The Opportunity
We are currently looking for a Part-Time Service & Warranty Administrator to join our Aftersales team. Reporting to our Aftersales Manager, you will be responsible for managing warranty administration and supporting the day-to-day administrative functions of the service department.
Working closely with workshop technicians, manufacturers and customers, you will help ensure efficient operations, accurate record keeping and excellent customer service.
This is an excellent opportunity for an organised and detail-oriented administrator to join a well-established and growing business within the motorhome industry.
Key Responsibilities
- Process and submit warranty claims accurately and within required timescales.
- Manage warranty credits, claims, rejections and goodwill submissions.
- Ensure all warranty-related paperwork and correspondence is complete, accurate and audit-ready.
- Maintain and update computerised warranty and service records.
- Liaise with workshop technicians and our Aftersales Manager regarding warranty repairs and claim requirements.
- Provide regular feedback and updates to our Aftersales Manager.
- Support the Aftersales team in ensuring manufacturer warranty procedures are followed.
- Assist in identifying and implementing improvements to warranty processes and systems.
- Ensure all documentation is maintained to audit standards at all times.
Additional Responsibilities
As part of the Aftersales team, you will also provide administrative support across the service department as required, including:
- Assisting with service bookings and scheduling appointments.
- Supporting workshop planning and diary management.
- Raising and processing service invoices.
- Liaising with customers regarding service updates, warranty claims, and repair progress.
- Maintaining accurate customer and vehicle records.
- Supporting the Aftersales Manager with departmental administration and reporting.
- Assisting with general service department administration during busy periods and staff absence.
About You
The successful candidate will have:
- Previous Warranty Administration experience is preferred; however, candidates with strong automotive, motorhome, caravan or service administration experience will also be considered.
- Experience working within a dealership, automotive, motorhome, caravan or related environment.
- Excellent attention to detail and accuracy.
- Strong organisational skills with the ability to manage and prioritise workloads effectively.
- Good communication skills, both written and verbal.
- Confidence working with computerised systems and databases.
- The ability to work independently while contributing positively to a team environment.
- A proactive and professional approach to problem solving.
What We Offer
- Permanent part-time position.
- Supportive and friendly working environment.
- Opportunity to work with a respected motorhome retailer.
- Company pension scheme.
- Holiday entitlement.
If you have excellent administrative skills, a keen eye for detail and enjoy working in a busy customer-focused environment, we'd love to hear from you.
Pay: £16,523.00 per year
Work Location: In person
