Helpdesk engineer Work, Jobs in Northfield, Wmd (with Salaries)

Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
1st Line Service Desk Engineer
Midland Heart —Birmingham
- £32,269 a year
- Full-time
- Customer service
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
5d
Site Technician
BAM Construction —Solihull
- £12.21 - £13.50 an hour
- Maintenance
- Driving
- IT
Site Technician
BAM UK & Ireland —Solihull
- £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
Senior IT Support Technician / Team Lead
Grainger and Worrall —Bridgnorth
- Up to £35,000 a year
- Full-time
- Windows
- Supervising experience
- Travel
- Free parking
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
3d
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £26,000 - £29,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
7d
Customer Service Advisor Nights
Mitie —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Asset Alliance Group - Business Systems Engineer
Arbuthnot Latham —Wolverhampton
- Azure
- Computer Science
- Salesforce
Mobile Engineer
Wates —Birmingham
- Maintenance
- Communication skills
- Time management
- Health & wellbeing programme
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
Electrical Engineer
Emcor —Evesham
- £45,000 a year
- Overtime
- IT
- Employee assistance programme
- Referral programme
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Multi Skilled Engineer
Emcor —Coventry
- £40,000 a year
- Overtime
- Contracts
- IT
- Employee assistance programme
- Referral programme
Quick apply
2d
Shift Mechanical Engineer
CBRE —Birmingham
- Full-time
- Customer service
- HVAC
- Communication skills
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply

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Maintenance Helpdesk Executive

SSP -
Birmingham

Quick apply

Job details

Benefits

Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Maintenance
English
Microsoft Office
Numeracy
Organisational skills
Phone etiquette
Dutch

Full job description

About the Role

You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie's Cookies in shopping centres

What you'll be doing:

Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
Closing down work orders and detailing the engineers’ findings on the system.
Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports. Occasionally providing additional support for Contractor reviews.
Asset upload, ensuring this is up to date on equipment issues across the business
Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota), additional payments in Net cost, based on daily rates.

Key Working Relationships

Maintenance Team
Unit Managers

To be successful in this role you'll need:

Essential:

Excellent customer service, interpersonal skills, and telephone etiquette
Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
Excellent numeracy and organisational skills
Ability to confidently liaise with all levels of management within the SSP business.
A self-motivator
Team player
Fluent English
Works well under pressure.
Works to tight deadlines and timescales
Excellent attention to detail and document accuracy
Maintenance experience (desirable but not essential)

Desirable:

Able to speak Dutch

Why join SSP?
At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners or our colleagues.When you join us, you’ll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference.We offer:Employee discounts across our brandsFriends and Family Discount AppAward-winning training, apprenticeships and development programmesHealth and wellbeing supportHybrid working with flexibility to support work–life balanceAn inclusive and diverse workplace, with employee networks and communities

Ready to join us?
If you’re excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders and turn insight into action, we’d love to hear from you.

Start the best part of the journey with us.

At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives.

#LI-HH1

Quick apply

Refine Your Search

helpdesk engineer jobs in northfield, wmd

Maintenance Helpdesk Executive

1st Line Service Desk Engineer

L4 Network Engineer Apprentice

1st Line Service Desk Operative

Site Technician

Site Technician

Senior IT Support Technician / Team Lead

1st / 2nd Line IT Support Analyst

IT Support Technician

Critical Incidents Co-Ordinator

Customer Service Advisor Nights

Asset Alliance Group - Business Systems Engineer

Mobile Engineer

Mechanical Engineer

Technical Support Team Leader

Electrical Engineer

Automotive Helpdesk Agent

Multi Skilled Engineer

Shift Mechanical Engineer

Planner

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