help desk Work, Jobs in northern ireland (with Salaries)

Service Desk Agent
Fujitsu —Belfast
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Community Host - 20 hours per week
Urbanbubble —Belfast
- Part-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Referral programme
Quick apply
13d
Cash Desk Volunteer
British Heart Foundation —Belfast
- Employee discount
Service Desk Analyst
Netrio —Belfast
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Engineering
- Windows
- Work from home
- Life insurance
Quick apply
5d
IT Technician
Celtic Core Systems —Belfast
- £24,420.00 - £45,706.43 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Flexitime
Quick apply
Compliance Monitoring Associate (Entry Level Role)
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
End User Support Site Lead
TP ICAP —Belfast
- Weekend availability
- Customer service
- IT
- Financial services
Community Host
Urbanbubble —Belfast
- £26,950 - £29,837 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Referral programme
Quick apply
13d
Housekeeper
Roe Valley Resort —Derry
- From £12.71 an hour
- Full-time
- Hospitality
- Hotel
- Restaurant
Storyteller
National Trust —Bushmills
- £25,837.50 - £25,838.00 a year
- Free parking
- Employee assistance programme
9d
Senior IT Service Desk Analyst
Fieldfisher —Belfast
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Work from home
Hotel Nightshift Team Member
AC Marriott Belfast —Belfast
- £12.96 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Service Desk L1/L2 Team Leader
Version 1 —Belfast
- 12 hour shift
- Hybrid work
- Azure
- Computer Science
- Maintenance
- Work from home
- Life insurance
Quick apply
Mechanical Engineer
Resonate Testing Limited —Newry
- £30,000 - £34,000 a year
- Full-time
- Engineering
- Laboratory experience
- Analysis skills
- Free parking
Quick apply
Service Desk L1/L2 Analyst
Version 1 —Belfast
- 12 hour shift
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Work from home
- Life insurance
Quick apply
Securities & Derivatives Intermediate Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Business Development Manager
Powerforce —Belfast
- £28,000 - £30,500 a year
- Full-time
- Sales
- Business development
- Health & wellbeing programme
- Employee discount
IT Apprentice Engineer
CDE Group —Cookstown
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Free parking
- Annual leave
Quick apply
Spread Products - Applications Support Senior Analyst - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Scripting
- Annual leave
- Employee assistance programme

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help desk jobs near northern ireland

Service Desk Agent

Fujitsu -
Belfast

Apply Now

Job details

Full-time

Qualifications

Customer service
GCSE
Technical support
Microsoft Office
Analysis skills
IT
Problem management
Account management
Communication skills
Active Directory
Help desk

Full job description

Location: Belfast

Job Summary

We are looking for IT Service Desk Agent to join our team responsible for providing first-line technical support to our customers via phone call, email and web chat.

This role involves troubleshooting hardware and software issues, resolving IT service requests, and ensuring timely resolution of incidents keeping to agreed SLA's and KPI's, while delivering excellent customer service.

Key Responsibilities

Provide first-level technical support via phone, email, chat, or ticketing systems.
Log, categorize, and prioritize incidents and service requests on a IT Service Management system.
Diagnose and troubleshoot IT related issues.
Resolve common IT issues related to Windows, Office 365 and user accounts.
Escalate issues to second or third-line support teams.
Manage user account administration including password resets and access permissions.
Assist in maintenance of documentation for incidents, solutions, and procedures.
Follow service desk processes and ensure SLA compliance.

Required Skills

Good knowledge of Windows, Microsoft Office, and general IT.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to work under pressure and manage multiple support tickets.

Preferred Skills (Not Essential)

Previous experience in an IT Service Desk, Help Desk, or Technical Support role.

Qualifications

Educated to GCSE level minimum (or equivalent).

Key Competencies

Customer-focused approach
Problem-solving mindset
Attention to detail
Time management and prioritization
Team collaboration

Working Conditions

Our Service Desk operates between 8am to 6pm, Monday to Friday.

Security Clearance

This role requires candidates to be eligible and willing to undergo a high level of security clearance

Recruitment process

The recruitment process consists of one face to face interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

#LifeAtFujitsu

Apply Now

Refine Your Search

help desk jobs in northern ireland

Service Desk Agent

Community Host - 20 hours per week

Cash Desk Volunteer

Service Desk Analyst

IT Technician

Compliance Monitoring Associate (Entry Level Role)

Business Service Desk Agent, Deloitte Digital, T&T Solutions

End User Support Site Lead

Community Host

Housekeeper

Storyteller

Senior IT Service Desk Analyst

Hotel Nightshift Team Member

Service Desk L1/L2 Team Leader

Mechanical Engineer

Service Desk L1/L2 Analyst

Securities & Derivatives Intermediate Analyst

Business Development Manager

IT Apprentice Engineer

Spread Products - Applications Support Senior Analyst - Assistant Vice President

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