Senior 1st line support Work, Jobs in Northfield, Wmd (with Salaries)

Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
7d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
6d
Associate Assistant Headteacher (SENDCo)
Worcestershire County Council —Bromsgrove
- £51,773 - £57,137 a year
- Full-time
- School
Senior Audit Manager (Business and Conduct)
OSB Group —Wolverhampton
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
Associate/Senior Associate - Corporate
TLT —Birmingham
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
Senior Data Engineer
Platform Housing —Birmingham
- £58,382 - £64,869 a year
- Azure
- SQL
- Travel
- Annual leave
- Employee assistance programme
11d
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior/Managing Associate - Financial Litigation Disputes and Investigations
TLT —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Organisational skills
- Communication skills
Head of Lending Products Risk
Homes England —Birmingham
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
6d
Senior/Managing Associate – Commercial Dispute Resolution / Pensions Litigation
TLT —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Organisational skills
Legal Director - Commercial Dispute Resolution
TLT —Birmingham
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Communication skills
Teaching Assistant Level 2
Worcestershire County Council —Droitwich
- £1,440 - £17,206 a year
- School
3d
Personal Banker - Wolverhampton
State Bank of India (UK) Limited —Wolverhampton
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Basic maths
- Referral programme
Quick apply
12d
Product Owner
Beazley Management Limited —Birmingham
- Computer Science
- Data analysis skills
- Machine learning
- Annual leave

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Senior 1st Line Support Analyst

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
7 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Jira
Driving Licence
SCCM
Windows
Remote access software
IT support
DNS
TeamViewer
ServiceNow
Communication skills
Active Directory
VPN

Full job description

About The Role

Step up. Take ownership. Raise the standard.

If you’re already a strong 1st Line Support Analyst and ready to step up, this is your move. We’re looking for a Senior 1st Line Support Analyst to join our Service Desk team.

This isn’t just about logging tickets. You’ll play a key role in how the 1st Line function runs day to day, supporting the Team Lead, improving ticket quality, and helping other analysts develop.

You’ll still be hands-on with technical support, but you’ll also be the person people turn to when things need escalating, sense-checking, or doing properly.

Our team provides 24/7 support to our customers and we work across 2 shift patterns, 07:00 – 16:00 and 10:00 – 19:00

This role is based in our Meppershall office (near Bedford), we offer hybrid working. A driving licence is required.

Key Responsibilities as a Senior 1st Line Support Analyst:

Support the day-to-day running of the 1st Line Service Desk alongside the Team Lead.
Act as the first point of contact for IT support queries across a range of clients.
Diagnose and resolve hardware, software, and basic network issues.
Accurately log, manage, and close tickets within agreed SLA’s.
Manage escalations from 1st Line analysts, ensuring quality and completeness.
Improve ticket standards across the team – clear updates, strong troubleshooting, correct categorisation.
Provide guidance, support, and on-the-job training to junior analysts.
Challenge unnecessary escalations and drive first-time resolution.
Communicate clearly with users at all levels, adapting your approach where needed.

What We’re Looking For:

Previous experience in a 1st line IT support or service desk environment.
Strong working knowledge of Windows OS and Microsoft 365.
Experience with Active Directory (user admin, password resets).
Understanding of networking fundamentals (Wi-Fi, VPN, DNS).
Experience using service desk tools such as ServiceNow, Freshdesk, or Jira.
Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM).
Confidence in reviewing ticket quality and supporting others to improve.
Strong communication skills and a calm, structured approach under pressure.

Skills & Competencies:

Strong problem-solving ability with a proactive mindset.
Highly organised with good time management.
Confident supporting and guiding others.
Comfortable working in a fast-paced, SLA-driven environment.
Willing to learn, develop, and step into greater responsibility.

What We Offer:

33 days holiday (including bank holidays), increasing with service.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

senior 1st line support jobs in northfield, wmd

Senior 1st Line Support Analyst

1st Line NOC Engineer

1st / 2nd Line IT Support Analyst

Associate Assistant Headteacher (SENDCo)

Senior Audit Manager (Business and Conduct)

Associate/Senior Associate - Corporate

Senior Data Engineer

Senior TechOps Generalist

Senior/Managing Associate - Financial Litigation Disputes and Investigations

Head of Lending Products Risk

Senior/Managing Associate – Commercial Dispute Resolution / Pensions Litigation

Legal Director - Commercial Dispute Resolution

Teaching Assistant Level 2

Personal Banker - Wolverhampton

Product Owner

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