Operations agent Work, Jobs in Northern Ireland (with Salaries)

Customer Operations Agent
GBLRN - POF - European Ferries (Irish Sea) Limited —Larne
- Communication skills
Quick apply
Office Assistant
Browns removals and storage —Newtownabbey
- £11,284.00 - £23,436.80 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Customer Service Agent - PART TIME - Belfast City Airport
Swissport International AG —Belfast
- £12.91 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
2d
Customer Service Agent - PART TIME - Belfast International Airport
Swissport International AG —Belfast
- £13.57 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
2d
Cargo Warehouse Agent (4pm-8pm) Mon-Friday
Swissport International AG —Belfast
- £13.55 an hour
- Weekend availability
- English
- Travel
Cargo Warehouse Agent (Night Shift Only)
Swissport International AG —Belfast
- £13.55 an hour
- Weekend availability
- English
- Travel
Site Agent Northern Ireland
Glanua —Coleraine
- Full-time
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Accounts Assistant
Hilton Belfast —Belfast
- £16,635 a year
- Part-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- Communication skills
IBIS City Centre - Guest Service Agent
Andras Hotels —Belfast
- £10.40 - £13.20 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Annual leave
Quick apply
8d
Principal Product Engineer
Budibase —Belfast
- £90,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- AWS
- JavaScript
Quick apply
3d
Technical Applications Engineer
Camlin Group —Lisburn
- Weekend availability
- CRM software
- Salesforce
- Engineering
Quick apply
10d
AI Enablement Engineer
Foods Connected —Derry
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Health & wellbeing programme
Quick apply
3d
Machine Operator - Night Shift
Mallaghan Engineering —Dungannon
- 12 hour shift
- Programmable logic controllers
- In-person
- Mechanical knowledge
- Gym membership
Quick apply
10d
Content Marketing Associate
ScreenCloud —Belfast
- Hybrid work
- IT
- Annual leave
- Flexitime
Senior CRM Manager - Lifecycle & Retention
M-KOPA —Belfast
- Full-time
- Remote
Lead AI Engineer - Financial Inclusion
M-KOPA —Belfast
- Full-time
- Remote
- Scripting
- AI
- Leadership
AI Enablement Lead - Shared Controls Group (SCG)
Citi —Belfast
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Maths
- Employee assistance programme
- Employee discount
5d

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Customer Operations Agent

GBLRN - POF - European Ferries (Irish Sea) Limited -
Larne

Quick apply

Job details

Qualifications

Communication skills

Full job description

This role involves working in a busy tourist office, where you will be responsible for efficiently checking in customers and ensuring the smooth coordination of the loading process. You will communicate regularly with both customers and the ship, requiring strong teamwork and clear communication skills. The position also involves handling cash and performing accurate transactions, as well as using IT systems to support an organised and seamless check-in operation. Your direct report will be the Supervisor on duty.

Key responsibilities and duties:

Communicate effectively with customers, colleagues and the ship loading officer to ensure smooth operations.
Accurately handle cash and card payments via PDQ, demonstrating honesty and reliability
Maintain excellent timekeeping- ensuring check in stations are opened on time and shifts start on time
Work collaboratively as part of a team to support an organised system
Using the IT systems effectively to manage check ins, remaining adaptable at times if system experience issues
To board and disembark foot passengers using Company Vehicles subject to holding the relevant licence, and in accordance with Company and legislative requirements.
To handle initial complaints and queries from customers and provide comprehensive reports to Supervisors
To immediately report any breaches or suspected breaches of security
To ensure the safety of yourself and others in the carrying out of your duties.

The ideal candidate will:

Demonstrate flexibility with working hours and rota patterns
Have excellence attendance, be reliable and punctual
Show strong communication skills as the first point of contact customers will have
Be confident handling cash and PDQ Machines
Be adaptable and willing to learn

Desirable:

Strong interpersonal skills- with the ability to build rapport with a wide range of customers
Problem solving ability- staying calm in busy periods and making customers feel heard with queries and complaints
Positive, proactive attitude whilst delivering excellent customer service

If you have further questions then please reach out to the hiring manager Roy Ferguson, Senior Port Duty Manager for an informal discussion.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando

Quick apply

Refine Your Search

operations agent jobs in northern ireland

Customer Operations Agent

Office Assistant

Customer Service Agent - PART TIME - Belfast City Airport

Customer Service Agent - PART TIME - Belfast International Airport

Cargo Warehouse Agent (4pm-8pm) Mon-Friday

Cargo Warehouse Agent (Night Shift Only)

Site Agent Northern Ireland

Accounts Assistant

Business Service Desk Agent, Deloitte Digital, T&T Solutions

IBIS City Centre - Guest Service Agent

Principal Product Engineer

Technical Applications Engineer

AI Enablement Engineer

Machine Operator - Night Shift

Content Marketing Associate

Senior CRM Manager - Lifecycle & Retention

Lead AI Engineer - Financial Inclusion

AI Enablement Lead - Shared Controls Group (SCG)

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