1st / 2nd line it Work, Jobs in Northfield, Wmd (with Salaries)

IT Support Engineer
Vogehs Innovation Group Ltd —Birmingham
- £28,000 - £42,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
3d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Multi Trade Operative
GreenSquareAccord —Walsall
- £32,500 - £34,500 a year
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior IT Support Engineer
METCloud —Birmingham
- £40,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Life insurance
Quick apply

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IT Support Engineer

Vogehs Innovation Group Ltd
Birmingham

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Job details

Permanent | Full-time
£28,000 - £42,000 a year
3 days ago

Benefits

Health & wellbeing programme
Flexitime
Paid volunteer time

Qualifications

TCP
English
Windows
DHCP
IT support
DNS
TCP/IP
Active Directory
VPN

Full job description

About the Role:

Birmingham is a city built on innovation and industry, and at Vogehs Innovation Group Ltd, we bring that same driven spirit to modern technology solutions. We deliver reliable, high-performing IT systems that empower businesses to run smoothly and scale effectively. We believe that IT support should be proactive, seamless, and user-focused. We are looking for an IT Support Engineer who can take ownership of our technical environment. You aren't just closing tickets; you are defining our support standards and system reliability. You will serve as the technical backbone of our operations, bridging the gap between complex infrastructure requirements and everyday end-user needs. You are the advocate for seamless technology in a fast-paced corporate environment.

Why Work With Us?

The Environment: Our office is located in the heart of Birmingham. We value a workplace that fosters productivity—think modern workstations, reliable tools, and a great team atmosphere.
Tech-First Culture: We don't need you to convince us that IT infrastructure matters. We know it does. You will have a voice in shaping our technical stack and IT workflows from Day 1.
Modern Stack: We work with up-to-date hardware, Active Directory, and Microsoft 365 cloud systems, keeping our infrastructure modern and secure.
Growth: You will have access to training resources and certification opportunities to keep your technical skills sharp and advance your career.

Key Responsibilities:

Technical Support Ownership: Provide 1st and 2nd line support across hardware, software, and network systems. Maintain consistency and reliability across all user endpoints.
End-to-End Troubleshooting: Lead the technical resolution process from initial incident logging and diagnosis to root-cause resolution and user handoff.
System Administration: Manage user accounts, permissions, and security policies using Active Directory and Microsoft 365.
Infrastructure Maintenance: Monitor network connectivity, system health, and backup integrity to prevent downtime before it happens.
Documentation & Communication: Document technical processes and support tickets clearly. Explain technical issues clearly to non-technical team members and management.

What We Are Looking For:

Experience: 2+ years in an IT Support, Technical Helpdesk, or Systems Support role.
Technical Skills: Strong hands-on knowledge of Windows OS, Microsoft 365, Active Directory, and core networking (TCP/IP, DNS, DHCP, VPNs).
Tooling: Proficient with ticketing systems, remote support tools, and hardware configuration techniques.
Language Skills: Professional fluency in English (verbal and written) is required for clear user communication and technical documentation.
Mindset: You are pragmatic and service-oriented. You know how to prioritize urgent issues while ensuring long-term technical stability.

Pay: £28,000.00-£42,000.00 per year

Benefits:

Flexitime
Health & wellbeing programme
Paid volunteer time

Work Location: Hybrid remote in Birmingham B18 6JL

Quick apply

Refine Your Search

1st / 2nd line it jobs in northfield, wmd

IT Support Engineer

1st / 2nd Line IT Support Analyst

Process Developer

Senior IT Infrastructure Engineer

SHS Family Support Practitioner (School Based)

Multi Trade Operative

Senior IT Support Engineer

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