About Us
Lumi SKN Clinics is a clinical aesthetics and skin science clinic based in Kettering, part of The Beauté Group — a vertically integrated group spanning clinical aesthetics, advanced skin diagnostics, and longevity medicine. We are not a beauty salon. We are a results-led clinical environment where science meets skin. We have Multi Locations across the UK with more opening in 2026!
Our clients come to us for real outcomes: skin health, confidence, and long-term results. The person who greets them, guides them, and converts their interest into action is one of the most important roles in the building.
The Role
We are looking for a Client Experience & Sales Coordinator who is equal parts warm host, confident closer, and clinical communicator.
This is a front-of-house role with serious commercial responsibility. You will be the first and last impression our clients have of Lumi SKN. You will manage the diary, handle enquiries, guide clients through treatment options, and proactively follow up leads to convert interest into bookings.
This is NOT a passive reception role. If you thrive on targets, love talking to people, and get genuine satisfaction from filling a diary — read on.
What You'll Be Doing
Client Experience
- Welcome clients to the clinic with professionalism and warmth
- Create a five-star experience from first contact to checkout
- Manage the clinic diary across all practitioners and treatment types
- Handle check-ins, post-treatment care guidance, and rebooking conversations
Sales & Conversion
- Handle inbound enquiries by phone, email, WhatsApp, and social media DMs — and convert them into bookings
- Follow up on outstanding leads, consultation no-shows, and lapsed clients proactively
- Confidently explain treatments, pricing, and packages in a way that builds trust and drives decisions
- Identify opportunities to recommend additional treatments or upgrades based on the client's skin concerns
- Support promotional campaigns and help hit monthly booking targets
Lead Generation Support
- Assist with outreach to lapsed or dormant client lists
- Support the marketing team with any in-clinic content capture or client testimonials
- Keep client records accurate and up to date in our CRM
Clinic Operations
- Open and close the clinic
- Ensure front-of-house presentation is always immaculate
- Coordinate with clinical staff to ensure the day runs smoothly
- Handle retail product sales and transactions
What We're Looking For
Essential
- Previous experience in a sales, client-facing, or patient coordinator role (aesthetics, beauty, dental, optometry, private healthcare, luxury retail, or similar)
- Confident, proactive communicator — you don't wait for the phone to ring
- Natural ability to build rapport quickly and guide a client toward a decision without being pushy
- Comfortable working to targets and KPIs
- Organised, reliable, and calm under pressure
- Excellent written and spoken English
- Strong with phones, email, and basic software (booking systems, CRM, WhatsApp)
Desirable
- Experience in an aesthetics or private medical clinic
- Familiarity with treatments such as injectables, laser, skin peels, or advanced facials
- Experience with CRM or clinic management software
Personal Attributes
- Ambitious and commercially minded
- Polished personal presentation
- Genuinely passionate about skincare and results-led aesthetics
- A team player who takes pride in the clinic's success
- Right to work in the UK
Hours & Schedule
Full-time | Tuesday to Saturday
Package
- Competitive base salary depending on experience
- Performance-related bonus / commission on bookings and retail sales
- Staff treatment allowance
- Product discounts
- Career development opportunities within a fast-growing group.
Pay: £13.50-£14.50 per hour
Work Location: In person
