Scheduling manager Work, Jobs in Northern Ireland (with Salaries)

Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
11h
Manager, Oracle Testing/Release Manager, Oracle Delivery Services, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Azure
- Oracle
- DevOps
Test Centre Manager
Reed In Partnership —Derry
- £16.28 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Management
- Annual leave
- Flexible schedule
13d
Lead Customer Experience Manager
Sainsbury's —Coleraine
- From £36,250 a year
- Management
- Leadership
- Employee discount
14d
Lead Account Manager
Cooneen Group —Dungannon
- Full-time
- Remote
- Microsoft Excel
- Management
- Military
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager, Oracle Programme Delivery Manager, Oracle Delivery Services, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Oracle
- Management
- ERP systems
Scheduling Buyer
CDE Group —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Business
- Free parking
- Annual leave
Quick apply
12d
Transport Manager
RiverRidge —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
11d
Manufacturing Operations Manager (m/f/*)
3M —Bangor
- Full-time
- Engineering
- ERP systems
- Master's degree
7d
Customer and Trading Manager - Nightshift
Sainsbury's —Coleraine
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Customer Experience Manager
Sainsbury's —Belfast
- From £32,700 a year
- Management
- Leadership
- Employee discount
10d
Practice Manager
IVC —Derry
- Up to £35,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee discount
5d
Customer and Trading Manager - Online
Sainsbury's —Omagh
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
8d
Programme Manager
Thompson Aero Seating —Banbridge
- Full-time
- Management
- Engineering
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
Logistics Operations Manager
LS Motion Global Logistics Ltd —Lisburn
- £2,800 - £3,417 a month
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
11d
Floor Manager
The Scullery —Derry
- £31,000 - £35,000 an hour
- Full-time
- Hospitality
- Culinary experience
- Hotel
- Employee discount
Quick apply
2d
Project Controls Manager
Mott MacDonald —Belfast
- Full-time
- Hybrid work
- Management
- Analysis skills
- Mentoring
- Employee discount
Project Manager (Water Projects)
WSP —Belfast
- Part-time
- Hybrid work
- Project management
- Contracts
- Flexitime
- Work from home
Operations Administrator
Cyclone Aircon and Ventilation —Armagh
- £35,000.00 - £43,501.85 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
- Work from home
Quick apply
Principal Project Manager
ASSYSTEM —Newcastle
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Contact Centre Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,300 a month
11 hours ago

Qualifications

Management
Customer service
Microsoft Office
Leadership
Communication skills
A Level

Full job description

Job Summary

We are looking for an experienced and customer-focused Contact Centre Manager to join our growing team in Armagh. This is an exciting opportunity for someone who enjoys leading high-performing teams, improving customer service operations, and driving operational excellence. As a Contact Centre Manager, you will oversee the day-to-day management of the contact centre, support team development, and ensure exceptional customer experiences through effective leadership and continuous improvement. We offer a supportive working environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Manage the daily operations of the contact centre to ensure service objectives are achieved.
Lead, coach, and support team leaders and customer service advisors.
Monitor operational performance, productivity, and customer satisfaction metrics.
Develop and implement strategies to improve service quality and operational efficiency.
Handle escalated customer enquiries and support resolution of complex issues.
Monitor workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and management updates.
Collaborate with internal departments to improve customer service processes.
Support recruitment, onboarding, training, and ongoing development of team members.
Ensure compliance with company policies, procedures, and service standards.
Promote a positive, collaborative, and high-performing workplace culture.

Requirements

Previous experience in customer service, contact centre operations, team leadership, operations management, business support, retail, hospitality, or a related role is beneficial but not essential.
Leadership or management experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused mindset with the ability to motivate and develop teams.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Positive attitude and commitment to continuous improvement.
GCSEs, A-Levels, college qualifications, or equivalent are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive onboarding and ongoing leadership development.
Supportive and collaborative working environment.
Opportunities for internal promotion and long-term career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and exceptional customer service.

Pay: £3,800.00-£5,300.00 per month

Work Location: In person

Quick apply

Refine Your Search

scheduling manager jobs in northern ireland

Contact Centre Manager

Manager, Oracle Testing/Release Manager, Oracle Delivery Services, Technology & Transformation

Test Centre Manager

Lead Customer Experience Manager

Lead Account Manager

Senior Manager, Oracle Programme Delivery Manager, Oracle Delivery Services, Technology & Transformation

Scheduling Buyer

Transport Manager

Manufacturing Operations Manager (m/f/*)

Customer and Trading Manager - Nightshift

Customer Experience Manager

Practice Manager

Customer and Trading Manager - Online

Programme Manager

Logistics Operations Manager

Floor Manager

Project Controls Manager

Project Manager (Water Projects)

Operations Administrator

Principal Project Manager

I want to receive the latest job alerts for scheduling manager in northern ireland

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