Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.
3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.
Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
You will be provided with one combined overall assessment score for both your CV and Personal Statement.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
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You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
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Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
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If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview 1
Candidates successful at sift will be invited to interview one and will be asked to deliver a 10 minute presentation to further assess their experience and to assess the technical skill Architecture Communication.
Present an example of a Contact Centre architecture design that youve defined and delivered, explaining how you translated business requirements into technical solutions including your key decisions, applied architectural standards, patterns and modelling techniques, and worked with delivery teams through the full lifecycle.
Stage 3: Interview 2
If youre successful at interview 1 you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours/Technical Skills:
Behaviours:
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Leadership
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Working Together
- Communicating and Influencing
Technical Skills:
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Architect for the whole context (Practitioner)
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Community collaboration (Practitioner)
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Making architectural decisions (Expert)
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Strategy design (Practitioner)
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Technical design throughout the life cycle (Expert)
Interviews will take place from the end of July 2026. Sift and Interview dates to be confirmed.
Further Information:
Find out more about Working for DWP
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
A reserve list may be held for a period of 6 months from which further appointments can be made.
All successful candidates and those placed on reserve will be posted in merit list order by location.
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
