Customer care manager Work, Jobs in Norton Canes, Sts (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
11d
Assistant Store Manager
Mountain Warehouse —Cannock
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Experience Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
- Annual leave
11d
Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Lichfield
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Customer Experience Manager
Sainsbury's —Telford
- From £32,700 a year
- Management
- Leadership
- Employee discount
Retail Assistant Manager
Eric Lyons LTD —Codsall
- £28,300 - £32,500 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
13d
Operations Manager
Bromford —Wolverhampton
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- Annual leave
- Employee assistance programme
9d
Sales Manager
NEXT —Cannock
- From £26,772 a year
- Weekend availability
- Employee discount
4d
Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
5d
Mindplace Centre Manager Stafford
Bupa —Stafford
- From £43,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
Site Manager
The Vella Group —Stoke-on-Trent
- £50,000 - £55,000 a year
- Full-time
- Childcare
- Contracts
- Negotiation
- Free parking
- Employee discount
Quick apply
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Specialist Housing Case Manager
Housing Plus Group —Telford
- £35,009 a year
- Full-time
- IT
9d
Tea Room Manager
Arley Estate —Bewdley
- £30,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- In-person
- Free parking
- Employee assistance programme
Quick apply
11d

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customer care manager jobs near norton canes, sts

Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
11 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in norton canes, sts

Customer Service Team Leader

Assistant Store Manager

Partner Manager

Customer Relationship Manager

Customer Experience Manager

Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped

Customer Relationship Manager

Manager of Dedicated Implementations - EMEA

Operations Manager - Customs & Brokerage

Customer Experience Manager

Retail Assistant Manager

International Customer Service Manager

Operations Manager

Sales Manager

Mobile Operations Support Manager

Mindplace Centre Manager Stafford

Site Manager

Customer Experience Manager (CXM)

Specialist Housing Case Manager

Tea Room Manager

I want to receive the latest job alerts for customer care manager in norton canes, sts

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