Apply before
13/07/2026, 23:55
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Reference number
1081
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Salary
£36,057
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London weighting allowance (Per Annum)
£4,218
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South East weighting allowance (Per Annum)
£3,375
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Role grade
G5
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Contract type
Permanent
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Command
Human Resources (HR)
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Business Area
Across Business Areas
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Type of role
Human Resources
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Working pattern
Full time, Part time, Flexible Working, Homeworking
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Number of roles available
2
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HR Officer
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Location(s)
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Belfast, Birmingham, Bridgend, Bristol, Crawley, Exeter, Gartcosh, Leicester, London, Normanton (Calder), Nottingham, Slough, Solent, Stevenage, Sunderland, Warrington
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About the Role
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Information about the Command
NCA Human Resources aims to create a proud workforce that feels empowered and enabled to lead today, at the same time as building capability for tomorrow. To be effective in our work we are investing in our people and recognising operational success is achieved through the hard work, expertise and commitment of our people.
To adapt to the serious and organised crime threat, NCA HR is undertaking an ambitious programme to transform the function and changing how we work. Our vision is to deliver a new HR operating model and transform the way we recruit and develop people. This includes a new model for learning, a stronger approach to workforce planning and compelling people deal.
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Information about the Business Area
This campaign is searching for candidates to fill roles in multiple business areas within the HR Command.
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Role Summary
We are seeking proactive and motivated Human Resources professionals to join our growing HR function. As an HR Officer, you will play a key role in delivering high-quality HR services, supporting managers and staff across a variety of people matters. You will work in a fast-paced environment, contributing to operational delivery as well as continuous improvement across HR processes.
Successful candidates may be deployed across a range of HR teams depending on business need, including employee relations, recruitment, HR operations, workforce planning or specialist HR functions.
Recruitment and Strategic Workforce Planning: Manages end-to-end recruitment processes, including pre-employment checks, while delivering strategic workforce planning insights and leading talent attraction and outreach activity.
Specialist Services: Provides expert support across complex casework, employee relations, health and safety, and policy, advising on sensitive issues such as grievances, disciplinary matters, long-term absence, and employment tribunals.
Learning and Development: Leads the design and delivery of learning and development initiatives to build capability and meet organisational workforce needs.
Clinical Services and Wellbeing: Manages relationships with health service providers, coordinating occupational health referrals, psychological support, and workplace adjustments to promote employee wellbeing.
Policy, Pay and Reward: Develops and manages pay and reward frameworks, including pay negotiations, allowances, and employee recognition schemes to ensure a competitive and effective offering, while leading on policy development and review to ensure compliance with current employment legislation and organisational standards.
HR Business Liaison Unit (HR BLU): Provides a centralised HR advisory and service centre function, offering guidance and processing across a wide range of HR topics to ensure employees and managers receive timely, accurate support. The team plays a key role in promoting understanding of HR policies and procedures, ensuring compliance, consistency, and fair application across the organisation.
Operational Standards Coach and Assessor (OSCAU): responsible for driving up standards across the NCA by delivering a professional and independent quality assurance process for Investigations and Intelligence.
Partnering and Leadership: Partnering with leaders to design and embed talent strategies that attract, develop, and retain officers, while enabling meaningful development through structured programmes, learning support, and effective performance conversations.
Please note: Some roles may require a psychological assessment before commencing within the role.
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Role Description
This is a diverse role where no two days are the same. Responsibilities may span a broad spectrum of HR functions, ranging from policy development, governance and best practice, to diary management, data entry, and statistical reporting. You will be expected to work with accuracy and professionalism, ensuring the handling of secure information while maintaining strict confidentiality and sensitivity in line with NCA policies.
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Duties and Responsibilities
As an HR Officer, you may:
Provide HR advice and guidance to managers and staff, supporting the effective application of HR policies and procedures
Manage a range of HR queries or casework, ensuring timely and consistent resolution
Support the delivery of core HR processes such as recruitment, employee relations, workforce, or people initiatives
Maintain accurate HR records and ensure compliance with policies and employment legislation
Build and maintain effective working relationships with stakeholders across the organisation
Contribute to process improvements and support wider HR projects and initiatives
Collate and analyse HR data (where required), supporting reporting and decision-making
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Person Specification
Area Description
Customer Service Demonstrates a strong understanding of customer needs, delivering a high-quality HR service that meets requirements and exceeds expectations where possible.
Communication Communicates clearly and confidently, both verbally and in writing, adapting style to suit different audiences and ensuring information is accurate and easy to understand.
Working Together Collaborates effectively with colleagues and stakeholders to achieve shared outcomes, contributing positively to team objectives and the wider organisational goals.
Time Management Manages workload efficiently in a fast-paced environment, prioritising competing demands, identifying risks, and ensuring tasks are completed to agreed standards and deadlines.
Relationship Management Builds and maintains strong working relationships with internal and external stakeholders to support business needs and deliver effective HR outcomes.
Data Management Handles sensitive and confidential personal data with care, ensuring accuracy, security, and compliance with organisational policies and GDPR requirements.
HR Knowledge Demonstrates a sound understanding of HR functions, policies, processes, and employment legislation, applying this knowledge to support decision-making and service delivery.
HR Administration Carries out HR administrative tasks accurately and efficiently, maintaining high standards of data integrity and ensuring compliance with GDPR and organisational procedures.
Working in a Fast-Paced Environment Shows resilience and professionalism in managing multiple tasks and priorities, working independently while seeking support when needed to maintain consistent service delivery.
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Essential Criteria
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You must meet the essential criteria and evidence this within your application to be considered for the role.
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Entry Requirements
You must be able to demonstrate:
Experience of working in an HR role, with a sound understanding of core HR processes (e.g., employee relations, recruitment, HR operations, workforce, or people processes)
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Any applications from candidates not meeting this eligibility criteria will not progress.
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Desirable Criteria
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Desirable criteria are only used for assessment in the event of a tie break.
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CIPD qualification (Level 3), or working towards
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Salary
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Allowances are reviewed annually and may be increased, decreased or removed.
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All salary offers will be made in line with Remuneration Policy.
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Roles based in London will receive an additional London Weighting (Per Annum) of £4,218
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Roles based in the South-East will receive an additional South-East Allowance (Per Annum) of £3,375
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Benefits
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All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £10,445. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
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Selection Process Details
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This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience, Technical Skills
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Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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How we will assess you
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Your application will be assessed against the following:
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Experience - This will be assessed:
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CV
Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.
Details of what is expected within your CV are as follows: Candidates are required to demonstrate how they meet the entry criteria: You must be able to demonstrate:
Experience of working in an HR role, with a sound understanding of core HR processes (e.g., employee relations, recruitment, HR operations, workforce, or people processes)
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Experience Criteria - will be assessed by 250 word examples on:
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Experience of working in a fast-paced environment, managing competing priorities, and delivering to tight deadlines
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Strong organisational skills and attention to detail, ensuring accuracy in HR processes and documentation
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Ability to handle sensitive and confidential information with professionalism and discretion
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A panel will assess how well your application demonstrates the requirements outlined above.
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Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Experience of working in a fast-paced environment, managing competing priorities, and delivering to tight deadlines .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
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You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
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For guidance on the application process, visit:
NCA Applying and Onboarding
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Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
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Success Profiles at Assessment
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Behaviours
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Delivering at Pace
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Working Together
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Managing a Quality Service
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Technical
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Experience of working in an HR role, with a sound understanding of core HR processes (e.g., employee relations, recruitment, HR operations, workforce, or people processes)
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Assessment Outcome
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Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
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In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Lead criteria (behaviours/technical/experience)
If still tied, desirable criteria will be assessed (if advertised)
If still tied, application sift scores will be used
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Feedback is provided only to those who attend an assessment.
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You will be subject to vetting and pre-employment checks before appointment.
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Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
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We encourage all candidates to visit the NCA Careers Page for more information.
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Eligibility, Pre-Employment Check and Vetting
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Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.
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If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.
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Nationality Requirements
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This role is broadly open to the following groups:
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- UK nationals or dual nationals, where one component is British
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- Nationals of the Republic of Ireland
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- Nationals of Commonwealth countries who have the right to work in the UK
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- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
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- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)
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- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
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- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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Further information on nationality requirements
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You will be required to participate in digital right to work and address checks as part of the recruitment process.
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Security and Vetting
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People working with government assets must complete baseline personnel security standard checks.
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Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.
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For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.
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Vetting requirements - SC Enhanced
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Prior to commencing the role, you will need to successfully complete SC Enhanced clearance.
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The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
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Failure to meet the residency requirements will result in your security clearance application being rejected.
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For further information on National Security Vetting checks please visit the following page Demystifying Vetting
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Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
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Occupational Health
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Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
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Things you need to know
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Multi Location
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Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
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Near Miss
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If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
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Hybrid Working
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The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.
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Reasonable Adjustments
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We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at
[email protected] before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
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Inclusion
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The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
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This vacancy is part of the Great Place to Work for Veterans initiative.
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Working for the Civil Service
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The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email:
[email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
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Working for the NCA
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The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
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If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
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If you have any specific queries about the role that are not covered by the advert, please contact:
Name : Central Recruitment Team
Email : [email protected]
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