Patient services manager Work, Jobs in Norwich, Eng (with Salaries)

Senior Manager
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
3d
Freelance Practitioners (Phlebotomy Services) Norwich and surrounding Norfolk Coast
Heim Health —Norwich
- From £22 an hour
- 8 hour shift
- Blood sampling
- English
- Travel
Quick apply
2d
Community Team Manager
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Management
- Leadership
- Nursing
11d
Practice Medicines Manager
PrimaryCareCareers —Norwich
3d
Community Team Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Nursing
- Management
- Travel
- Flexible schedule
11d
Senior Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Master's degree
- Travel
- Leadership
3d
Community Matron - Early Intervention in Psychosis
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £57,528 - £64,750 a year
- Full-time
- Annual leave
- Employee discount
4d
SPoC Operational Hub Coordinator
East of England Community Health and Care NHS Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
3d
Community Matron - Early Intervention in Psychosis
Norfolk & Suffolk Foundation Trust —Norwich
- £57,528 - £64,750 a year
- Full-time
- Master's degree
- Leadership
- Annual leave
- Employee discount
4d
Team Leader - Healthcare sector
Acuity Care —Norwich
- £15.75 an hour
- IT
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
7d
Territory Manager
IQVIA —Norwich
- Full-time
- Sales
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Norwich Lab Manager
Fluke —Norwich
- Engineering
- Bachelor's degree
- Electrical Engineering
Psychological Therapist
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Patient care
11d
Dispenser
Attleborough Surgeries —Attleborough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
13h
Clinical Bed Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- IT
- Leadership
- Communication skills
17h
Key Account Manager
IQVIA —Norwich
- Full-time
- Hybrid work
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
Pharmacy Business Manager
IQVIA —Norwich
- Full-time
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount
10d
VacancyTitle: Registered Manager (6 Month FTC)
Together Dental —Norwich
- Temporary
- Leadership
- Employee assistance programme
CYP Peripatetic Administration Assistant
East of England Community Health and Care NHS Trust —Norwich
- £25,760 - £27,476 a year
- Weekend availability
- Oracle
- Customer service
- Microsoft Office
9d
Clinical Team Administrator
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Part-time
- Microsoft Powerpoint
- Word processing
- Administrative experience
4d

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Senior Manager

Norfolk and Suffolk NHS Foundation Trust -
Norwich

Apply Now

Job details

Full-time
£66,582 - £77,368 a year
3 days ago

Full job description

Our Initial Response Service (IRS) is a centralised, triage-led function designed to provide a single point of access for urgent mental health referrals, bringing together the elements of 111 Mental Health Option, Crisis and Home Treatment pathways. It is responsible for receiving, screening and clinically triaging referrals, ensuring service users are directed to the most appropriate service in a timely and safe manner. The model supports rapid decision making, prioritisation of risk, and coordination of responses, including escalation to face-to-face crisis assessment where indicated. The service aims to reduce duplication across services, and deliver consistent performance against response standard.

As the Initial Response Service (IRS) Manager, you will lead both the operational delivery and strategic development of a high-impact, front-door mental health service, ensuring safe, responsive and effective care for those in urgent need. You will be accountable for delivering consistent performance against national standards while maintaining a relentless focus on quality, safety and patient experience across all aspects of the service.

A core element of the role is providing visible leadership on quality and safety, embedding a culture of continuous improvement, learning and openness. You will ensure robust clinical governance, oversee risk management, and drive improvements in safety outcomes, using data, audit and service user feedback to reduce variation and enhance care delivery.

Operationally, you will lead demand and capacity planning, workforce optimisation and pathway redesign, ensuring the service is agile and able to respond to system pressures. You will use performance and activity data to drive improvements in access, flow and outcomes, ensuring the IRS delivers a consistently high standard of care.

You will work as a senior system leader, building strong partnerships across health and social care, and influencing the development of integrated urgent care pathways. Acting as an ambassador for the Trust, you will contribute to system-wide transformation and ensure the IRS plays a central role in delivering the wider mental health agenda.

Alongside this, you will inspire and develop a high-performing workforce, creating a culture where staff feel supported, empowered and accountable. You will ensure robust governance, financial oversight and performance management are in place, delivering a service that is not only efficient and sustainable, but also consistently safe, high-quality and person-centred.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

The Initial Response Service (IRS) Manager is responsible for the strategic leadership, development and operational delivery of a high-profile, front-door urgent mental health service. The role ensures the service is innovative, responsive and sustainable, aligning with Trust priorities, national policy and wider system transformation.

Key responsibilities include driving operational performance and delivery, ensuring the IRS meets national and local standards, improves access and flow, and delivers high-quality, person-centred care. This involves leading demand and capacity planning, workforce optimisation, and continuous service improvement to enhance outcomes and efficiency.

A central focus of the role is quality, safety and governance, embedding robust clinical governance arrangements, overseeing risk management, and using data, audit and feedback to drive continuous improvement and reduce variation in care. The post holder ensures systems are in place to monitor safety, manage incidents and deliver high standards of care.

The role also includes financial and workforce leadership, ensuring efficient use of resources, delivery of financial plans and development of a high-performing workforce with the right skills and capacity to meet service demand.

Finally, the post holder will operate as a senior system leader, building strong partnerships across health and social care, influencing system-wide service development, and representing the Trust at local, regional and national levels to support integrated, sustainable service delivery

Apply Now

Refine Your Search

patient services manager jobs in norwich, eng

Senior Manager

Freelance Practitioners (Phlebotomy Services) Norwich and surrounding Norfolk Coast

Community Team Manager

Practice Medicines Manager

Community Team Manager

Senior Manager

Community Matron - Early Intervention in Psychosis

SPoC Operational Hub Coordinator

Community Matron - Early Intervention in Psychosis

Team Leader - Healthcare sector

Territory Manager

Norwich Lab Manager

Psychological Therapist

Dispenser

Clinical Bed Manager

Key Account Manager

Pharmacy Business Manager

VacancyTitle: Registered Manager (6 Month FTC)

CYP Peripatetic Administration Assistant

Clinical Team Administrator

I want to receive the latest job alerts for patient services manager in norwich, eng

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