Health care advisor Work, Jobs in Northampton (with Salaries)

Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
12d
Careers Advisor
Moulton College —Moulton
- £26,636 a year
- Customer service
- Free parking
- Annual leave
In Custody Careers Adviser (CIAG)
Get Set UK 1 —Bedford
- £26,500 - £30,000 a year
- Gym membership
Quick apply
4d
Warehouse Assistant
Tapi —Kettering
- £17,100 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Adult Audiologist
Northampton General Hospital NHS Trust —Northampton
- £32,073 - £39,043 a year
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
6d
EHS Advisor
Weetabix —Burton Latimer
- Full-time
- Microsoft Powerpoint
- Annual leave
Quick apply
11d
Environmental Advisor - Milton Keynes
AG Barr —Milton Keynes
- £37,500 - £40,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee discount
Quick apply
11d
Retail Customer Advisor (Rushden Lakes) - 30 hours
Three UK —Rushden
- £13.72 an hour
- Weekend availability
- Customer service
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Bedford
- Part-time
- Microsoft Word
3d
Service Advisor
Perrys Motor Sales Ltd —Bletchley
- £28,000 a year
- Full-time
- Communication skills
- Employee discount
Patient Advisor
Whaddon Healthcare —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
14d
Regional Operations Manager
Accomplish —Bedford
- Up to £57,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Head of People & Culture
National Care Group —Daventry
- Full-time
- Hybrid work
- Travel
- Human resources
Quick apply
Retail Travel Advisor
TUI Group —Bedford
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
20h
Retail Travel Advisor
TUI —Bedford
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
19h
Funeral Advisor
Central Coop —Crick
- £13.43 an hour
- Administrative experience
- Travel
- Communication skills
- Paid training
- Annual leave
Senior HR Advisor
Lakeside Healthcare —Corby
- £36,000 a year
- Full-time
- Management
- Human resources
- Free parking
- Store discount
Quick apply
7d
Pharmacy Technician
Boots —Milton Keynes
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Junior Commercial Advisor
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
Quick apply
Retail Apprentice Travel Advisor
TUI Group —Corby
- From £8.50 an hour
- Weekend availability
- Customer service
- Employee discount
5d

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Senior Service Desk Advisor

Willow Communications Limited -
Northampton

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
12 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

AI
Communication skills

Full job description

About Willow

Willow Communications, part of Stage Electrics Group, designs, installs and supports entertainment and AV technology for some of the UK’s best-known leisure and hospitality brands. Our software platforms and media player estate run in venues across the country every day.

Willow is an AI-first business. We are investing seriously in AI-led ways of working, and the Service Desk is one of the places that investment matters most.

About the role

This is a senior, hands-on technical role within the Willow Service Desk. The role sits within a flat team structure, and the person we appoint will operate as the senior technical analyst on the desk, leading by capability rather than by hierarchy.

The role holder will act as the senior point of resolution for complex incidents across our software platforms, media player estate, AV hardware and venue networks. They will be the person the wider team escalates to when a problem requires deeper diagnosis or experience.

The Service Desk supports live, revenue-generating entertainment systems in pubs, holiday parks and leisure venues. Downtime in these environments has a direct impact on customer revenue and on the operational reputation of our clients. The role requires the seriousness and professionalism that this context demands.

What you’ll do

Act as the senior point of resolution for complex 1st and 2nd line incidents
Diagnose issues across Windows, remote support tooling, networking, hardware and third-party software
Own incidents end to end, from first contact through to root cause and resolution
Build and improve the runbooks, knowledge base articles and ticket templates that make the whole team faster
Use AI tools (Claude, ChatGPT and others) for triage, drafting customer responses, ticket summarisation, knowledge base development and pattern analysis
Lead the practical adoption of AI tooling across the Service Desk, in line with Willow and Stage Electrics Group strategy
Lead PC and media player build, imaging and configuration to a consistent, documented standard
Communicate clearly and professionally with clients by phone, ticket and email, including during live incidents
Participate in the out-of-hours support rota (with paid uplift) and provide senior technical backup to colleagues during those shifts

What we’re looking for

Strong technical depth across Windows, networking, remote support tooling and hardware diagnostics, with the ability to work through unfamiliar problems methodically.
Practical experience using AI tools as part of your day-to-day work. This is a requirement, not a nice-to-have.
A track record of taking ownership of incidents through to resolution.
Confident written and verbal communication, including handling customer phone calls and writing clear ticket updates under time pressure.
A calm, professional manner when dealing with live incidents that are affecting customer operations.
Evidence of having improved technical practice, documentation or processes in a previous team or role.

What you get

£32,000 – £35,000 per year depending on experience, plus paid out-of-hours rota uplift
Company bonus scheme
Company-paid health care cash plan and Employee Assistance Programme
A paid Giving Back day each year to volunteer in your community
RewardHub discount platform for everyday shopping, electronics and holidays
Company pension and sick pay
20 days holiday plus bank holidays
A real say in how the Service Desk operates and which tools the team uses
Part of the Stage Electrics Group, with colleagues across multiple divisions and the scale to support real career progression

How to apply

Send your CV and below answer to: [email protected]

No covering letter required. Instead, send a short written answer (500 words approx) to this question:

“You take this role and on day one find that the team has no consistent way of writing up resolved tickets, so the same problems get diagnosed from scratch every time they recur, and they are not utilising AI to effectively improve this. Walk us through what you would do to address this in your first month.”

Applications without the above task will not be considered.

Applications close June 11th. Interviews held in Northampton.

Pay: £32,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

health care advisor jobs in northampton

Senior Service Desk Advisor

Careers Advisor

In Custody Careers Adviser (CIAG)

Warehouse Assistant

Adult Audiologist

EHS Advisor

Environmental Advisor - Milton Keynes

Retail Customer Advisor (Rushden Lakes) - 30 hours

Sales - Sales Advisor - UK

Service Advisor

Patient Advisor

Regional Operations Manager

Head of People & Culture

Retail Travel Advisor

Retail Travel Advisor

Funeral Advisor

Senior HR Advisor

Pharmacy Technician

Junior Commercial Advisor

Retail Apprentice Travel Advisor

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