
Reactive Zero Two Limited —Northampton
- Up to £60,000 a year
- Overtime
- Hospitality
- Customer service
- Maintenance
- Store discount
- Employee discount
Quick apply
10d
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
Companion Driver
Daisy and Greg Services Limited —Buckingham
- £29,600 - £31,000 a year
- Customer service
- No experience needed
- English
- Paid training
- Annual leave
Quick apply
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Full-time
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
9d
Customer Service Representative
RH COMMERCIAL VEHICLES —Northampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Account Development Manager
Welcomm Communications Ltd —Market Harborough
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
- Sales
- Customer service
- Organisational skills
- Work from home
- Employee discount
Business Development Manager
Protest ES Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Warehouse Operative (Monday to Friday)
CCF —Northampton
- Full-time
- Microsoft Excel
14d
Complaint Resolution Officer
Amplius —Milton Keynes
- £35,224 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
1d
Complaint Administrator
Amplius —Milton Keynes
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
7d
B2B Agency Campaign Manager
Return on Investment Ltd —Milton Keynes
- Full-time
- Hybrid work
- Project management
- Marketing
- Annual leave
- Gym membership
Quick apply
Senior HR Systems Analyst (SuccessFactors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Key Account Specialist Travel Retail EMEA (30k + bonus)
Fossil Group, Inc. —Milton Keynes
- £30,000 a year
- Full-time
- Sales
- English
- Travel
- Free parking
- Employee assistance programme
Quick apply
Complaint Resolution Team Leader
Amplius —Milton Keynes
- £40,404 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
3d
Client Services Specialist
Video Inn Production Limited —Northampton
- £25,500 - £30,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Employee assistance programme
Quick apply
7d
Claim Settlement Payments Administrator
Copart —Bedford
- £27,976 a year
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Employee discount
- Life insurance
Quick apply

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customer specialist jobs near northampton

Customer Service Specialist

Abound
Milton Keynes

Apply Now

Job details

Full-time
£30,000 a year

Benefits

Work from home
Gym membership
Sabbatical
Paid volunteer time

Qualifications

Customer service
Computer literacy
Financial services
Communication skills

Full job description

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

What you'll be doing:

The operations team support our customers throughout the entire customer journey, assisting with queries as they apply for a loan all the way to arranging a suitable repayment plan should they fall into financial difficulty. As a Customer Service Specialist you'll be expected to offer exceptional service at all times and provide tailored support to our customers, if and when they need it.

At Abound we put our customers at the heart of what we do so it’s important that you do too. We're looking for individuals who consistently go the extra mile, exhibit strong work ethic, and treat colleagues and customers respectfully. You’ll work from our Central Milton Keynes office 3 days a week with the ability to work from home for the remaining two.

Who you are

Extensive customer service experience within financial services (preferably personal loans but any lending experience would be considered).
In depth knowledge and awareness of the financial services industry and regulations. E.g. FCA Guidelines, experience of KYC/TCF principles.
The ability to handle and resolve complex customer queries and complaints efficiently and independently.
Strong attention to detail with a high regard for accuracy.
Ability to work confidently individually or as part of a team, you’ll be self-motivated, being able to recognise your own strengths and weaknesses, being committed to your own personal development and actively seeking opportunities to maximise contribution.
A proactive mindset, with the ability to identify problems that may arise and suggest solutions.
Excellent communication skills whilst liaising with colleagues and other areas of the business.
Exceptional customer service skills being able to listen, communicate effectively and manage expectations. You’ll be expected to take ownership and accountability of your work on a daily basis.
Communicate with customers through multiple channels at one time.
Be results driven and have the ability to work well under pressure.
You should possess the ability to be flexible, being able to adapt quickly to changing requirements and business demands.
The ability to work with other members of the team to eliminate process waste which does not add value to the borrower or the business and provide clear and concise rationale for the changes.
The desire to progress and development their skill set. Joining a FinTech startup is a fantastic opportunity to showcase your expertise. The success of the business relies directly on your actions.
Experience working with vulnerable customers, complaints and financial difficulty.

What skills you'll need

Minimum 2 years customer service experience in financial services.
Experience of handling customer queries and providing an exceptional level of service.
Excellent communication skills with the ability handle difficult conversations if required.
Innovative and creating thinking, you’ll be expected to solve problems and think analytically.
Strong self-management skills – use your own initiative, be flexible and open to any changes whilst working in a fast paced environment.
Contribute regularly to improve processes and ensure they remain up to date.
Good standard of education including excellent computer literacy skills.
Experience logging, investigating and resolving complaints.
You may be expected to support other areas if the business if required, this is a good opportunity to expand your knowledge in the consumer lending sector.
Multi-channel experience is preferred, telephony and email communication experience is essential.

What we offer

Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership through WellHub
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Compensation Range: £30K

Apply Now

Refine Your Search

customer specialist jobs in northampton

Customer Service Specialist

Development Coach

Operational Support Officer

Multi Trade Operative

Talent Acquisition Specialist

Companion Driver

Intelligence and Incident Response Co-ordinator

Customer Service Representative

Account Development Manager

Cruise Travel Expert

Business Development Manager

Warehouse Operative (Monday to Friday)

Complaint Resolution Officer

Complaint Administrator

B2B Agency Campaign Manager

Senior HR Systems Analyst (SuccessFactors, Onboarding)

Key Account Specialist Travel Retail EMEA (30k + bonus)

Complaint Resolution Team Leader

Client Services Specialist

Claim Settlement Payments Administrator

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