Credit Controller
We are seeking an experienced Credit Control professional to manage debt recovery and customer payment processes within a fast-paced energy supply business. The successful candidate will be highly organised, customer-focused, and capable of managing a high-volume workload while maintaining strong stakeholder relationships.
Key Responsibilities
- Manage the collection of outstanding debt across customer accounts in accordance with agreed payment terms.
- Administer Direct Debit collections, including the management of failed payments and customer follow-up.
- Allocate and reconcile customer payments across all ledgers, including bank transfers, card payments, Direct Debits, and cheque lodgements.
- Carry out all aspects of the credit control process, including customer contact by telephone and email to recover overdue balances.
- Negotiate and manage payment arrangements for customers experiencing financial hardship or payment difficulties.
- Progress debt recovery cases through to resolution, including legal escalation, preparation of documentation, access warrant applications, and liaison with network operators and external agencies where required.
- Apply late payment charges in line with company policy and contractual terms.
- Work collaboratively with Billing, Sales, and Account Management teams to resolve account queries, ensure billing accuracy, and support debt recovery activities.
- Prepare and present regular reports on debtor ageing, collections performance, payment plans, and key credit control metrics.
- Conduct credit assessments for new business customers and monitor ongoing credit risk exposure.
- Manage accounts impacted by insolvency, liquidation, receivership, or bankruptcy, liaising with relevant third parties and insolvency practitioners.
- Assess and report bad debt provisions and recovery performance to senior management and the Finance Director.
Skills & Experience
- Proven experience in credit control, debt recovery, or accounts receivable, ideally within the energy, utilities, or other regulated sectors.
- Strong understanding of billing, collections, payment processing, and customer account management.
- Experience supporting customers in financial difficulty and negotiating sustainable repayment solutions.
- Excellent communication, negotiation, and relationship management skills.
- Strong analytical and reporting capabilities, with experience using financial and billing systems.
- Ability to work independently while building effective working relationships across multiple departments.
Work Location: In person
