customer chat support Work, Jobs in northern ireland (with Salaries)

Customer Support Technician
Applied Systems UK —Belfast
- Full-time
- Customer service
- Military
- Salesforce
- Flexitime
14d
Customer Support Technician
Applied Systems Europe —Belfast
- Full-time
- Customer service
- Military
- Salesforce
- Flexitime
14d
Customer Service Representative
Albany DMS Limited —Derry
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Employee discount
Quick apply
Customer Service Agent - Electricity
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Service Desk Agent
Fujitsu —Belfast
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Customer Support Advisor
Randox Laboratories —Crumlin
- £13 an hour
- Sales
- Customer service
- IT
Customer Service Assistant
Chat Coffee House —Belfast
- Up to £12.71 an hour
- Part-time
- Hospitality
- Basic maths
- Bakery
- Employee discount
Quick apply
3d
Customer Service Agent - Gas
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Customer Service Advisor
GLL —Belfast
- £27,351.61 a year
- Weekend availability
- Customer service
- Computer literacy
- Communication skills
1d
Team Support - Newry Extra
Tesco UK —Newry
- From £15.14 an hour
- Full-time
- Communication skills
5d
Tesco Colleague - Coleraine Superstore
Tesco UK —Coleraine
- From £13.28 an hour
- Part-time
7d
Tesco Colleague Nights - Newry Extra
Tesco UK —Newry
- From £13.28 an hour
- Part-time
5d
Team Member (Stock)
NEXT —Omagh
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Service Colleague (Express)
ASDA —Glenariff
- £15.25 an hour
- 12 hour shift
- Employee assistance programme
- Employee discount
7d
Cafe Front of House Team Member
Tesco UK —Belfast
- £13.12 an hour
- Part-time
- Customer service
- Café
18h
Team Member (Delivery)
NEXT —Belfast
- £8.28 - £12.71 an hour
- 8 hour shift
- Customer service
- Employee discount
Dutch speaking Support Specialist
Lightspeed Commerce, Inc. —Belfast
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- English
Quick apply
2d
Tesco Colleague - Yorkgate Centre Superstore
Tesco UK —Belfast
- From £13.28 an hour
- Part-time
7d
Team Member
NEXT —Ballymena
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
11d
Payroll Administrator
Henderson Group —Newtownabbey
- £1 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Employee assistance programme
- Employee discount
2d

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Customer Support Technician

Applied Systems UK -
Belfast

Apply Now

Job details

Full-time
14 days ago

Benefits

Private dental insurance
Flexitime
Private medical insurance

Qualifications

Live chat
Customer service
Military
Triage
Salesforce
Windows
Technical support
SQL
Zendesk
Organisational skills
Software development
IT
Customer support

Full job description

Job Description:

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

We’re searching for a Customer Support Technician to join our Customer Experience team in a hybrid work capacity from our Belfast office. In this position, you will assist our valued customers via telephone, internet chat and email with any question or problems they may have regarding our insurance software products, hardware, or any other products purchased from our company. This is a diverse and dynamic role requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat.

To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

Own support tickets end‑to‑end; primary customer contact
Deliver fast, high-quality support across all customer interactions
Manage and document multiple cases; keep customers informed
Escalate issues when needed to drive quick resolution
Collaborate with team and build product expertise; support updates

We’re Excited to Learn More About You

Your experience may include:

1-2 years Customer Support experience (Technical Support an advantage)
Basic knowledge of IT Infrastructure
Strong customer service focus with experience communicating with customers via, telephone, email and chat
Strong administration and organisational skills to ensure effective and timely delivery of services
Knowledge of MS Windows operating systems

You may have other skills or credentials, including:

Experience with service focused CRMs (Salesforce/Zendesk)
Exposure to Bug Management and Triage Processes
Understanding of the Software development cycle and SQL would be an advantage

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

Private Medical Insurance, including Dental and Vision
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-uk/about-us/jobs/

Your Security Matters:
Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

#LI-Hybrid

#LI-Europe

Apply Now

Refine Your Search

customer chat support jobs in northern ireland

Customer Support Technician

Customer Support Technician

Customer Service Representative

Customer Service Agent - Electricity

Service Desk Agent

Customer Support Advisor

Customer Service Assistant

Customer Service Agent - Gas

Customer Service Advisor

Team Support - Newry Extra

Tesco Colleague - Coleraine Superstore

Tesco Colleague Nights - Newry Extra

Team Member (Stock)

Service Colleague (Express)

Cafe Front of House Team Member

Team Member (Delivery)

Dutch speaking Support Specialist

Tesco Colleague - Yorkgate Centre Superstore

Team Member

Payroll Administrator

I want to receive the latest job alerts for customer chat support in northern ireland

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