National Operations Centre, Northampton
£33,500 per year
4 on / 4 off – Days & Nights
Permanent, Full-Time
We're looking for someone ready to step into leadership.
Not someone who just wants to “do the job” — but someone who wants to own it, improve it, and progress from it.
As a Control Room Team Leader, you'll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.
This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.
You'll lead from the front — operationally and behaviourally.
Your responsibilities will include:
Supervising and supporting a team of Controllers across day and night shifts
Monitoring live staffing, attendance, welfare checks, and incident response
Ensuring duress activations and escalations are handled correctly and promptly
Overseeing workload distribution during peak periods
Maintaining exceptional accuracy in reporting and incident logging
Leading structured handovers between shifts
Coaching team members to improve performance and confidence
Identifying process improvements and driving standards upward
Acting as the first point of escalation before matters move to senior management
This is a role for someone who can spin multiple plates without dropping standards.
You might already be:
A senior controller ready for leadership
A shift lead in operations, logistics, or monitoring
A high-performing administrator who naturally takes ownership
An aspiring manager looking for their first formal leadership role
But you must be:
✔ Proactive — you spot problems before they become issues
✔ Highly organised — accuracy is non-negotiable
✔ Confident making decisions under pressure
✔ Comfortable managing performance and having honest conversations
✔ Strong across multiple systems at once
✔ Able to remain calm when everything happens at the same time
This role requires resilience, pace, and professionalism.
✔ £33,500 salary
✔ Genuine management experience
✔ 4 on / 4 off shift pattern
✔ Full leadership support and development
✔ Real progression opportunities within the National Operations Centre
✔ A role where your standards shape the team
Because this is where control meets leadership.
The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn't arrive on site — we act. When welfare checks are missed — we intervene.
And as Team Leader, you'll ensure your team does that flawlessly.
Our success is built on quality people — and we're serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.
Our market-leading offering provides benefits that suit your lifestyle:
Virtual GP access for you and your household
Salary Finance scheme with early wage access and competitive loans
Flexible lifestyle benefits platform (Choices) — including buying extra holiday
High street discounts via MiDeals
Cycle-to-work scheme
Life cover up to four times your salary
Enhanced pension contributions
Save-as-you-earn scheme
Mitie Matching Share Plan
Mitie Stars recognition scheme (monthly prizes and £10,000 annual top prize)
Ongoing training and development opportunities
If you're ambitious, proactive, and ready to lead — apply now.
We're not just hiring a supervisor.
We're hiring the next operational leader.
