Job Title Business Analyst
Location Walsall, West Midlands
Package Competitive
If you’re excited by the idea of blending commercial insight, customer understanding, and product innovation, this role puts you right at the centre of Echo’s growth engine. You won’t just gather requirements, you’ll help design solutions, improve customer journeys, and turn insight into action across Sales, Marketing, Product, and Operations. This is a chance to make a visible impact in a fast‑moving, customer‑focused tech environment.
The Role:
Echo’s Software Services Division has been delivering market‑leading utility billing solutions to water companies in the UK and internationally for over 25 years. As we continue to expand our Aptumo platform and strengthen our market position, we’re looking for a commercially minded Business Analyst to help shape the next phase of our growth.
This role goes beyond traditional BA work. You’ll partner with teams across the business to design customer‑centric solutions, streamline processes, and support the achievement of our revenue and growth targets. You’ll combine analytical thinking, design thinking, and commercial awareness to help us win new business and deliver exceptional value to clients.
Client & Prospect Delivery
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Produce high‑quality requirements artefacts including user stories, BRDs, functional specifications, and test cases.
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Work with prospects and existing clients to capture, interpret, prioritise, and refine business requirements.
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Build a deep understanding of Echo’s products to confidently demonstrate features and support successful adoption.
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Develop strong knowledge of the water billing market, customer needs, and regulatory drivers.
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Collaborate closely with Product teams to influence the roadmap using market insights and client feedback.
What You’ll Need:
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Experience as a Business Analyst, ideally within software, utilities, or a regulated environment.
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Strong commercial awareness and the ability to connect customer needs with business outcomes.
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Confidence working with clients, prospects, and cross‑functional teams.
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Ability to produce clear, structured requirements documentation and user stories.
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Strong analytical skills with the ability to translate complexity into simple, actionable insights.
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Excellent communication skills, with the ability to present solutions and influence stakeholders.
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A proactive, curious mindset with a passion for improving processes and customer journeys.
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Familiarity with product‑led environments or SaaS solutions is a bonus.
What You’ll Get in Return:
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A competitive salary
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Pension scheme with employer contributions
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25 days holiday + bank holidays
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A supportive and collaborative work environment where your ideas and contributions are highly valued
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Mentorship and guidance from experienced professionals
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24/7 GP service.
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Access to my premier benefits – store discounts.
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Employee Well-being programme
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Onsite Gym
Who we are:
Part of the South Staffordshire group, Echo Managed Services is a leading provider of billing software and outsourced customer service solutions. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
