Call advisor, connect 24 Work, Jobs in Northern Ireland (with Salaries)

Helpline Advisor - Call Handling
NSPCC —Belfast
- £24,479 a year
- Weekend availability
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Call Advisor, Connect 24
Radius Housing —Holywood
- £27,254 - £30,034 a year
- Part-time
- Microsoft Word
- Customer service
- English
- Health & wellbeing programme
Quick apply
Customer Service Advisor
McBurney Transport Group Ltd —Ballymena
- From £30,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- English
- Employee discount
Quick apply
2d
Customer Support Advisor
Concentrix —Belfast
- £12.75 an hour
- Full-time
- Social media management
- Customer service
- Typing
- Employee stock purchase plan
- Annual leave
Inbound Sales Advisor - Belfast
Concentrix —Belfast
- £26,520 a year
- Full-time
- Sales
- Contracts
- Employee stock purchase plan
- Employee assistance programme
Sales Advisor
LKQ Corporation —Portadown
- Full-time
- Sales
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Service Advisor
Charles Hurst —Dundonald
- £32,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Customer Service Advisor
Cromwell Group —Belfast
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Annual leave
- Sick pay
Customer Service Advisor
GLL —Belfast
- £28,022.69 a year
- Full-time
- Customer service
- Cash handling
- Communication skills
2d
Sales & Service Helpdesk Advisor- Sales Foodservice
Henderson Group —Newtownabbey
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
- Employee discount
Telematics Support Advisor
Motia —Antrim
- £26,875 a year
- Full-time
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
Customer Experience Advisor | S1 | Retail Banking | Lisburn Branch
A01 Santander UK plc —Lisburn
- £25,000 - £31,579 a year
- Part-time
- Customer service
- Banking
Sales Advisor
Radius Limited —Belfast
- Full-time
- Sales
- Communication skills
Quick apply
Customer Support Advisor - German Speaking
Concentrix —Belfast
- £12.75 an hour
- Full-time
- Hybrid work
- Social media management
- Customer service
- English
- Employee stock purchase plan
- Annual leave
Aftersales Advisor
Shelbourne Motors —Newry
- £30,082 - £35,482 a year
- Monday to Friday
- Sales
- Computer literacy
- IT
- Free parking
- Annual leave
Assistant Commercial Manager
Amey Ltd —Belfast
- Microsoft Excel
- IT
- Annual leave
Quick apply
Alcohol & Drug Technician - Belfast
Health Partners —Belfast
- Annual leave
Holiday Inn - Housekeeping Team Member
Andras Hotels —Belfast
- £10.40 - £12.94 an hour
- Part-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
12d
Service Advisor - Jaguar Land Rover
Donnelly Group NI —Dungannon
- Full-time
- Customer service
- Driving
- Time management
- Free parking
- Annual leave
Quick apply
1d
Commercial Insurance Advisor and Apprentice Insurance Advisor
NFU Mutual Mourneview Agency —Downpatrick
- £24,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Store discount
- Annual leave
Quick apply
1d

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Helpline Advisor - Call Handling

NSPCC -
Belfast

Apply Now

Job details

Permanent
£24,479 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
IT
Communication skills

Full job description

Annually:
£24,479 per annum FTE plus 3.5% rota allowance and £200 hybrid working from home allowance
Region:
Northern Ireland
Location:
Belfast - Lanyon Building
Department:
NSPCC Helpline
Vacancy Type:
Permanent
Working hours per week:
17.50
Closing Date:
5 July 2026

Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Belfast Helpline office.

What is the NSPCC vision?

At the NSPCC, our vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This is our belief. It drives us. And it's why our Services team never stop sharing our learning, information, advice and support with everyone who needs it.

It's a unique and ambitious mission - join us as a Helpline Advisor and create work that means the world.

What does the NSPCC Helpline do?

We are a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.

As a Helpline Advisor you will be the first point of contact for adults wishing to report child protection concerns. With empathy and sensitivity, you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns being shared.

This is your opportunity to build on your front-line enquiry and safeguarding assessment skills within a unique and highly influential national service. It is also a chance to work for an organisation whose core value is putting children first and for you to make a positive impact on thousands of families across the UK.

What are the expected shifts at the NSPCC Helpline?

The Helpline operates a hybrid-working model, with an option that one in three weeks is worked from home; these will be a mix of day and evening shifts. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.

The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-9pm on weekdays and 9am-6pm on weekends. This also includes working weekends and bank holidays. We are looking to recruit to a part-time (17.5hour) position.

What are the benefits for working at the NSPCC?

Our people are at the heart of everything we do, they are the reason we can keep working to protect children and prevent abuse. So, to ensure our employees feel happy, supported, and valued, we offer a range of fantastic benefits. Below are just a few:

Your salary is reviewed every year to ensure it's at least comparable with the UK's top 5 charities
You are entitled to 29 days annual leave, plus bank holidays (if you work full-time). After 5 years this increases to 32 days!
We match your pension contributions up to 7%
You have access to our online discount portal with over 3,000 discounts & offers
You have access to our Wellness Hub which provides tools to support your wellbeing (Employee Assistance Programme, emotional resilience training, mindfulness resources and more!)

What skills are we looking for?

You will:

Be someone with excellent interpersonal, written and oral communication skills with previous Customer Service experience.
Have a strong attention to detail and great enquiry and questioning abilities, which have been acquired from previous experience in working in a high demand customer service environment.
Have good IT skills.
Meet demanding targets, where self-discipline and the ability to work quickly are essential, to allow us to effectively deliver a child focused service that positively impacts on the lives of children and families.

If you would like any further information about the role, please contact our Helpline resources team at [email protected]. The Helpline also offers an optional telephone call to all shortlisted candidates to provide additional information and answer any questions you may have. These calls can be arranged at a time that suits the candidates.

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.

The Helpline operates a cohort induction model where we aim for new starters to commence their employment at the same time as other new starters to the Helpline. This will allow you to have a more supportive group learning environment within the induction period.

The following dates will apply to this current vacancy, so that the next cohort can take place.

Closing Date: 05/07/2026
Shortlisting: 06/07/2026 to 08/07/2026
Optional telephone information call to shortlisted candidates: 09/07/2026
First stage Interviews: 15/07/2026 to 24/07/2026
Second Stage Interviews: 27/07/2026 to 07/08/2026
Cohort start Date: 26/10/2026

If successful candidates are unable to commence their employment on this start date, they will be placed in the next available induction cohort.

If you are unable to attend any of the proposed interview dates above, you are encouraged to contact the Helpline Recruitment Team to discuss any additional slots which potentially may be available: [email protected].

Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date.

If you are interested in applying for this role, we encourage you to apply early. To help us manage the process we may close the vacancy before the advertised closing date should we receive a strong response to the role.

In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Apply Now

Refine Your Search

call advisor, connect 24 jobs in northern ireland

Helpline Advisor - Call Handling

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Telematics Support Advisor

Customer Experience Advisor | S1 | Retail Banking | Lisburn Branch

Sales Advisor

Customer Support Advisor - German Speaking

Aftersales Advisor

Assistant Commercial Manager

Alcohol & Drug Technician - Belfast

Holiday Inn - Housekeeping Team Member

Service Advisor - Jaguar Land Rover

Commercial Insurance Advisor and Apprentice Insurance Advisor

I want to receive the latest job alerts for call advisor, connect 24 in northern ireland

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