The Multi Storey Car Park Service Advisor is responsible for ensuring the security, safety, and efficient operation of the council’s multi-storey car parks. Reporting to the Civil Enforcement Team Leader, the role involves monitoring facilities, conducting regular patrols, operating equipment, and providing a high standard of customer service to internal and external users. Key duties include responding to enquiries, assisting with ticketing issues, maintaining cleanliness, and supporting emergency procedures such as fire evacuation and first aid.
Location
Norwich City Hall
Salary band
£26,824 - £29,064 (pro-rata, per annum)
DBS requirement
Position does not require a DBS check
- Monitor and maintain the security and smooth operation of multi-storey car parks.
- Provide excellent customer service, assisting with enquiries, ticket issues, and refunds.
- Conduct regular patrols and CCTV checks to ensure safety and compliance.
- Support emergency procedures, including fire evacuation and first aid.
- Maintain cleanliness and report maintenance issues promptly.
- Operate ticketing systems and ensure accurate financial control.
- Strong customer service and communication skills.
- Ability to handle enquiries and resolve issues calmly and professionally.
- Practical, organised, and flexible approach to duties.
- Problem-solving skills within defined guidelines.
- Basic IT skills (e.g., Outlook, Word).
- Good level of numeracy and literacy.
- Ability to work independently and as part of a team.
- Understanding of health and safety and GDPR requirements.
- Ability to climb stairs and ramps in multi-storey car parks.
- Good level of numeracy and literacy (essential).
- First aid training (desirable).
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
