service quality manager Work, Jobs in norwich, eng (with Salaries)

Service Quality Manager
Kingsley Careers —Lowestoft
- £55,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Service Manager
Williams Lea —Norwich
- £65,000 a year
- Full-time
- Hybrid work
- Referral programme
Operations Manager
PHOENIX Healthcare Distribution Limited —Norwich
- £42,000 - £44,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Development Engineer - IM
Amcor —Beccles
- Full-time
- Microsoft Excel
Norfolk Road Safety Partnership Coordinator 10642
Norfolk County Council —Norwich
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
2d
Operations Manager
Norfolk County Council —Norwich
- £50,166 - £54,227 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
3d
Community Team Manager
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Management
- Leadership
- Nursing
5d
Accommodation Assistant
Norwich University of the Arts —Norwich
- £27,319 a year
- Administrative experience
- University
9d
Cluster Manager
Emcor —Norwich
- £50,000 a year
- Full-time
- English
- Team management
- Travel
Quick apply
Quality Auditor - Monday to Thursday nights
Albert Bartlett —Worstead
- Full-time
- Microsoft Office
- Quality control
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Planned Delivery Manager (Capital)
Norwich City Council —Norwich
- £57,304 - £61,809 a year
- Hybrid work
Health & Housing Improvement Triage Officer
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Call to connect
- English
- Organisational skills
- Annual leave
Planned Delivery Contract Manager.
Norwich City Council —Norwich
- £44,075 - £47,181 a year
- Hybrid work
Contract Monitoring Officer
Norfolk County Council —Norwich
- £43,822 - £48,227 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
10d
VacancyTitle: Customer & Community Engagement Manager
Northumbrian Water/Essex & Suffolk Water —Lowestoft
- £54,230 - £63,700 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
2d
Responsive Repairs Manager
East Suffolk Council —Lowestoft
- £39,152 - £42,839 a year
- Full-time
- Hybrid work
- Maintenance
- Employee discount
6d
Countryside Manager
National Trust —Norwich
- £36,621 a year
- Weekend availability
- Travel
- Free parking
- Employee assistance programme
6d
Bereavement Services Team Leader
East Suffolk Services Limited —Lowestoft
- £31,537 - £34,434 a year
- Full-time
- IT
- Employee discount
- Life insurance
2d
Service Charges & Rent Manager
Saffron Housing Trust —Norwich
- £49,680 a year
- Full-time
- Microsoft Excel
- Customer service
- English
3d
Norwich Lab Manager
Fluke —Norwich
- Engineering
- Bachelor's degree
- Electrical Engineering

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Service Quality Manager

Kingsley Careers -
Lowestoft

Apply Now

Job details

Permanent | Full-time
£55,000 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Leadership
Communication skills

Full job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As a Service Quality Manager, you will ensure the delivery and ongoing maintenance of high-quality care service across a range of service types, including elderly care, homecare, and specialist services. The role will be based predominantly across Norfolk and Suffolk, although travel to other locations may be required from time to time.

You will collaborate with managers and operations teams to drive a culture of excellence, continuous improvement, and client satisfaction. The role involves monitoring, assessing, and improving service quality standards in line with regulatory requirements and organisational policies, while providing support, guidance, and challenge to teams to maintain compliance and deliver consistently high-quality care.

Reports to: Co-Chief Operations Officer/Director of Service Quality

Skills and attributes

Proven experience in a similar quality or compliance role within homecare or healthcare.
Strong knowledge of CQC homecare regulations and standards.
Excellent leadership, communication, and stakeholder engagement skills.
Strong problem-solving and decision-making abilities.
Attention to detail with the ability to prioritise multiple tasks effectively.
A genuine commitment to person-centred care and continuous quality improvement.
A full UK driving licence.

What will you gain?

You will join a supportive and dedicated team that values putting people first. We believe staff wellbeing directly impacts the quality of care our clients receive. There are ample opportunities for learning and development, supported by clear processes and guidance every step of the way.

Kingsley Healthcare HQ, Lowestoft, Suffolk
Pay:: £55,000 per year
Type: Permanent
Shift: Salaried
Excellent PRP
Monthly Car Allowance

Benefits

Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
We’ll pay for your full DBS disclosure
Excellent performance related bonus
Monthly Car Allowance
25 days annual leave plus bank holidays entitlement
Company Pension Scheme
Employee Wellness Health Assured Benefit Program
Employee Benefits & Discount Scheme

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.

Apply Now

Refine Your Search

service quality manager jobs in norwich, eng

Service Quality Manager

Service Manager

Operations Manager

Development Engineer - IM

Norfolk Road Safety Partnership Coordinator 10642

Operations Manager

Community Team Manager

Accommodation Assistant

Cluster Manager

Quality Auditor - Monday to Thursday nights

Planned Delivery Manager (Capital)

Health & Housing Improvement Triage Officer

Planned Delivery Contract Manager.

Contract Monitoring Officer

VacancyTitle: Customer & Community Engagement Manager

Responsive Repairs Manager

Countryside Manager

Bereavement Services Team Leader

Service Charges & Rent Manager

Norwich Lab Manager

I want to receive the latest job alerts for service quality manager in norwich, eng

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