Engagement manager Work, Jobs in Northampton (with Salaries)

Key Account Director
BidvestNoonan —Northampton
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Leadership
Quick apply
Partnership Lead
Change Grow Live —Northamptonshire
- £47,850.69 - £52,379.50 a year
- Remote
- Conflict management
- Annual leave
- Employee assistance programme
6d
Contract Manager
Yusen Logistics (UK) —Northampton
- £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
6d
Proposal and Engagement Manager
Initiate —Towcester
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Gym membership
- Life insurance
Quick apply
Member Engagement Manager
OPRL —Banbury
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
7d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Community Manager (Senior)
BRIGHT-LINE CONSULTING LTD —Northampton
- £60,000 - £75,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Project management
Quick apply
14d
Electric Vehicles Officer
West Northamptonshire Council —Northampton
- £34,203 - £37,067 a year
Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
Contract Manager
GXO Logistics —Northampton
- Up to £67,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Annual leave
- Employee assistance programme
1d
Practice Manager
Mayfield Surgery —Northampton
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
Quick apply
Porsche Assistant Service Manager
Sytner —Towcester
- Weekend availability
- Customer service
- Team management
- Leadership
Cluster Manager
Bleckmann Solutions UK Ltd —Corby
- £95,000 - £105,000 a year
- Full-time
- Continuous improvement
- Training & development
Quick apply
Events Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Travel
- Free parking
Quick apply
11d
Area Manager
Amazon UK Services Ltd. —Milton Keynes
- Weekend availability
- Customer service
- English
- Bachelor's degree
- Flexible schedule
Assistant Manager - Northampton
Hays Travel —Northampton
- Full-time
- Training & development
- Time management
- Annual leave
- Employee discount
Sourcing Manager
Network Rail —Milton Keynes
- £55,596 - £65,966 a year
- Full-time
- Hybrid work
- No degree
- Contracts
- Agile
- Free parking
- Annual leave
Stock Integrity & Inventory Operations Manager
Yusen Logistics (UK) —Northampton
- £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
5d
Lead Project Manager
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- ERP systems
- Business development
- Annual leave
- Employee assistance programme
Project Manager
Network Rail —Milton Keynes
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- PMP
- No degree
- Budgeting
- Free parking
- Annual leave
12d

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Key Account Director

BidvestNoonan -
Northampton

Quick apply

Job details

Permanent | Full-time
Up to £57,312.72 a year

Qualifications

Succession planning
Sales contract negotiation
Client engagement
Stakeholder liaison
Profit & loss
Bachelor's degree
Continuous improvement cycles oversight
Partnership building
Contract renewal support
Customer renewal management
Relationship management
Operational strategy development
Security
Financial management
Leadership
Corporate regulatory compliance oversight
COSHH compliance

Full job description

About The Role

Title: Shopping Centre Key Account Director - Security and Cleaning

Location: National Role (with travel)

Salary: Competitive + car allowance + bonus

Role Purpose

The Shopping Centre Key Account Director – Security & Cleaning is responsible for the strategic leadership, operational excellence, and commercial performance of all security and cleaning services delivered across a national portfolio of shopping centres.

The role ensures safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.

Strategic Leadership

Define and deliver a national strategy for security and cleaning services aligned with client, landlord, and asset management objectives.
Act as the senior subject-matter expert for retail security, customer safety, and cleaning excellence within shopping centre environments.
Lead nationwide initiatives covering innovation, technology adoption, sustainability, and service transformation.
Represent the organisation at senior level meetings, client forums, and industry bodies.

Operational Excellence

Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
Ensure consistent high service standards, customer experience, and brand alignment across all sites.
Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
Manage critical incidents, high-risk events, and business continuity planning.
Preparation and delivery of monthly and quarterly client review presentations.

Compliance & Risk Management

Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
Lead risk assessments, audits, and governance reviews across the national estate.
Act as the escalation point for serious incidents, reputational risk, and client concerns.

Commercial & Financial Management

Hold full P&L responsibility for the national shopping centre portfolio.
Manage budgets, cost control, margin delivery, and value engineering.
Lead contract negotiations, mobilisations, retentions, and renewals.
Identify growth opportunities, added-value services, and innovation pathways.

Client & Stakeholder Engagement

Develop senior relationships with:
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
Serve as the primary national escalation point for key clients.
Support bids, tenders, and proposals relating to shopping centre security and cleaning.

People Leadership

Lead, mentor, and develop a high-performing soft services team at each centre.
Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
Ensure robust succession planning and capability building.
Champion a culture of professionalism, accountability, and customer focus.

Essential Requirements

Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within:
Real estate
Shopping centres
Strong understanding of UK security and cleaning regulations, standards, and best practice.
Demonstrable experience managing large-scale P&L and complex contracts.
Ability to operate credibly at client, and executive level.
Excellent people leadership skills across geographically dispersed teams.
Commercially astute, data-driven, and outcome focused.
Willingness to travel extensively across the UK.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

engagement manager jobs in northampton

Key Account Director

Partnership Lead

Contract Manager

Proposal and Engagement Manager

Member Engagement Manager

Employee Relations Manager, Employee Experience & Relations UK&IE

Community Manager (Senior)

Electric Vehicles Officer

Head of People & Culture

Contract Manager

Practice Manager

Porsche Assistant Service Manager

Cluster Manager

Events Manager

Area Manager

Assistant Manager - Northampton

Sourcing Manager

Stock Integrity & Inventory Operations Manager

Lead Project Manager

Project Manager

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