It technology Work, Jobs in Norwich, Eng (with Salaries)

Internal Opportunity: Junior Engineering Support Tier 3
Epos Now —Norwich
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Continuous improvement
Digital Process Designer
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
3d
Labourer - Renewables
Bromford Flagship Livewest —Norwich
- £30,615.30 a year
- Full-time
- Customer service
- Computer literacy
- Cleaning
10d
Technician (ICT)
Inspiration Trust —Norwich
- £25,583 - £25,989 a year
- Full-time
- Travel
- Communication skills
- School
- Free parking
- Annual leave
12d
Website Content and Accessibility Officer
GreatYarmouthBoroughCouncil —Great Yarmouth
- £29,540 - £32,061 a year
- Call to connect
- Resort
Offshore Service Technician
Acteon Group Ltd. —Great Yarmouth
- Full-time
- Microsoft Word
- Communication skills
- Mechanical knowledge
Software Engineer Norwich
Epos Now —Norwich
- £35,000 - £45,000 a year
- Full-time
- English
- Software development
Online Assistant
Sainsbury's —Norwich
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Field Operative
ChargedUp —Norwich
- From £15 an hour
- Part-time
- Computer literacy
- Maintenance
- Driving
Quick apply
11d
Production Operator
Seaglaze Group —Rackheath
- From £12.75 an hour
- Overtime
- No experience needed
- Assembly
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
14d
Trainee Mortgage Advisor
Haysto —Norwich
- £26,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
12d
Business Solutions Analyst
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Analysis skills
- APIs
- In-person
Quick apply
Maintenance Assistant
Acteon Group Ltd. —Great Yarmouth
- Full-time
- Computer literacy
- Travel
- Computer skills
Power Platform Developer
Larking Gowen —Norwich
- From £35,000 a year
- Full-time
- APIs
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Guest Service Assistant (Casual)
Holiday Inn Norwich North —Norwich
- £12.71 an hour
- Part-time
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
9d
Deputy Base Adviser for Autism
Norfolk County Council —Norwich
- £52,761 - £57,297 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
- Gym membership
Static Security Officer
Lexnis Security Management —Norwich
- Up to £12.71 an hour
- Part-time
- First Aid Certification
- In-person
- Communication skills
Quick apply
Technician (Science) (Full-time)
Inspiration Trust —Norwich
- £22,374 - £25,989 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Free parking
- Annual leave
6d
Technician (Science) (Part-time)
Inspiration Trust —Norwich
- £25,583 - £25,989 a year
- Part-time
- Experience working with children
- Communication skills
- School
- Free parking
- Annual leave
6d
Accounts Receivable Analyst
JAA-Jones Lang LaSalle Limited —Norwich
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply

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Internal Opportunity: Junior Engineering Support Tier 3

Epos Now -
Norwich

Apply Now

Job details

Full-time
£28,000 - £32,000 a year

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Ticket management
Internal department liaison
Technical support
Analysis skills
Continuous improvement
Technical writing
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Debugging

Full job description

Engineering Support Specialist

Do you love solving technical challenges, collaborating with talented teams, and making a real impact on products used by customers every day? We're looking for an Engineering Support Specialist to join our team and help bridge the gap between Support, Engineering, and Product.

In this role, you'll investigate complex technical issues, work alongside engineering teams to drive defect resolution, and continuously improve the way we support our products. You'll play a key role in ensuring issues are understood, prioritised, and resolved quickly while helping shape better processes, documentation, and product improvements.

What You'll Be Doing

️ Investigate & Resolve Issues

Tackle technical issues escalated from our Tier 2 Support team.
Resolve issues wherever possible without engineering intervention.
Coordinate with engineering teams to ensure more complex issues are addressed quickly.

Analyse & Reproduce Defects

Investigate issues from multiple sources.
Reproduce defects and provide software engineers with clear, detailed reproduction steps.
Ensure defect tickets contain everything needed for fast and effective investigation.

Collaborate Across Teams

Partner with domain tribes and service teams to ensure issues reach the right people.
Help drive timely defect resolution across the business.
Keep communication flowing between Support, Engineering, and Product.

Keep Everyone Informed

Communicate clearly with stakeholders throughout the lifecycle of an issue.
Provide timely progress updates and set clear expectations.
Ensure customers and internal teams always know where things stand.

Drive Product Improvements

Identify recurring issues and trends.
Share insights with the Head of Engineering Support and Product teams.
Help influence future product enhancements and reduce repeat issues.

Build Knowledge & Documentation

Create and maintain clear, high-quality technical documentation.
Grow and improve our knowledge base with troubleshooting guides and known fixes.
Make it easy for everyone to find the information they need.

️ Improve the Way We Work

Help evolve Engineering Support processes to be simpler, smarter, and more effective.
Champion best practices and embrace new technologies.
Contribute ideas that improve efficiency across the team.

Share Your Knowledge

Promote collaboration and knowledge sharing across Engineering.
Support teammates by documenting solutions and sharing expertise.

✅ What We're Looking For

You'll thrive in this role if you:

Love investigating and solving complex technical problems.

Have excellent analytical and troubleshooting skills.

Can communicate technical concepts clearly to both technical and non-technical audiences.

Are organised, detail-oriented, and comfortable managing multiple priorities.

Enjoy collaborating with cross-functional teams to deliver great outcomes.

Take pride in creating clear documentation and sharing knowledge.

Have a continuous learning mindset and enjoy improving processes as much as solving problems.

Why Join Us?

✨ Make a real impact on the quality of our products.

Work alongside passionate engineers, product specialists, and support professionals.

Help shape the future of our Engineering Support function.

Grow your technical expertise while influencing how we build and support our platform.

If you're curious, collaborative, and passionate about solving technical challenges, we'd love to hear from you!

Apply Now

Refine Your Search

it technology jobs in norwich, eng

Internal Opportunity: Junior Engineering Support Tier 3

Digital Process Designer

Labourer - Renewables

Technician (ICT)

Website Content and Accessibility Officer

Offshore Service Technician

Software Engineer Norwich

Online Assistant

Field Operative

Production Operator

Trainee Mortgage Advisor

Business Solutions Analyst

Maintenance Assistant

Power Platform Developer

Guest Service Assistant (Casual)

Deputy Base Adviser for Autism

Static Security Officer

Technician (Science) (Full-time)

Technician (Science) (Part-time)

Accounts Receivable Analyst

I want to receive the latest job alerts for it technology in norwich, eng

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