Patient services lead Work, Jobs in Northern Ireland (with Salaries)

Our Future Health Programme – Service Delivery Lead - Northern Ireland
Xyla Services —Belfast
- Full-time
- Customer service
- BLS Certification
- Travel
Quick apply
Practice Manager
Ballyclare - Ballyclare Dental Practice —Ballyclare
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Clinical Lead
Ann's Home Care —Omagh
- £25 an hour
- Nursing home
- Team management
- Organisational skills
QP Study Lead
Almac Group —Craigavon
- Full-time
- Project management
- Bachelor's degree
- Leadership
2d
Patient Support Associate
TFP Fertility —Belfast
- Weekend availability
- Microsoft Office
- IT
- Communication skills
Veterinary Practice Manager/Head Veterinary Nurse
USPCA —Newry
- £35,000 - £43,000 a year
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Free parking
Quick apply
12d
Assistant Manager
Boots —Newtownards
- Weekend availability
- IT
- Leadership
- Employee assistance programme
- Employee discount
Medical Receptionist
Fitzwilliam Clinic Belfast —Belfast
- From £25,400 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
1d
Cluster Dental Practice Manager BT16
Smart Dental Care —Belfast
- £33,000 - £35,000 a year
- Full-time
- Social media management
- Leadership
- Communication skills
- Paid training
Quick apply
Support Worker - Day Opportunties
Aspace2 —Derry
- £12.72 an hour
- Full-time
- In-person
- Care plans
- Free parking
- Employee discount
Quick apply
5d
Senior Care Assistant - Our Ladys
Macklin Care Homes —Belfast
- £13.90 an hour
- Full-time
- Nursing home
- Supervising experience
- Care plans
- Free parking
- Annual leave
Quick apply
Practice Business Dental Manager Belfast
Smart Dental Care —Belfast
- £33,000 - £35,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
Quick apply
Audiologist/Hearing Aid Dispenser
Specsavers —Lisburn
- Up to £45,000 a year
- Weekend availability
Care Assistant - Ratheane
Macklin Care Homes —Coleraine
- £13.12 - £17.12 an hour
- Part-time
- Nursing home
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Care Assistant - Parkmanor Oaks
Macklin Care Homes —Belfast
- £13.12 - £17.12 an hour
- Full-time
- Nursing home
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Care Assistant - Female Only
Macklin Care Homes —Belfast
- £13.12 - £17.12 an hour
- Full-time
- Nursing home
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Registered Staff Nurse -
Macklin Care Homes —Magherafelt
- £23.26 an hour
- Weekend availability
- Nursing home
- English
- Care plans
- Free parking
- Annual leave
Quick apply
Mental Health Support Worker
Macklin Care Homes —Belfast
- £13.69 an hour
- Part-time
- Care plans
- Free parking
- Annual leave
Quick apply
Audiology Partner
Specsavers —Lisburn
- Up to £50,000 a year
- Full-time
- Leadership
Residential Care Assistant - Ratheane
Macklin Care Homes —Coleraine
- £13.12 - £17.12 an hour
- Full-time
- Nursing home
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d

I want to receive the latest job alerts for patient services lead in northern ireland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Our Future Health Programme – Service Delivery Lead - Northern Ireland

Xyla Services
Belfast

Quick apply

Job details

Full-time

Qualifications

Phlebotomy
Customer service
BLS Certification
Venipuncture
Performance management
HCPC
Leadership
Communication skills
NMC

Full job description

Service Delivery Lead (SDL) – Healthcare

Employer: Xyla – Our Future Health Programme

Multiple Locations Across Northern Ireland

Role Type: Mobile Clinics

Salary: Competitive

Hours: Full time, flexible working required

Travel: Regular travel between mobile clinic locations required

About Xyla & Our Future Health

Xyla are elective care delivery partners, providing healthcare services and operational support to the NHS across the UK. We also collaborate with organisations such as Our Future Health, a registered charity working in partnership with the NHS to deliver the UK's largest ever health research programme.

Our Future Health aims to help people live healthier lives for longer by enabling the discovery and testing of more effective approaches to preventing, detecting, and treating major conditions, including cancer, dementia, heart disease, arthritis, diabetes, and stroke.

Our mobile clinics operate across England, Wales, Scotland, and Northern Ireland, delivering accessible, participant‑centred services to adults aged 18+ from all backgrounds and communities.

The Role

We are recruiting experienced nurses or healthcare professionals to join the Our Future Health programme as Service Delivery Leads (SDLs).

This is a critical on‑site clinical and operational leadership role within each mobile clinic, mirroring the service delivery models used across Xyla Elective Care's NHS contracts. The SDL acts as the first point of escalation for all on‑site operational and clinical queries, ensuring safe, efficient, and high‑quality service delivery.

You will provide strong clinical leadership, ensure effective participant flow, and support the delivery of continuous quality improvements informed by service feedback, audits, and incident investigations. The role also plays a key part in implementing clinical modernisations and pathway improvements to enhance the participant experience.

Key Responsibilities

Clinical & Operational Leadership
Provide visible, confident clinical leadership within mobile clinic settings.
Act as the first point of escalation for all on‑site clinical, operational, and staffing issues.
Lead and coordinate daily clinic operations, ensuring safe and efficient participant flow.
Provide additional capacity and oversight during busy periods, staff breaks, or staffing gaps.
Act as the lead responder in emergency situations, including vasovagal episodes.

Clinical Oversight & Direct Support

Support HCAs and Phlebotomists with participant measurements, including height, weight, blood pressure, and blood collection.
Competently take over venepuncture where two unsuccessful attempts have been made, ensuring participant reassurance, consent, and comfort.
Ensure all clinical activity is delivered in line with SOPs, clinical protocols, and governance frameworks.

Team Leadership & Workforce Management

Lead and coordinate mobile clinic staffing rotas, escalating any gaps or challenges to the Service Manager.
Support, motivate, and develop multidisciplinary teams through visible, supportive leadership.
Offer real‑time guidance, advice, and operational support to frontline staff.
Communicate effectively with staff at all levels, participants, and site visitors.

Quality, Safety & Governance

Maintain strong oversight of quality standards, KPIs, infection prevention and control, and risk management.
Ensure incidents, near misses, complaints, and accidents are reported via InPhase.
Contribute to investigations, audits, service reviews, and learning processes.
Support the implementation of learning outcomes and continuous quality improvements.

Service Development & Improvement

Provide structured service feedback to the Service Manager and Contract Director.
Identify and advise on challenges relating to participant flow, staffing, skill mix, and pathways.
Conduct site assessments and advise on safety, clinical effectiveness, policies, procedures, and participant experience.

Education, Training & Professional Practice

Support governance, quality improvement, and staff training activities in collaboration with the Service Manager.
Lead by example with strong attention to detail and professional standards.
Maintain ongoing CPD and ensure practice remains evidence‑based and compliant.

Participant Experience

Uphold exceptional customer service standards at all times.
Create a welcoming, professional, and supportive environment for every participant.
Communicate clearly, manage expectations, resolve concerns promptly, and ensure participants feel respected, informed, and cared for throughout their visit.

Essential Experience & Qualifications

NMC or HCPC registration.
Evidence of substantial CPD in clinically relevant subjects.
Experience working in an outpatient or similar clinical environment.
Leadership or Team Lead experience within the NHS or a comparable healthcare setting.
Minimum 12 months' phlebotomy experience with demonstrated subject matter expertise in venepuncture.
Basic Life Support training (ILS/ALS desirable).
Proven ability to manage, motivate, support, and develop teams.
Strong understanding of governance, quality standards, KPIs, risk assessment, incident reporting, and IPC.
Excellent communication and leadership skills.
Highly motivated and comfortable working in a fast‑paced, mobile service environment.

Desirable Experience

Flexibility and willingness to travel between mobile clinic locations.
First Aid training.
Track record of effective performance management.
Strong influencing and stakeholder engagement skills.

Why Join Xyla & Our Future Health?

Be part of a nationally significant health research programme.
Play a key role in shaping high‑quality, participant‑centred services.
Work in a varied, autonomous, and impactful leadership role.
Opportunity to influence service design, quality improvement, and patient experience at scale.

Interested?
Apply now or get in touch to discuss location alignment and coverage areas.

[email protected]

0207 8414 737, option 1

Quick apply

Refine Your Search

patient services lead jobs in northern ireland

Our Future Health Programme – Service Delivery Lead - Northern Ireland

Practice Manager

Clinical Lead

QP Study Lead

Patient Support Associate

Veterinary Practice Manager/Head Veterinary Nurse

Assistant Manager

Medical Receptionist

Cluster Dental Practice Manager BT16

Support Worker - Day Opportunties

Senior Care Assistant - Our Ladys

Practice Business Dental Manager Belfast

Audiologist/Hearing Aid Dispenser

Care Assistant - Ratheane

Care Assistant - Parkmanor Oaks

Care Assistant - Female Only

Registered Staff Nurse -

Mental Health Support Worker

Audiology Partner

Residential Care Assistant - Ratheane

I want to receive the latest job alerts for patient services lead in northern ireland

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected