Technical support specialist Work, Jobs in Northern Ireland (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
5d
German speaking Support Specialist
Lightspeed Commerce, Inc. —Belfast
- Weekend availability
- Hybrid work
- Hospitality
- English
- Computer networking
- Annual leave
Quick apply
IT Technical Support Specialist
Omexom UK —Belfast
- Continuous improvement
- Mentoring
- Computer networking
Network Support Engineer
Tasco Logistics and Technical Services —Derry
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
Quick apply
Endpoint Management Specialist
Capita —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Actuarial Analyst
3173 —Belfast
- Full-time
- Remote
- Microsoft Word
- Bachelor's degree
- Travel
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
GMP Equalisation Specialist
XPS Pensions Group —Belfast
- Full-time
- Employee discount
- Referral programme
Senior DevOps Engineer
Xelure Technologies —Belfast
- Weekend availability
- Remote
- DevOps
- English
- Travel
Quick apply
4d
Senior Manager, Strategic Performance and Optimisation, Global
Deloitte —Belfast
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Account & Applications Manager - Industrial Wastewater Treatment
Tidal Vision —Belfast
- £75,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Bachelor's degree
- Annual leave
Quick apply
5d
IT Support Technician - Derry/Londonderry
FinTrU —Derry
- Full-time
- Organisational skills
- Communication skills
8h
Senior Consultant, PMO, Solutions Human Capital
Deloitte —Belfast
- Hybrid work
- Management
- Analysis skills
- Mentoring
Software Engineering Specialist (Data & AI)
BT —Belfast
- £60,386 - £71,042 a year
- Machine learning
- Software development
- AI
6d
IT Support Technician - Belfast
FinTrU —Belfast
- Full-time
- Organisational skills
- Communication skills
12d
AI Implementation Specialist
ProfileTree —Belfast
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Annual leave
Quick apply
Senior Legionella Risk Assessor
Safety Advice Centre Ltd —Bangor
- £34,000 - £40,000 a year
- Full-time
- Business development
- Bachelor's degree
- Mentoring
- Annual leave
Quick apply
Finance Specialist Dynamics 365 Business Central Functional Consultant
Codec —Belfast
- Full-time
- Writing skills
- Analysis skills
- Mentoring
Quick apply
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Mentoring
Global Financial Crimes Investigator
Bank of America —Belfast
- Full-time
- Bachelor's degree
- No degree
- Financial services

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Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
5 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in northern ireland

Technical Support Engineer

German speaking Support Specialist

IT Technical Support Specialist

Network Support Engineer

Endpoint Management Specialist

Actuarial Analyst

Support Analyst

GMP Equalisation Specialist

Senior DevOps Engineer

Senior Manager, Strategic Performance and Optimisation, Global

Account & Applications Manager - Industrial Wastewater Treatment

IT Support Technician - Derry/Londonderry

Senior Consultant, PMO, Solutions Human Capital

Software Engineering Specialist (Data & AI)

IT Support Technician - Belfast

AI Implementation Specialist

Senior Legionella Risk Assessor

Finance Specialist Dynamics 365 Business Central Functional Consultant

Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital

Global Financial Crimes Investigator

I want to receive the latest job alerts for technical support specialist in northern ireland

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