Overview
Full-Time Phlebotomist & Clinic Operations Coordinator
Location: Dr Ashok's Ayurveda Clinic, Birmingham
Job Type: Full-Time, Permanent
Working Hours: Monday to Saturday (6 Days per Week)
Salary: £13-£14 per hour
About Us
Dr Ashok's Ayurveda Clinic is one of the UK's leading Ayurvedic healthcare clinics, providing holistic healthcare solutions for a wide range of chronic health conditions. We are looking for a confident, experienced, and highly motivated individual who can independently manage daily clinic operations while delivering outstanding patient care and customer service.
This is an excellent opportunity for an experienced Phlebotomist or Nurse who enjoys working independently, taking ownership of responsibilities, and being an integral part of a growing healthcare practice.
Job Role
The successful candidate will be responsible for the smooth day-to-day running of the clinic, including phlebotomy services, reception management, patient bookings, stock control, administrative duties, and client communications.
You must be comfortable working independently and managing the clinic efficiently while maintaining exceptional patient care standards.
Key Responsibilities
Clinical Duties
- Perform venepuncture and capillary blood collection from adults and adolescents aged 16+ years with accuracy and care
- Ensure patients are treated with care, dignity, professionalism, and compassion at all times.
- Provide clear instructions and reassurance to patients, addressing any concerns or questions they may have.
- Accurately label, store, and manage biological samples according to laboratory requirements.
- Maintain phlebotomy equipment and ensure all clinical supplies are adequately stocked.
- Perform daily cleaning and maintenance duties in accordance with infection control standards.
- Safely dispose of clinical waste and sharps in accordance with regulatory requirements.
- Maintain accurate patient records and documentation.
- Prepare specimens for laboratory analysis, ensuring proper labelling and handling
- Maintain cleanliness and sterilisation of all equipment and work areas in accordance with health and safety regulations
- Provide clear instructions and reassurance to patients, addressing any concerns or questions they may have
- Record patient information accurately using IT systems, ensuring confidentiality at all times
- Assist in the organisation of appointments and manage patient flow efficiently
- Collaborate with healthcare professionals to ensure seamless patient service delivery
- Keep up-to-date with current procedures, safety protocols, and best practices in phlebotomy
- Reception & Administration Duties
- Manage all clinic bookings and appointment scheduling.
- Answer enquiry calls and provide excellent customer service.
- Process card payments and maintain accurate payment records.
- Communicate blood test and clinic-related information to clients professionally.
- Complete administrative tasks and data entry accurately.
- Support patient coordination and ensure smooth clinic workflow.
- Manage clinic reception and provide a welcoming experience for all patients.
Clinic Operations Duties
- Independently manage daily clinic operations.
- Monitor and maintain stock levels and place orders when required.
- Take ownership of clinic organisation and efficiency.
- Identify areas for service improvement and contribute to continuous quality enhancement.
- Work closely with management to ensure high operational standards.
- Undertake any additional duties reasonably required to support clinic operations.
Essential Skills & Qualifications
Clinical Requirements
- Minimum 12 months full-time UK phlebotomy experience following training/certification.
- Valid Phlebotomy Certificate.
- Up-to-date vaccinations including Hepatitis B.
- Enhanced DBS Check dated within the last 2 years.
Skills & Experience
- Excellent communication and interpersonal skills.
- Strong telephone manner and customer service skills.
- Good English literacy and written communication skills.
- Strong IT skills including appointment booking systems, payment processing, Microsoft Office, and data entry.
- Ability to work independently and confidently manage a clinic solo.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Ability to remain calm and professional under pressure.
- Strong hand-eye coordination, speed, and accuracy.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Comfortable working in a busy and fast-paced healthcare environment.
Language Requirements (Essential)
Applicants must be fluent in:
- English
- Hindi
- Punjabi or Urdu
What We Are Looking For
We are seeking an experienced, confident, self-motivated Phlebotomist or Nurse with a genuine passion for patient care and blood testing services.
The ideal candidate will be proactive, reliable, professional, and willing to take on additional reception, administration, and clinic management responsibilities.
If you enjoy working independently and taking ownership of your work, we would love to hear from you.
Benefits
- Competitive Salary
- Employee Discount
- Company Events
- Supportive Working Environment
Applicant Questions
Please answer the following questions when applying:
- Do you have at least 1 year of UK phlebotomy or healthcare work experience?
- Do you hold a valid Phlebotomy Certificate?
- Are you willing to undertake reception and clinic administration responsibilities?
- Are you available to work full-time, Monday to Saturday?
- Can you speak fluent English, Hindi, Punjabi, or Urdu?
- Are you able to work independently and manage clinic operations?
- Do you currently have the unrestricted right to work in the UK?
- Are you able to work long-term in the UK without requiring visa sponsorship?
- What is your current notice period?
- Why do you believe you would be a good fit for this role?
Important
Please do not apply if you are looking for part-time work.
This is a full-time position requiring commitment, reliability, and the ability to independently manage clinic operations.
Requirements
- Excellent communication skills, with the ability to explain procedures clearly and empathetically
- Proficiency in English, both spoken and written, to ensure effective interaction with patients and team members
- Proficiency in Hindi, Punjabi, Urdu is required
- IT skills for managing electronic health records and data entry tasks
- Previous experience in phlebotomy or a related healthcare role is essential
- Strong organisational skills with attention to detail in specimen handling and documentation
- Ability to work well under pressure while maintaining a caring attitude towards patients
- A recognised qualification in phlebotomy or healthcare is preferred but not mandatory
This position provides an opportunity to develop your career within the healthcare sector while making a meaningful difference in patient outcomes. We welcome applications from motivated individuals committed to delivering high-quality care.
Pay: £13.00-£14.00 per hour
Benefits:
Work Location: In person
